Ok, I will make this as quick as possible, but today, I had to call Tech Support for a piece of my Network equipment. Now, I'm not gonna name the company, but I can say they have the number 3 in their name.....

Well, I had to make sure that my Core Switch didn't have a bad module in it and also had to rule out the BootRom version being incompatible. So, I called them and get on the phone with someone that barely speaks English. Now, not to bash anyone with bad English skills, but this guy was terrible. I know my way around the CLI of the switch pretty well, but he was having me try different commands, and when I had to ask him three or four times to repeat what he said, he would get pissed and get an attitude. Anyway, I am lucky enough not to have to do this on a daily basis, but when I do, it sure sucks. I understand there is a language barrier there, but don't get pissed at me when I can understand you.

Long story short is, he was not able to help me probably because I couldn't do what he wanted, but I did get enough of out him to pick it up again tomorrow and possibly solve it myself. Am I the only one that gets a little frustrated with Major Companies sending tech support overseas creating these problems?

Thanks, I said my piece, now I can sleep tonight....

 

Your not alone!!!
Glad it wasn't a bomb he was trying to help you defuse. Huh?

 

you rgot that right. I would have taken the entire department out.....