Bitch of the day.

Get this....

*** Communications has sold some of it's markets to Universal Cable Holdings, INC. Our new company name is "Sudden Link Communications". Sounds like a cheap dial-up provider to me. ANYWAY...We are taking calls from California, and North Carolina now. That's cool, right?

Well, we do not have all the neccesary tools to support these customers. I guess they call in for tech support just so we can talk to them?

I had a guy in N.Carolina about 10 minutes ago that has been having trouble for the past week (last week) with his connection dropping. Well, I checked out what I could (tools are limited), and I needed to send an FSR (field service rep) out to have the issue resolved or at least looked into.

I CANT SEND AN FSR OUT ! ! !

I have to call someone at thye local dispatch in N.Carolina to do it for me. No problem right? WRONG. No one ever answers the fooking phone.

So, I ask....What would you do?

 

Forget about it....dude will call back...odds are he will get someone else other than you....

 

Well you have a few options:

1. Just forget the call...the guy gets screwed but your headache goes away

2. Keep on calling, get the FSR.

3. #2, then complain (professionally) and document your problems for the high ups.

4. #2, then begin job search.

5. Quit now.


Personally I'd choose #4 but that's because my years on a help desk burned me out and my phone support patience is so low now that I get frustrated pretty quickly when handling phone support and the crap that goes on behind the scenes.

I lasted 4 years (2 as a tech and 2 as a manager) and I was an old-timer when I left

 

Give the disgruntled customer your boss's home phone number and ask him to call him there around 7:30 this evening to discuss -- that ought to take care of the problem rather quickly!

 

If you do this, I would start No 5 right away as a safety measure.

 

werd.

 

Jamzy, I have put it off as long as I can, I can't take it any longer. What does "werd" mean? Does it stand for something or is it Mountaineer spelling for "weird"? I would make some derogatory comment about it being some East Texas slang, but since I grew up in East Teaxas, I better not do that.

 

It means, I agree.

"Dude thats pretty cool."
"Werd"

http://www.urbandictionary.com/define.php?term=werd

 

Now that there is weird!

 

werd.

 

I also work for "SuDDen LInk", I agree that its a very stupid name. But honestly I don't think they can be any worse than *** because the system I work in sucks.

 

Launch a pre-emptive strike and shoot everyone in the building.

Well, no, don't do that. In fact, don't listen to me.

 

The politely drop your letters in the "Out Of Town" slot and quickly exit the building....

 

Can you not just send an e-mail to the other office? At my office I send an e-mail for EVERYTHING with a read receipt. If I think it might ever be important I keep the read receipt. It has saved my butt several times when someone claims not to have received something only to have me pull out a receipt that shows that the e-mail was opened.

Joe