MPT No Longer tunes the 6.2?
#1
MPT No Longer tunes the 6.2?
I have the Livewire for my '11 Lariat with the 6.2. I have several tunes from 5* (whom I purchased the Livewire from), and several from MPT. I like the 5* tunes, but my two favorite tunes are from MPT, the 91Oct. Tow and the 91Oct. Perf. tune. I've had them since about April of '14. Well, I've been considering getting two more tunes, a 93Oct. Perf. and 93Oct. Tow. I'm considering SSI and MPT but haven't made up my mind. This morning, I went to look again at the MPT website. They no longer have a heading for any 6.2, weather Raptor or not. Does anyone have any information?
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I finally decided to bite the bullet. I got two tunes from SSi. Ordered them on Thursday. I'm not comfortable with doing computer stuff like data logging. Easily confuses and flusters me. So I decided to go with a SSi2 93 octane performance tune, and a SSi1 93 octane Tow tune. Now I wait.
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I have a question for anyone who has dealt with SSi performance. Has anyone waited more than a week for their custom tunes? Or have not gotten a reply from inquiries? I purchased the custom tunes on the 3rd. and I haven't heard anything. I've gone to their contact page and have sent two inquiries, and I've sent an email. 5* and MPT had about a week turn around. I've read good things about SSi's customer service. But no reply to several inquiries is a little rattling.
#10
A month now and I still haven't gotten my tunes. A week ago, on a different F150 forum, I sent a PM to whom ever is active on that site for SSi. Whoever that person is, did reply the next day to ask if I have received them yet. I said no, and I also had given my email address just in case I entered it wrong on the tune request form. He then replied he would check into it and see what is going on. I've heard nothing more. Does anyone have any information on any problems that SSi may be having? I'm still giving them the benefit of the doubt, but at this point, I'm not sure.
#11
A month now and I still haven't gotten my tunes. A week ago, on a different F150 forum, I sent a PM to whom ever is active on that site for SSi. Whoever that person is, did reply the next day to ask if I have received them yet. I said no, and I also had given my email address just in case I entered it wrong on the tune request form. He then replied he would check into it and see what is going on. I've heard nothing more. Does anyone have any information on any problems that SSi may be having? I'm still giving them the benefit of the doubt, but at this point, I'm not sure.
#12
Thanks. You've confirmed what I've been hearing so far. I just wanted to try someone different. I'm not into Facebook, Twitter or any of that......junk. Yea, I guess I didn't do enough research on them. I read they had great tunes for the 6.2. And that they were pretty good on service afterwards dialing it in. I'll give anyone the benefit of the doubt, But this is a gross neglect in customer service. Over the past month, I've sent two contact messages asking for an update. I've sent an email. I tried to call one evening and the phone just rang. Nothing. I sent a PM on a different forum to which I got "Check your Spam", and "I will look into it and see what's going on". Nothing since. It has been suggested, unless you are a part of their "Facebook" group, you don't rate. I'm not trying to bash SSi, but It is what It is.....BBB maybe? Lol......
#14
Thanks. You've confirmed what I've been hearing so far. I just wanted to try someone different. I'm not into Facebook, Twitter or any of that......junk. Yea, I guess I didn't do enough research on them. I read they had great tunes for the 6.2. And that they were pretty good on service afterwards dialing it in. I'll give anyone the benefit of the doubt, But this is a gross neglect in customer service. Over the past month, I've sent two contact messages asking for an update. I've sent an email. I tried to call one evening and the phone just rang. Nothing. I sent a PM on a different forum to which I got "Check your Spam", and "I will look into it and see what's going on". Nothing since. It has been suggested, unless you are a part of their "Facebook" group, you don't rate. I'm not trying to bash SSi, but It is what It is.....BBB maybe? Lol......
Id probably just chalk it up to a loss, call your credit card company and screw em. Seems like you really like your truck therefore you want a safe fun tune, that's definetly not ssi