lol

 

EVERYONE here that ordered there tunes knew it was going to take for ever and a day to get your tunes from Troyer. He has posted all the "stuff" he has to do and why it takes so long. Suck it up, after you get your tunes you will be singing a differant tune!

 

Justin has to do all of that "stuff" too.

I agree that once these people get their tunes regardless if it's Justin or Mike, they'll be ecstatic.

 

I don't care if your stuff is the best in the world, but if you don't have time to respond to an email (which you can respond to any time night or day unlike a phone call) then something is wrong with your business. Just my two cents.

 

LMAO!


Hey I totally agree with you! Its just ive seen this before and at the end the customers that Ive seen Mike has made happy. So im sure you will too or hope.

Like myself I enjoy my gagues and Edge and like ThumperMX113 he loves his VMP so neither of us will give Troyer any slack! hehehe J/K!

I am thinking of tryng out there e-fans however.

 

WOW! there are alot of responses on this already. Im surprised. Anyhow, im in this far enough now i might as well stick it out. but if i ever buy one again it will be from vmp or somewhere else. On Nov. 9, I was thinking sometime after xmas i would get them. but oh no, i think all i can do about this now is laugh, because there is no reason to get mad. Amazing, just amazing.

 

E-mail is not the best way to get answers to your questions. I would be calling every day to find out where my tunes are.

In my opinion, e-mail is great but will never beat talking to someone. It is better to hear a voice than read an e-mail. You get all your questions answered over the phone and can have a better understanding of what is going on.

Even as I type this I wonder if I get my point across clearly so here is what I am trying to say, "Get off the internet and get on the phone!"

You never know, you might have screwed up and don't even know it. My 2 cents worth and I expect some change.

Kevin

 

Check your PMs.

 

the dude i talked to today was like wtf? he didn't know crap. he said what is your name, and i told him, and he said is your truck supercharged? im like uh no. he said what year and model. i told him even tho i thought he should see on the computer what i have under my name. anyway hes like ill get with Neil and have him call you i cant find anything. im like great. ya have him call, and havent heard anything. so i email crystal who was pretty helpful and havent heard from her either. Ill call back tomorrow.

 

I understand being frustrated and you need to keep calling to find out what is going on. Hopefully you will get this resolved quickly.

Kevin

 

If they lost your order, I think I know where you'll be going !!

 

You know what I know what your saying so dont take this the wrong way. Why have a e-mail adress listed on your webpage if your not going to check it daily? Thats NOT good customer service to have a e-mail listed on a website and not reply to your e-mails!! ANYONE can check/open a e-mail and read so you dont have to know anything about tunes. You can hire any John Doe to open and read e-mails and get answers from the shop.

Just so youll know Im not picking on Troyer, Ive sent Edge 2 e-mails over 6 months ago and never to this day got a response! Im just saying its VERY BAD CUSTOMER SERVICE for ANY company to not responde to e-mails in a timely manner!

And I do hope whoever the customer is does give the company a timely manner to respond back!

 

Got that right. If i cant get an answer tomorrow ill just cancel. I wonder if i can get my money back though? I have the canned tunes, but i can always ship them back. any thoughts?

 

just an FYI when they say 7-10 business days that means another 5 weeks....

 

I'm not sure but Justin only charges $50 per tune. I'd think that Troyer would refund you the money back that they charged you for the custom tunes.