Bought a stock for one of my Anschutz rifles off a guy on Ebay, sent him a MO on 1-4 and haven't seen the stock yet. emails back and forth, and he send me a copy of the tracking number, sure as st!t they left it by my front door, which i don't use, it doesn't even have a walkway to it. But the back door does and there is a note on each door to put packages inside door on back porch. It was shipped on 1-9 and delivered 1-11 and since then we have had several days of rain,snow and 40-50 MPH winds. The dam stock is probably blown half way back to TN. It was fiberglass and not wood so it weighed next to nothing.

Anyone ever have to try to get money back from a delivery service in a situation like this?

It was only a 145.00 and the cash being gone sucks, but i really wanted that stock for one of the leagues i am shooting in now.

 

DHL has always been pretty good about delivering stuff to me at work...at home, on the other hand...I think I'd get better results with carrier pigeons and bread crumbs. I dunno what path you'd have to go through to get everything straightened out though.

 

Ohhh that SUCKS!
IF you put insurance on it they HAVE to pay. But, they have a loop hole becasue you have to prove that you never recieved it. Been better off to have broke it. But I would contact them and be nice about it at first. If it comes to them not wanting to pay up. Then start getting rougher if you desire. But nice ussually gets you further, easier.

 

If you had insurance you should be able to get reimbursement. If you didn't have it insured you could be out of luck, but maybe not. Call DHL and, very nicely, explain your situation. Make sure you leave your notes on the doors as they may want to come out and look at that and the walkway. I don't know the particulars to making a claim, I wish you luck.

 

DHL is a shaddy company period. If you have the chance don't do any business with them. They pay there employees with dog bones. If I was driver I would open everything in my truck everyday and find what I wanted. This is from a good friend that was down on his luck and started with DHL. They treated him very baddly and he had the misserable checks and miles to prove it. They are not a employee friendly company.

 

I had 1 dealing with DHL and it was not a good one. I had a letter sent that I thought would have been sent via regular mail. Well after about a week of expecting this letter, I happened to take my trash out to the road for pickup when I saw a something yellow out in my front yard and sure enough it was the letter that had came through DHL. Now I have a fairly large front yard that is chain link fenced in. I also only use my back door and very rarely use the front door. The letter had been down in a hole by my front gate that was nearly impossible to see when entering the driveway and you can't see the area from the house. Now my driveway is not fenced in, only the yard in front of my house. So you can just drive up my driveway with out going inside the fence.

And to top it off, the letter was soaked because it had rained all week. I found the number and called DHL and reported this to them. I asked them if this was company practice to throw their packages out in the middle of the front yard and and leave. They said that wasn't their policy. I asked when they delivered it and they told me the date. It had been there for over a week. I told him thank goodness this was not a large check or something else equally important and that I would never do business with them.

 

DHL delivered my Magnaflow cat back exhaust last year. It was laying in the slush and snow in the middle of my drive way. It looked like they opened the back door of the truck pulled the box half way out and just floored the truck. I was home at the time and they never even knocked or rang the door bell. The box was barely recognizable but miraculously the parts were all there and it was undamaged.

A local news station did a story on shipping companies comparing price and delivery time. The shipped three identical coffee mugs using the USPS, UPS, and DHL. The mugs were wrapped securely and sent on the same day. If I am not mistaken, DHL was the last to arrive and when it did the mug was in about 20 pieces! I almost fell off my chair when they opened that box!

On a related note, the wife ordered a gas powered leaf blower/vac that was delivered by UPS. They left it on our porch in the pouring down rain. It was ruined and we had to ship it back.

 

ummm, no. A gas powered blower cannot be ruined by getting rained on. Plastic, aluminum and rubber are not affected by a little water. I've run small two cycle equipment all my life, in fact I make my living using gas powered tools. Never once have I ever seen one 'ruined' by rain. Sounds like buyer's remorse, no reason to blame the shipper.

 

Whenever UPS has left a package on my doorstep it was in a plastic bag if there was even a hint of rain in the forecast.

 

I agree with RJS.
It wasnt the rain.
I leave my chainsaw in the tool box of my trailer and it isn't sealed it gets rained on, iced on, etc all year long. Starts with 2 pulls or less every time.
Buddy down the road from me leaves his laying out on the ground or sitting on a tree stump or on top of his tractor exposed to everything all the time. Yet his always starts too.
I don't know how may times I've set my weedeater outside next to the barn and forgot about it. It spends most of the summer outside unprotected and it starts.

 

I contacted DHL this morning, and they were to check with the local DC and get back to me, but I had to call them back. Another guy tells me that they left it by my front door, then tells me it was delivered the day the weather was bad and icy, they left it on the mail box. I am rural delivery, my mailbox is beside the road and 75 feet from my front door. He said that was alll the information he had, and when I asked him what i should do now, his response was that he considered it lost and i should contact the shipper to file a claim or get permission from them for me to do it.

He couldn't have cared less about my package, not that there was anything he could do, but still.

The guy i bought it from is going to help with anything he can, so i at least may get some of my cash back.

I still need a stock, and this was a good deal, that is the part that really sucks.

As for UPS or USPS if there is a package it is left inside the back door on the porch. I had one problem several years ago, I came home about 10:00 at night and found my order of 12,000 targets setting beside my back door in the yard, luckily it didn't rain. I contacted them and have not had a problem since. I did put up a larger mailbox than the normal, and the USPS carrier I swear has their foot out the window stuffing some items in my mailbox, sometimes I think the only way to get stuff out of it is to cut it open.

 

OK guys, I never saw the one that was delivered first, but tell me if you bought something brand new and came home to find it on the front porch with the box entirely soaked through and falling apart that you would not want it replaced? I only know what the wife told me about the first one that was delivered. I agree that if I had been able to see it (it was a Christmas gift and Christmas was over a month away) with a little cleaning up and stuff that the thing probably would have been fine, but why should you have to clean up and dry out a brand new tool. Tell me if you ordered a Christmas gift and came home to find it in that condition that you would not be a little peeved. The moron seasonal UPS guy attempted to put a bag over it, but apparently he didn't have one big enough so he just draped it over the top. We got over 2" of rain that day. The regular guy puts stuff on our back porch under roof. The wife went through enough crap with the company she bought it from and UPS trying to get it straightened out.

 

I definatly wouldn't have been happy. No doubt about that.
But you said it was ruint. Which means it wouldn't start or blow, otherwise non funtional in some way, or cosmetically destroyed by water. You said you sent it back becasue it was ruint. I'm just saying that it not starting or blowing, otherwise non functional was not due to being exposed to any weather. That would be manufacturer and the manufacutrer or distributer should have gave you a new one, not UPS. It wouldn't have worked even if it hadn't been in the weather.
What's the water going to do to the rest of it? It'd just be clean, I spray mine down with a pressure washer all the time after they've cooled. It just cleans them. So unless UPS had taken it out and used it, then put it out in the ran. The only thing that might be affected would be the box that it came in. I throw that away anyway.
I'm just saying you made the wrong person pay for it. UPS was at fault for leaving it out there, they definatly shouldn't have done that. But it wouldn't have hurt anything funtional or cosmetic besides the box in that instance.

 

Forgive me for using the word ruined. I was more referring to the gift than the blower itself. Had my wife kept the waterlogged one, the collection bag would have surely mildewed and there would be some rust on the fasteners by Christmas but I too am sure that it would have started. The company that we ordered it from did get reimbursed by UPS, in fact it took over a month for them to be reimbursed and to in turn reimburse us. Before someone jumps on the fact that we were reimbursed, she had to buy another one so we had two on the credit card until we were reimbursed.

I love the fact that you guys just sit around and nit-pick someones post apart or wait for someone to start a thread about something that has been discussed here like 4 years ago so that you can jump down their throats about beating a dead horse. But hey it's all good, that's the reason that I usually just read the boards and only post if I have something to say. I have been around here a long time and every forum has contributers and post ****** .

Rock on guys

 

So you actually sent it back because it was unacceptable?
I already said it would have made me mad too. I agree I wouldn't have wanted to have given or gotten a present with a wet and wrinkeld box either.

Sorry, we cant read what you think. We only have what you type. When you type something different than what you are thinking, then how are we to know? I'm not trying to be a ***** or anything.

Just for future refrence it is aluminum, with a plastic body, zinc fasteners, with a protective silicone sprayed on form the factory to preserve the "new" look til you get it. Nothing is corrosive on modern equipment (past 20 years). So there was actualy nothing to worry about as far as rust. You'll get what they call white rust. Which that will develop just sitting in your garage for a month after you've started it the first time and burnt the protective silicone from the factory off of it. White rust is that flacky dust on the surface. Very slow corssive process, takes several 100 years before you would notice any deteriration of material. Even then you'd beable to easily remove the fasteners. As long as it had not been started then there wouldn't have even been a hint of white rust the silicone would have just shed the water right off.

I'm not saying that it shouldnt have been sent it back. I probably would have too or asked for shipping reimbursment. But not for all the reasons you are giving and expect them to be taken seriously.