So I ordered a custom tune for my sct tuner from php the first week of december after it took me about couple dozen phone calls, no answer. About 5 emails later they respond how to order for sct right now, order and did something wrong they respond right away. Then a month goes by no custom tune, called at least 50 60 times no answer over the past month and its been 2 weeks. Sent 3 emails and no respones..... But when I ordered they responded about getting money but after that they dont care. I found a couple other people say the same thing on another site, so im asking for my refund because I cant wait any longer. Got my money 2 months ago and no tune. Waste of money when I can pay just a little bit more and have it in 5-10 days. Anyone else on her have this issue???

 

Being 100% neutral here....have you tried their forum? I have not personally tried to contact them, but I have heard by phone is almost impossible due to their work volume verses man power. From my understanding Bill spends almost all his time devoted to the technical side leaving only Corey to handle orders/customer service. I believe orders are sent to one queue as other questions go to another. Also from what I have heard all custom tunes take 4-6 weeks. Regardless of what happens I wish you the best of luck.

 

I did finally post something on their forums after I found them because the main link to the forums on their website doesnt work and I sent that in my first or 2nd email letting them know and that wasnt fixed yet either. Im just trying to get a refund and I guess call another custom tuner up and one that answers the phone fast and get a promise date I will go with now.

 

Straight off their forum:
Forgot about Corey's sister passing. If you decide to hang in there a little longer you may have better luck.

 

Well, i know they had a few family medical issues that took them out of the office for most of January, and if you pair that with the holidays, there was a lot of down time.

so far i had a great experience with them, just waiting for my tunes! ive heard its WELL worth the wait, so I dont mind. I was under the impression it took 6 weeks anyway, so I'm not in too much of a rush. Plus, everyone has problems to deal with, just sucks that they are the best of the best and they have a ton of orders to catch up on.

good luck either way man.

 

i didnt know php did tunes for the sct but alot of people go with justin a vmp tuning or troyer

 

I waited at least that long for my PHP tunes but it was well worth it in the end. I used another well known SCT tuner that has a quick turn-around and personally I was not at all satisfied with his tunes. Gave him a chance to fix it (tried to contact him several times) and never was responded too. My point is that you shouldn't base your decision solely on the length of time between the date of your order and the day your custom tunes are ready.

Hasn't PHP been gone all month due to a medical emergency? Last I heard they were supposed to return around the 25th of January but I'm not 100% sure. That could be the reason for your delayed order.

 

yea there back spoke to Corey last week, my order was misplaced but they made it up too me. They are great people to deal with thus far. My tune should be here this week and im pumped, my order was put in on November 11 so OP hang in there from what ive heard the wait is worth it. Good work takes time

Verifine

 

idk but i've been PMing corey and sending email to both also about ordering an edge upgrade to gryphon and a custom tune. I havent got a response either from both to either PHP PM, f150online.com PM or email so i sent it in today with the order form and everything. Hope it gets done@

 

Im not trying to turn people away from them or say they are bad but I wish someone would respond to a email or phone call just to let people know why its taking so long. If they emailed me back and said we have been having some issues I would just be like okay.

 

imho- to be a succesful buisiness you need two things:
1-a good product or a great service to sell
2-being good at being a business owner with excellent buisiness skills
w/o both of these-a buisiness will not flourish,they go hand in hand,ESPECIALLY IN A NON NECSSITY BUISINESS in today's bad economic times...

 

And even with those things it's not easy!

 

When I ordered a Gryphon and custom tunes for my old mans 03 F350 7.3L it took about 4 days to get the Gryphon and then another 4 weeks to get the custom tunes. But they were WELL WORTH THE WAIT! (atleast for the his 7.3L)

 

i hear you,since i started my hvac buisiness in 04-went from myself and 1 van to 10 vans and 15 guys,i personally call the customer back on every service call and /or install, i put CUSTOMER back into customer service, i have been told i exceed my company motto-YOUR SATISFACTION...OUR GOAL,I truly feel w/o my customer -i am nothing, i wish i could take a vacation, i have kept a scedule since '04 that is maddening,if my phone rings, i may not answer it, but that call will get returned.the customer likes to be in the loop,sorry for being BRUTALLY honest.

 

Im glad someone else has noticed this on here. It seems like everyone on here thinks PHP is a god. Im not saying they don't offer good tunes but they are super slow and their customer service is the worst I have ever seen. I cant believe they get so much praise on this site. Ive tried calling them off and on since October with no luck at all. Not to mention all of the e-mails I have sent with no response.