To All of Our Customers,

Due to an overwhelming backlog of custom calibration orders, we are closing Power Hungry Performance from June 9 - June 22. This may seem drastic, but some of our customers are still waiting on custom tunes from mid-April, and we don't think it's fair to ask them to continue to be patient. We have been very blessed to receive several new orders each week, and by closing, we can ensure that we can get caught up, and all of our customers will receive the same outstanding customer service that we think they deserve.

If you have a pending order, it will be processed as usual. If you have sent your Evo to be upgraded, fear not! It will be processed as usual, too. We will still accept orders from customers who would rather not wait, and we will still accept Evos to be upgraded during this time (I can take care of both while Bill works on the backlog of calibrations). If you have any emergency driveability issues, we will, of course, do what we can to help get you back on the road as soon as possible. If you have called and left a message in the past few days, I will return your phone call on Monday, June 9.

Also, if you have sent us an e-mail but have not received a reply, please be aware that our ISP has been suffering sporadic equipment issues over the past week, resulting in frequent and long outages. Because we have our own e-mail server, e-mails that are sent to us during a blackout period are simply lost in cyberspace. Some e-mail handlers will send a bounce back if your message was not able to be delivered, but ours does not (we have recently discovered!) We have spent countless hours on the phone with our internet provider this week trying to get the matter resolved.

During those two weeks, Bill WILL NOT be taking any phone calls so that he can concentrate on tuning. I will be available for emergency phone calls, and I can always be reached by e-mail. If anyone has a question or an issue, I'll be happy to do what I can!

Each day, I'll update our website with a new invoice number to let you know which invoices have been completed so that you can check where you are in the queue. During this time, I'll be continuing to work on our new website, which will be up and running by June 23!

We thank you all for being so incredibly patient. If it's any consolation, our customers have been really pleased with their custom calibrations. We had no idea that our small business would grow so quickly!

 

thanks for the heads up. im sure it will be worth the wait

 

Corey,

I'm supposed to contact Bill today to get my tweaked calibrations, but I know you guys are closed on Sundays and now until the 22nd.

If you read this today, maybe you can drop me a PM or email and let me know the best course of action.

Thanks

 

good news for those whos orders are already in but kind a bad news for those who want to place custom tunes..
For the most part i think its a good idea.

Poor Bill, I have this image of him having damaged retinas from hours on hours of staring at his computer screen working feverishly on everyones tunes!

 

got my tune in my email box today. I cant wait to install it in the morning. First time installing a tune so I hope I dont screw it up

 

Corey,

Where on the website will the order numbers be placed?

Thanks

 

On the first page next to my notice, I imagine. I'm waiting for an update from Bill, and I'll get it on there!

 

Corey I guess none of my email are getting through, you have PM !

 

i see a number on the php website on top of the closing notice. is that the order number that shows ur position in line for custom tunes? if it is how can i find out my number?

 

Can't help but smile about this one, Josh, since you're the next-to-the-last order we've received, and #1068 is from about 6 weeks ago. I'll send you an e-mail with your invoice number... BTW, your order is boxed and shipping today!

 

PHP I really respect that. Quite honorable. Does Bill/PHP have any plans on expanding the company to accommodate the demand?

 

next to last order... just in time. i feel special lol

 

Our dilemma is that BILL is the only one who can do the custom tuning. We have had many people contact us to become dealers, but at this point, we can't see how that can work because our number one priority has to be OUR customers, and having dealers would just increase the number of custom tunes to write! We've been going around in circles with this for months... And I am NOT learning how to custom tune. We have certainly talked about expanding the company to accommodate more live tuning, etc. and have looked into purchasing a warehouse where we could build a dyno. We're hoping to get that done by the end of the year. Who knows... It all depends on keeping our customers happy and referring us to their friends and colleagues!

 

Corey,

Could you let us know when your email is sorted out? I've sent one to Bill and one to you and haven't gotten reponses, (and you folks are usually almost immediate!) so I assume they are still going to never never land.

Thanks!
Bob Peterson

 

So I guess TP isn't the only company that gets bogged down sometimes?

Congrats to PHP for obviously providing a quality product!

Best of luck to you guys in getting all caught up

- NCSU