Mike,
I cleaned and maybe even over cleaned (look at gallery). I had 2 no starts so I am assuming it is a contact issue. Do I need to retin my contacts, keep scraping in between them or any other suggestions??? I got the juper e-mail but I don't what to look at for sure or how to tell, that is why I took the photos.
Thanks,
Craig

 

i see your no crank is on a 99 too.

grrrr wish i had a 00 or newer, I looked at your contacts and they look like you can see the copper. I didnt clean mine that far...just down to the shiny metal. I dont know what to say though cause im in the same boat as you!!!!!!!!!!!!

 

Hi cnote,

I'm sorry to hear you are having a problem, but the way to report a problem to us after hours is to please do as our Performance Products documentation says in the section titled "HOW TO GET TECHNICAL SUPPORT," that goes over how to report your problem to us. In there, it mentions to give us a call rather than posting here for Tech Support to us. The policies of F-150 Online governing vendors requires that we keep matters that are of a nature that is between customer & vendor (private things like pricing, order status, Tech Support, etc.) be communicated privately between the 2 parties, not here on the message boards of F-150 Online.

I know it can be a bit confusing sometimes, as we do try to provide as much assistance as poossible here, it's fine line we have to draw on this. Also, with these kinds of things Tech Support just isn't done properly or thoroughly by typing it out, the only way to cover installation issues thoroughly & properly is always to do it over the phone, as there are always more details, hints, tips, answers that cause more questions, etc., that are normal in the course of Tech Support regarding installation of performance parts.

If it is after hours when you call us for Tech Support, please do leave us a voicemail message requesting Tech Support in our 24 hr. Tech Support system. There is a specific option to enable you to leave us a message specifically for priority Tech Support, and someone will call you back. If you are out when we call, we'll leave a message with you (if possible), and we then call usually at least once per day over the weekend to try to reach you.

As I mentioned in my response below, I have gone back and edited this post to tone down & make more appropriate our response from last night, & thanks very much for your kind reply.

Please call us as soon as you can cnote, so we can take care of whatever your problem may be there.

Hoping to speak with you soon,

 

Mike,
I apologize for not leaving a voicemail. I hear the automated system pick up and I just assume it tells normal office ours and you are closed. I called tech support yesterday and that is when Anita e-mailed me the jumper photos. I just thought maybe by at least seeing pics of my contacts you might be able to give me an opinion. Once again, I apologize, and I will call and leave a voicemail.
Thanks,
Craig

 

Hi Craig,

Thank you for your kind response, and I should apologize as well, as reading back over my response it sure is a bit harsh, please accept my apologies. I have to confess that it's not just you by any stretch of the imagination, but several people just in the past couple of days, and more and more over the past couple of weeks.

It's frustrating to us (and you, of course!) because we *want* to help anyone who needs it just as quickly as humanly possible, always, but that can't be done here, the policies of F-150 Online prohibit vendors from providing Tech Support here on the message boards. Beyond that, Tech Support on performance parts installations is strictly an over-the-phone deal just by its very nature, as there are just too many details, questions to answer, more questions that arise as a result of those answers, hints, tips, etc., that are required.

The kicker is, with the use of screen names here on F-150 Online, we don't know who you are, or who just about anyone else here is (unless maybe it's one of the real old-timers or someone we just did a big project with, etc.) just by their screen name or email address, so without knowing the persons real first and last name, we can't even look them up in our customer records to get their phone number and give them a call immediately, to help.

So I guess you could say that we feel every bit as much of a sense of urgency to reach the customer as they are to reach us, and that makes it frustrating for us knowing we have a valued customer in a bind and needing our help, but we can't reach them. To us, that is our worst-case scenario, a customer in need who is going without our assistance. We try to put ourselves in your position, and we really want to reduce the level of stress & anxiety on your end as quickly as possible.

We look at this as if it was literally one of us, for example, me personally having a problem with the installation of a part. Well, with me, if I'm having a problem, I have to confess to being a bit impatient and wanting help right away, and I want *thorough* help too, so we try to keep that in mind in how we handle our Tech Support.

When you call in after hours, please don't assume that does no good or that you won't get help from us that way, that is actually the very *best* and *quickest* way to get our help. We have an option in the voicemail that is set up as a Tech Support hotline, so to speak. When you select the option to leave a voicemail for Tech Support, not only does it record your message to us, but even when the phones are shut off, it will still activate the phone at the Tech Support desk just in case anyone is here after hours, so it can be answered immediately. And if nobody is here after hours (which is usually the case), then we check every few hours for any Tech Support messages left, so we can provide as quick a response as possible.

We realize that most installations happen over the weekend, and a 3-day weeknd like Labor Day we're doubly cognizant of Tech Support needs.

Normally when I post something that I wish I had been perhaps a bit "gentler" in, I leave it up so people can see us as we are, warts & all, we're very candid here at Performance. However, I think this is a case where it does require an edit just for the sake of courtesy, so I am going to go back to that post and tone it down a bit. Once again, please accept my apologies, we know you were only trying to reach us as quickly as possible and that it's frustrating, it's frustrating for us too, as we want to reach you as soon as possible & get your problem taken care of.

Please do give us a call at our number of (540) 862-9515 and leave us a voicemail for Tech Support as soon as you can, you'll find that we're more than happy to call you back as soon as possible over this holiday weekend and provide whatever assistance you require, that's what we're here for.

You can call us literally *anytime*, day or night, 24 hours a day, it doesn't matter when you call, what matters is that you call and leave us a voicemail with your name and phone number, clearly, so that we'll know who you are and how to reach you. Then we can get you up & running enjoying your Superchip like everyone else!

Thanks again for your response & we hope to speak with you soon,

 

Hi cnote,

If you do retin your contacts be sure not to use rosin core solder. Use only 70/30 fine electronics solder. I learned that the hard way but my chip is working fine now.
Good luck!

Randy

 

Thanks for mentioning that here on the boards, Randy, that's an excellent reminder. Though it rarely comes up as most people don't need to solder their contacts, if anyone does need to do that, using the proper solder is critically important.