Hey folks.

I have a quick question. How can one break their contract with a mobile phone company? I have been with this "new provider" for about a month and a half - 2 months, and I have had these **** poor problems:

~Dropped calls
~I get more "wrong number calls" then anything
~I haven't had A SINGLE call that didn't break up or get dropped.
~cant browse (download ringtones, etc)
~The phone itself sucks my "bung-hole" (Nokia 6030)

Anyway, I'm not satisfied with their service. Anyway I can get out of the contract without having to buy out of it for "**** poor service"?

 

I thought all mobile phones worked like that.....

 

They usually have a 30-90 day or so policy if their service sucks. Ask.
If you're past that period; you're screwed.

 

UC is right. Unless you're getting deployed, die, or move to an area that they don't have coverage, you have to pay their early termination fee. If it's just started to get crappy, call them up. At least with VZW around here, they'll open a trouble ticket, and call me periodically to see if the problem has been fixed.

Cliffs: Out of return period = screwed. If problem just started, call CS.

EDIT: Just re-read your post jamz. If the service was bad to start with, why'd you stay with it until after the "fee free" return period?

 

Because I'm an idiot?

Well, when I first signed up, things seemed to be fine, except for a few dropped calls here and there, but I figured that to be due to the bad weather we were having. I hardly use the phone. I hate phones, but due to the long drive I have I figured it would be a good idea to have one in case I break down or something. It has gotten worse over the past month and their customer service sux. Maybe I should look into getting another phone. I am pretty sure I am past their little "grace period" to cancel services.



For about the last 3 or 4 weeks. sorry.

 

Well, I'd say since you're stuck (unless you really want to pony up that $150+ ETF), I would use CS until your problems are solved. What company are you with?

 

Celluar One.

When you say i should use "CS" what do you mean?

 

CS = Customer Service and/or Technical Support

 

My guess would be ...customer service...

heat getting to ya


A little salt in the wound for ya but Verizon hardly every drops my calls.

Its different where you are in the country though as coverage varies.

Verizon recommends doing an over the air programming update about once a month (*228) to update the the newest software and tower locations, etc. Maybe your carrier has the same

 

Ah. I knew that.

Thanks BigTRQ.

 

Good info vader...thanx

 

False hope = Good info?

Good Luck pal; you'll need it.

 

ha.....with cingular....all i have to do is turn my phone off and back on and it gets the updates automatically......keeps me from having to touch that pesky * key.......

 

You could do one of two things (three actually):

1. Get CS involved and hopefully they can work things out for you. Maybe a replacement phone for a few bucks more.
2. Live with it for the duration of your contract.
3. Since you are not too far into your contract it will probably cost less (in headaches alone) to cancel your contract, pay the fee, which will probably only be 4-5 months of service and get another provider.

I'm with you tho...I hate cell phones...99% of the time mine is in the truck w/a dead battery, but there will always be that one time you'll need it..

R/
Craig

 

http://www.blackberryforums.com/arch...p/t-26042.html

update bit....

seems Bill was pretty close to being correct...go figure