This is the scoop. I was looking for a speedometer for my car that had a higher speedometer. The stock speedometer is 140 mph like most of you know. I found the GT500 which is 160 mph but didn't like the fact that I'd have a boost gauge that wouldn't work and couldn't work. So I found the Saleen 200 mph speedometer. So I found a place selling it called UnderGroundMustangs.com. I call to order it and find out more information. I wanted to make sure I was buying the whole cluster from them. The guy I spoke to said he wasn't sure but he'd find out so he did so and got back to me. The answer was yes. So I wanted to know what the back light color was and and he found out it'd be blue. So I bought it. Well it finally arrives. I look at the box and think to myself that's kind of small. I pick it up and it feels like nothing is in the box so I rip it open and find a piece of plastic. They sold me an overlay !!

I was so mad. So I call, I'm calm and composed and talk to the same guy. It's their main line on their website, the same guy answers the phone every time you call so I guess that should of told me something. Well he says just send it back and I'll get a refund. I tell him I'll pay for shipping back but I'm not paying a restocking fee because of their mistake. That's ridiculous. So he says he'll get it fixed for me but to just ship it back.

So I ship it out on Thursday of last week through UPS. I was smart and made them have to sign for it because they were acting shady. Well it got there on Tuesday, yesterday, so I call him at like 3:00 and ask him if they got it. He tells me they didn't get anything. It was dropped off at 1:00. So I tell him that I had it sent UPS and the tracking information says it's there. So he says well we don't have it. I tell him I had it have to be signed for and he says oh well I'll have to check, I'm not even at the office. So I'm pissed by this point. The phone call remained calm and he said he'd call me yesterday late afternoon or today early afternoon.

Well it's 4:00 today and he hasn't called me. So I call him and say what's up man? Are you sending me my refund? He says he hasn't got anything yet. So I'm not so calm, since it hasn't worked, I tell him that it's there and I want my refund otherwise I'm going to have to figure out what I'm going to do about this whole thing. So he starts raising his voice at me, telling me that I'm just unhappy with what I bought, when he damn well knew that it wasn't my fault, it was theirs. So things escalate on both sides and he hangs up. I called back and he ended up hanging up on me a few more times before he threatened me. He told me that I would be sorry if I kept it up and I didn't know who I was messing with, etc.

So I find a number on their website for returns. I call that line. I talk to a guy, explain the whole situation and he says yeah it's here, it's been here since yesterday at about 1:00. I'm thinking to myself funny, according to the one guy it isn't there still. So as of right now he's on the phone with the guy who sold it to me trying to figure it out. The guy at returns is returning the money minus the restocking fee and credit card fees. I talked to a manager and he's calling the owner to tell him that he needs to waive the fees. So that's where it's at now. I'll post updates as soon as I know more ...

 

That sucks sorry to hear that man. But I will pass that info on to all my buddies! Hope it all gets sorted out!

 

Just wondering how much was the cluster/overlay???

I only ask to see if it was a to good to be true deal..

You gotta watch out for those..Hope you get it worked out...

 

That sucks man. You ever go over to Blacks over on 17/92? I remember they always had some really nice modded mustangs out there.

 

The item was $240. I wouldn't of bought it had I known it was going to be a overlay. No one but Saleen can program the speedometer. The S197s speedometer is calibrated through itself, not the PCM. The dealer and tuners can make changes for tire size, etc but not for a difference of 60 mph. So it was no good to me. I just had Speedy call to get the guy's name so I'm going to persue him getting fired for this crap. It's just ridiculous, he acted all nice and cool about it but it was just so he didn't have to take care of it or anything.

Bigman, I don't know where you're talking about.

 

We need a ban thread. So we can all post in the same thread when we have problems with places like this. That way people can search that thread before they buy.

 

I'm not sure. I'd think so since it's a MotoQ but I could be wrong. I wasn't too worried about saving the phone call at the time. I was too mad.

 

I bought a key attached to the remote door opener off of ebay...the key part fell off the other day Never will I order from that site again.

 

Are you talking about the Fusion key? Send me a PM.

 

Not mad at ya...it just ended up being a piece of crap.

 

Send me another PM. I responded.

 

So did I...maybe I am on ignore

 

sucks to hear about that kind of customer 'service' going on in the Mustang world, i think you handled yourself a lot better than i would have given the circumstances. here's a big +1 to hoping that idiot gets fired.

In the future, if i may suggest a store, you should look at BMCPerformance. The owner and lead sales person are both great friends of mine and will bend over backwards to get you the best pricing available. And if you have a request for something that's not in the store, they will do their best to get set up as a vendor so you can buy your parts through them. (And they are set up with Saleen... )

 

ouch, good luck with that. I've been there several times as far as deals that go south.

 

Wow, thats definately shady.