sales guy trying to jerk me around
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Senior Member
Joined: Jun 2006
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From: Socal
sales guy trying to jerk me around
so earmark is a reputable chain in dallas having a long history of installing. i found them because i needed a tint that was high quality with a nationwide warranty. my friend suggested formula one tint, which led me to earmark in plano texas because they were the only local dealer
i called and received an enthusiastic response and good quote.
so i went to my appointment this morning. i was greeted and treated well being given access to the DVD preview room wtih recaro seats & surround sound, and a selection of DVD's. good service, i thought.
uh ok
halfway through my wait (i was there for a few hours, today is an off day), i hear a lot of bass. im trying to make my self less of an ******* and im attempting the whole "nice guy" thing, so i give the guys the benefit of the doubt and i stay in my seat to enjoy the DVD. i could have very easily ventured into the bay to just take a peek, but then again they install audio for a living (duh lol)
hour or so later my truck is done. the tint looks good, albiet a bit light but im tired of being pulled over at the drop of a hat. i thank the salesman nick for his service and the DVDs. after walking outside, i notice 1) my CD player faceplate is mounted; i had CLEARLY taken it off before i had gotten service, i ALWAYS do. 2) my rearview mirror was also angled all the way down, as it is when my stereo is played very loudly causing it to resonate. at this point im very suspicious. 3) the last straw was when i turned my cd player on and it was set to a rap station. i NEVER listen to the radio . .my presets are still the ones that came from alpine's factory.
so i storm into the shop and i ask nick the salesman WHY #1 my faceplate was up, and WHY #2 my mirror was tilted. i omitted #3 to see how honest of a response id get. no question to #2, he didnt tackle it; however he TRIED quite UNDERHANDEDLY to convince me ford had some lock feature where if the stereo wasnt on the truck wouldnt lock. i told him very funny, a friend and i installed my viper 791XV, which the salesman has also seen, and nowhere in the viper manual does it say **** about a radio.
i then ask for a manager, to which he gives me at least three excuses then walks to the back. to my surprise, he sends out a tech. i go on and interview some employees. the consensus is that NICK the salesman played wtih my radio behind my back WITHOUT my permission. the ramifications? my equipment could be damanged because it was played QUITE loud (drowned out the DVD room i was in) BEHIND MY BACK, WITHOUT my permission and or personal operation.
at this point i go see the manager. nick comes out and asks me if i can be helped, he looks rather preturbed. to his repeated attempts to service me i reply "no thank you, im waiting for the manager". i have never had to be fakely polite so many times within sixty god damn seconds in my life.
the manager, frank, comes out. nick, somehow, decides he has enough ***** to stand right beside his manager. he probably thinks i am some stupid *** who would be rather intimidated talking about him in front of his face. i call his bluff and tell the manager EVERYTHING in front of him. eventually nick cracks under pressure and admits to his manager. now out of the crowd of three we have two unhappy individuals. additionally, i told the manager that nick's actions would leave me no choice but to hold earmark responsible for any failure of my equipment due to his salesman's actions. frank reassured me earmark would take care of me in the event of any problems. wow, i didnt even have to threaten for legal action, better business bureau, chamber of commerce, or anybody! i shake his hand, tlel him hes a good manager, and thank him for his business.
i am very satisfied with how the manager handled my situation, and i am impressed by the honesty of the bay crew.
i hope for mr. nick's sake, my stereo keeps functioning the same way it did before i dropped my keys off; or else ill have to amend this post.
so, grab a beer and let your friends know
i called and received an enthusiastic response and good quote.
so i went to my appointment this morning. i was greeted and treated well being given access to the DVD preview room wtih recaro seats & surround sound, and a selection of DVD's. good service, i thought.
uh ok
halfway through my wait (i was there for a few hours, today is an off day), i hear a lot of bass. im trying to make my self less of an ******* and im attempting the whole "nice guy" thing, so i give the guys the benefit of the doubt and i stay in my seat to enjoy the DVD. i could have very easily ventured into the bay to just take a peek, but then again they install audio for a living (duh lol)
hour or so later my truck is done. the tint looks good, albiet a bit light but im tired of being pulled over at the drop of a hat. i thank the salesman nick for his service and the DVDs. after walking outside, i notice 1) my CD player faceplate is mounted; i had CLEARLY taken it off before i had gotten service, i ALWAYS do. 2) my rearview mirror was also angled all the way down, as it is when my stereo is played very loudly causing it to resonate. at this point im very suspicious. 3) the last straw was when i turned my cd player on and it was set to a rap station. i NEVER listen to the radio . .my presets are still the ones that came from alpine's factory.
so i storm into the shop and i ask nick the salesman WHY #1 my faceplate was up, and WHY #2 my mirror was tilted. i omitted #3 to see how honest of a response id get. no question to #2, he didnt tackle it; however he TRIED quite UNDERHANDEDLY to convince me ford had some lock feature where if the stereo wasnt on the truck wouldnt lock. i told him very funny, a friend and i installed my viper 791XV, which the salesman has also seen, and nowhere in the viper manual does it say **** about a radio.
i then ask for a manager, to which he gives me at least three excuses then walks to the back. to my surprise, he sends out a tech. i go on and interview some employees. the consensus is that NICK the salesman played wtih my radio behind my back WITHOUT my permission. the ramifications? my equipment could be damanged because it was played QUITE loud (drowned out the DVD room i was in) BEHIND MY BACK, WITHOUT my permission and or personal operation.
at this point i go see the manager. nick comes out and asks me if i can be helped, he looks rather preturbed. to his repeated attempts to service me i reply "no thank you, im waiting for the manager". i have never had to be fakely polite so many times within sixty god damn seconds in my life.
the manager, frank, comes out. nick, somehow, decides he has enough ***** to stand right beside his manager. he probably thinks i am some stupid *** who would be rather intimidated talking about him in front of his face. i call his bluff and tell the manager EVERYTHING in front of him. eventually nick cracks under pressure and admits to his manager. now out of the crowd of three we have two unhappy individuals. additionally, i told the manager that nick's actions would leave me no choice but to hold earmark responsible for any failure of my equipment due to his salesman's actions. frank reassured me earmark would take care of me in the event of any problems. wow, i didnt even have to threaten for legal action, better business bureau, chamber of commerce, or anybody! i shake his hand, tlel him hes a good manager, and thank him for his business.
i am very satisfied with how the manager handled my situation, and i am impressed by the honesty of the bay crew.
i hope for mr. nick's sake, my stereo keeps functioning the same way it did before i dropped my keys off; or else ill have to amend this post.
so, grab a beer and let your friends know
Senior Member
Joined: Dec 2001
Posts: 752
Likes: 0
From: North of Dallas, South of Frisco
Originally Posted by Socal858
so earmark is a reputable chain in dallas having a long history of installing. i found them because i needed a tint that was high quality with a nationwide warranty. my friend suggested formula one tint, which led me to earmark in plano texas because they were the only local dealer
i called and received an enthusiastic response and good quote.
so i went to my appointment this morning. i was greeted and treated well being given access to the DVD preview room wtih recaro seats & surround sound, and a selection of DVD's. good service, i thought.
uh ok
halfway through my wait (i was there for a few hours, today is an off day), i hear a lot of bass. im trying to make my self less of an ******* and im attempting the whole "nice guy" thing, so i give the guys the benefit of the doubt and i stay in my seat to enjoy the DVD. i could have very easily ventured into the bay to just take a peek, but then again they install audio for a living (duh lol)
hour or so later my truck is done. the tint looks good, albiet a bit light but im tired of being pulled over at the drop of a hat. i thank the salesman nick for his service and the DVDs. after walking outside, i notice 1) my CD player faceplate is mounted; i had CLEARLY taken it off before i had gotten service, i ALWAYS do. 2) my rearview mirror was also angled all the way down, as it is when my stereo is played very loudly causing it to resonate. at this point im very suspicious. 3) the last straw was when i turned my cd player on and it was set to a rap station. i NEVER listen to the radio . .my presets are still the ones that came from alpine's factory.
so i storm into the shop and i ask nick the salesman WHY #1 my faceplate was up, and WHY #2 my mirror was tilted. i omitted #3 to see how honest of a response id get. no question to #2, he didnt tackle it; however he TRIED quite UNDERHANDEDLY to convince me ford had some lock feature where if the stereo wasnt on the truck wouldnt lock. i told him very funny, a friend and i installed my viper 791XV, which the salesman has also seen, and nowhere in the viper manual does it say **** about a radio.
i then ask for a manager, to which he gives me at least three excuses then walks to the back. to my surprise, he sends out a tech. i go on and interview some employees. the consensus is that NICK the salesman played wtih my radio behind my back WITHOUT my permission. the ramifications? my equipment could be damanged because it was played QUITE loud (drowned out the DVD room i was in) BEHIND MY BACK, WITHOUT my permission and or personal operation.
at this point i go see the manager. nick comes out and asks me if i can be helped, he looks rather preturbed. to his repeated attempts to service me i reply "no thank you, im waiting for the manager". i have never had to be fakely polite so many times within sixty god damn seconds in my life.
the manager, frank, comes out. nick, somehow, decides he has enough ***** to stand right beside his manager. he probably thinks i am some stupid *** who would be rather intimidated talking about him in front of his face. i call his bluff and tell the manager EVERYTHING in front of him. eventually nick cracks under pressure and admits to his manager. now out of the crowd of three we have two unhappy individuals. additionally, i told the manager that nick's actions would leave me no choice but to hold earmark responsible for any failure of my equipment due to his salesman's actions. frank reassured me earmark would take care of me in the event of any problems. wow, i didnt even have to threaten for legal action, better business bureau, chamber of commerce, or anybody! i shake his hand, tlel him hes a good manager, and thank him for his business.
i am very satisfied with how the manager handled my situation, and i am impressed by the honesty of the bay crew.
i hope for mr. nick's sake, my stereo keeps functioning the same way it did before i dropped my keys off; or else ill have to amend this post.
so, grab a beer and let your friends know
i called and received an enthusiastic response and good quote.
so i went to my appointment this morning. i was greeted and treated well being given access to the DVD preview room wtih recaro seats & surround sound, and a selection of DVD's. good service, i thought.
uh ok
halfway through my wait (i was there for a few hours, today is an off day), i hear a lot of bass. im trying to make my self less of an ******* and im attempting the whole "nice guy" thing, so i give the guys the benefit of the doubt and i stay in my seat to enjoy the DVD. i could have very easily ventured into the bay to just take a peek, but then again they install audio for a living (duh lol)
hour or so later my truck is done. the tint looks good, albiet a bit light but im tired of being pulled over at the drop of a hat. i thank the salesman nick for his service and the DVDs. after walking outside, i notice 1) my CD player faceplate is mounted; i had CLEARLY taken it off before i had gotten service, i ALWAYS do. 2) my rearview mirror was also angled all the way down, as it is when my stereo is played very loudly causing it to resonate. at this point im very suspicious. 3) the last straw was when i turned my cd player on and it was set to a rap station. i NEVER listen to the radio . .my presets are still the ones that came from alpine's factory.
so i storm into the shop and i ask nick the salesman WHY #1 my faceplate was up, and WHY #2 my mirror was tilted. i omitted #3 to see how honest of a response id get. no question to #2, he didnt tackle it; however he TRIED quite UNDERHANDEDLY to convince me ford had some lock feature where if the stereo wasnt on the truck wouldnt lock. i told him very funny, a friend and i installed my viper 791XV, which the salesman has also seen, and nowhere in the viper manual does it say **** about a radio.
i then ask for a manager, to which he gives me at least three excuses then walks to the back. to my surprise, he sends out a tech. i go on and interview some employees. the consensus is that NICK the salesman played wtih my radio behind my back WITHOUT my permission. the ramifications? my equipment could be damanged because it was played QUITE loud (drowned out the DVD room i was in) BEHIND MY BACK, WITHOUT my permission and or personal operation.
at this point i go see the manager. nick comes out and asks me if i can be helped, he looks rather preturbed. to his repeated attempts to service me i reply "no thank you, im waiting for the manager". i have never had to be fakely polite so many times within sixty god damn seconds in my life.
the manager, frank, comes out. nick, somehow, decides he has enough ***** to stand right beside his manager. he probably thinks i am some stupid *** who would be rather intimidated talking about him in front of his face. i call his bluff and tell the manager EVERYTHING in front of him. eventually nick cracks under pressure and admits to his manager. now out of the crowd of three we have two unhappy individuals. additionally, i told the manager that nick's actions would leave me no choice but to hold earmark responsible for any failure of my equipment due to his salesman's actions. frank reassured me earmark would take care of me in the event of any problems. wow, i didnt even have to threaten for legal action, better business bureau, chamber of commerce, or anybody! i shake his hand, tlel him hes a good manager, and thank him for his business.
i am very satisfied with how the manager handled my situation, and i am impressed by the honesty of the bay crew.
i hope for mr. nick's sake, my stereo keeps functioning the same way it did before i dropped my keys off; or else ill have to amend this post.
so, grab a beer and let your friends know
Senior Member
Joined: Dec 2001
Posts: 752
Likes: 0
From: North of Dallas, South of Frisco
Originally Posted by Bighersh
Talk to Frank... He'll set things straight!
They tinted my windows on my truck, but I have a good friend inPlano that does an excellent job. I had lost touch with him after he moved his shop to Garland, but he's back in Plano now..
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Joined: Sep 2005
Posts: 2,622
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From: San Diego
Man, sounds like my Ranger story. I had SHOCKS installed at 4WheelParts and I turned my Alpine HU off because I was in the middle of finishing my system rennovation. the ONLY way to turn that deck OFF is with the remote. I kept my remote, and go figure...get the truck back, deck is on, volume at 0, and when I see this I get pissed.
I knew I didn't have ANY amp settings adjusted for my mids/highs which happened to be RSD series MB Quart, AND I had a FULLY active crossover setup using just amps and EQs, ie no safety passive capacitors.
So I turn it up a tad, yup, blown speaker. Fully blown mid range. I literally had to chew the asses off 3 different store managers, come back for the day the regional manager, and even then they weren't working with me.
The flipping dolt even has the ***** to say, "We have you come in here to get some shocks installed and now we're buying speakers?"
"So I IMMEDIATELY yell back at him, "Yeah no **** I came in here for shocks and now *I* am buying speakers? f**k you. "
then he tries to play the calm card and tell me no one else is cussing blah blah. He also starts telling me how all of his staff swear they didn't touch it, and it's their word against mine.
So I said, "Uh, ever heard of the customer is always right? Well, guess what, I have. If I don't get my money back to buy brand new speakers I WILL take this whatever level I need to in order to make that happen."
Only then did he finally agree. It was retarded. I will never go to 4wheelparts again to buy anything.
I knew I didn't have ANY amp settings adjusted for my mids/highs which happened to be RSD series MB Quart, AND I had a FULLY active crossover setup using just amps and EQs, ie no safety passive capacitors.
So I turn it up a tad, yup, blown speaker. Fully blown mid range. I literally had to chew the asses off 3 different store managers, come back for the day the regional manager, and even then they weren't working with me.
The flipping dolt even has the ***** to say, "We have you come in here to get some shocks installed and now we're buying speakers?"
"So I IMMEDIATELY yell back at him, "Yeah no **** I came in here for shocks and now *I* am buying speakers? f**k you. "
then he tries to play the calm card and tell me no one else is cussing blah blah. He also starts telling me how all of his staff swear they didn't touch it, and it's their word against mine.
So I said, "Uh, ever heard of the customer is always right? Well, guess what, I have. If I don't get my money back to buy brand new speakers I WILL take this whatever level I need to in order to make that happen."
Only then did he finally agree. It was retarded. I will never go to 4wheelparts again to buy anything.
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From: Socal
hersh man i wish i had went to you haha
the only reason why i went there was for hte nationwide warranty on formula one. im actually rather hoping it bubbles the hell up so i can get it redone darker somewhere in california when i get back.
lumadar, im sorry to hear man. was that at the escondido shop? some of hte guys there are real *******s. surprisingly ive always gotten good service both times ive went to the el cajon location
the only reason why i went there was for hte nationwide warranty on formula one. im actually rather hoping it bubbles the hell up so i can get it redone darker somewhere in california when i get back.
lumadar, im sorry to hear man. was that at the escondido shop? some of hte guys there are real *******s. surprisingly ive always gotten good service both times ive went to the el cajon location
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Joined: Sep 2005
Posts: 2,622
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From: San Diego
Originally Posted by Socal858
lumadar, im sorry to hear man. was that at the escondido shop? some of hte guys there are real *******s. surprisingly ive always gotten good service both times ive went to the el cajon location