I hope this lifts your spirits.


Just for laughs.....

They walk among us!

IDIOTS IN THE NEIGHBORHOOD: I live in a semi-rural area. We recently had a
new neighbor call the local township administrative office to request the
removal of the Deer Crossing sign on our road. The reason: "too many
deer were being hit by cars" and he didn't want them to cross there
anymore.
__________________________________________________ ____

IDIOTS IN FOOD SERVICE: My daughter went to a local Taco Bell and ordered
a taco. She asked the person behind the counter for "minimal lettuce." He
said he was sorry, but they only had iceberg.
__________________________________________________ ______________________

IDIOT SIGHTING: I was at the airport, checking in at the gate when an
airport employee asked, "Has anyone put anything in your baggage without
your knowledge?" To which I replied, "If it was without my knowledge, how
would I know?" He smiled knowingly and nodded, "That's why we ask."
__________________________________________________ ______________________

IDIOT SIGHTING: The stoplight on the corner buzzes when it's safe to cross
the street. I was crossing with an intellectually challenged coworker of
mine when she asked if I knew what the buzzer was for. I explained that it
signals blind people when the light is red. Appalled, she responded, "What
on earth are blind people doing driving?!"
__________________________________________________ ______________________

IDIOT SIGHTING: At a good-bye luncheon for an old and dear coworker who
was leaving the company due to "downsizing," our manager commented
cheerfully,
"this is fun. We should do this more often." Not a word was spoken. We all
just looked at each other with that deer-in-the-headlights stare.
__________________________________________________ ______________________

IDIOT SIGHTING: I work with an individual who plugged her power strip back
into itself and for the life of her couldn't understand why her system
would not turn on.
__________________________________________________ ______________________

IDIOT SIGHTING: When my husband and I arrived at an automobile dealership
to pick up our car, we were told the keys had been locked in it. We went
to the service department and found a mechanic working feverishly to unlock
the driver's side door. As I watched from the passenger side, I
instinctively tried the door handle and discovered that it was unlocked.
"Hey," I announced to the technician, "it's open!" To which he replied, "I
know - I already got that side."

They walk among us.............scary!

 

I have actually seen something similar before. Except.... It was a customer back in my tech support days "this was back in the day 99.9% of dial up users" Anyway she called with some internet trouble, The tech went through routine company standard trouble shooting for teh problem. Got to the end of our trouble shooting and dove a little deeper. Still could not get a dail tone after 1/2 an hour she "the teck" decided it must be a hardware problem so advised teh customer to take the computer to the shop. She did and it worked at teh shop so she got home and same thing, No dial tone. They had already been through standard procedure twice. "Why I don't know" but they did with teh same result. (BTW: The defination for insanity is, doing the same thing over and over again expecting a diferent result.) Yea that company I worked for was definitivly insane. Anyway the third time they decide to send one of us out for a house call so I got nominated. I show up and first thing I want to do is put a test phone on the phone jack and see if there is a dail tone. So I climb behind the computer desk to find the phone jack and it's not there. I start looking around the room for it and I can't find one so I ask her where it is. She says "Ohh, I dont have a phone jack in that room....."

So I'm curious now how she has it hooked up... SO I pull the PC out of the desk and she had bought a surge protector with phone protection as we ussally advised. She had ran a phone line from the telephone jack on the modem to the surge protector, then from the surge protector back to the modem...
So she spent a week with out her new internet, Unkown amount of $'s at the repair shop, because she didn't have a jack installed! Needless to say she was a customer that I heard from almost on a daily basis and sometimes more from then on.

 

Got a similar one....

I was trying to connect to a customer via PcAnywhere 5.0 (Dos version) and her fax machine kept answering. I finally got her to unplug the fax and got in. I was working on the software when I lost my connection. Needless to say I'm very frustrated because it took so long to get connected. I call her back and she says "Oh I dont know why you got kicked off...I did unplug the cable to move it out of the way but I put my thumb on the end of the cable and held it there. You were only unplugged for a minute".

What ??!?! Did she think the signal would leak out? Ok whatever...nice try and I set her back up. The stories from phone tech support are limitless and unless you've done it you can't believe the level of stupidity from end users.

Anyone know that a mouse can be mistaken as a foot pedal by a 70+ year old woman who used a sewing machine alot? True. Imagine how long it took me to figure that one out. No wonder the mouse wasn't responding easily. She clued me in when she said..."let me take off my shoe."

 

I'm scared for real now.

NO WAY that actually happened. I would have to slap someone, and ask them if they were ok.

 

A foot pedal??? ROTLMAO

I dont know how long it would have taken me to figure that one out.

I loved it when you would ask them to restart the computer and they would say "OK it's off."
Me: To myself... That was fast? OK did it restart?
Customer: No
Me: Alright, that's OK turn the power back on and let me know when it is booted. (expecting a minute ot two on a fast machine for it to boot.)
Customer comes right back: It's on.
Me: Has it already booted?
Customer: yea.
Me:
All of your icons are on the bottom right hand side of your screen?
Customer: Yea.
Me: OK... Open Explorer now...
Customer: it's telling me I need to restart windows.
Me: OK go ahead and hit YES I want to restart now or OK.
Customer: Now it says Windows is shutting Down.
Me: That's good that means it's restarting... ???
Customer: It's never did all of this before
Me:???


After talking for a while with this happening a few different times I found out that they were shutting the monitor off to restart. So then I started stepping through the restart process on all calls from then on. :shakes my head:

The best ones were the ones that say they only have one phone line and they could not talk to me and have thier computer on at the same time. LOL

 

Aint tech support hell PSS?

 

I dont think there is enough money to get me to do it again. It was a great learning experince and all... but in humnane to say the least. The only job I can think of that would be worst would be working in the lost luggage booth at the airport. People wouldn't ever come to you in a good mood when thier luggage is lost! Your just going to catch hell all day! Yea sign me right up for that... Sike.. NOT!

 

I want to add this PSS...

This is happening right now.

I have a customer that cant get online. She is working as hard as she can NOT to help me fix her problem.

~I ask her to reboot the modem.

~She says, "it's in another room."

~I say, "I can hold"....I wait for a few minutes, and I hear a *sigh*. So naturally I say, "hello".

~She says, "oh, you wanted me to do that now?" (This is where I put a gun barrel in my mouth)

~I say, "yes". A few minutes go by and she returns with this:

~She says, "I cant reboot the modem right now, everything in disconnected. We are re-arranging everything right now, and the network wont be setup till Monday."

~Naturally, I ask, "were you able to get online before the network was taken down?"

~She says, "yes, of course, I just wanted to know if there was an outage on your side, because I cant get online."

~This is where I pull the trigger~

 

LOL
I don't mis that a bit!

Edited to add:

So you couldn't get it to ping the modem??? Hmmm Let me think on it for a minute. I'll get back to you.

 

Needless to say,

jamzwayne needs to find another job.

....and FAST

 

Sounds like a good idea Jamz. Me too. Let's start a business. CO and TX are close enough.

 

I feel for you dude.. I really do... I've been there and done that for 2 years! I literally watched the hair on the top of my head get thinner everyday while doing that. It's been 3 years since I left and it's just now starting to come back in again but will probably never be as thick as it was.

 

Help desk is a thankless job. BUT....if someone wants to get good at troubleshooting and is still at an entry level it is a great place to start. If you can fix a problem over the phone, where the problem is mostly the person holding the phone you can handle a little thing like an Exchange server crashing.

 

Man, I feel your pain. I've been stuck in tech support (help desk) for 6 months now. I was doing a little of everything with a focus on desktop support but I had to get back surgery so they stuck me on this dang desk. Well, it does beat being unemployed most days. During the summer (I work at a community college) it's unbearably slow most of the time which is why I'm glad I found this forum to hang out in.

 

I was in an auto accident Jan 2000. I screwed up my back...that's how I ended up doing tech support. Been doing it for quit awhile, and I am beyond burned out doing this shat.

I fear that someday I might snap, and beat a guy up in a Rudy's parking lot of something.