edge help!
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Junior Member
Joined: Feb 2006
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From: Ontario,Canada
edge help!
i received my new edge evo for my 2005 F-150.....turned the key on,plugged the evo in.....programmed for level 2....hit done.....said initializing.....stayed like that for about a half hour...so i thought that it was froze.....unplugged it....plugged it back in,now it lights up but is blank?......help!
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Junior Member
Joined: Feb 2006
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From: Ontario,Canada
Originally Posted by jpdadeo
Does your truck still start? If it does, the tuner probably never loaded anything. You might need to call Edge’s customer service
Senior Member
Joined: Jan 2006
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From: Vienna, Georgia
Originally Posted by NorthernWolf75
luckily,yes the truck does start.....did call Edge,only open Monday-Friday.....grrrrrrr!
Senior Member
Joined: Aug 2005
Posts: 268
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From: South Carolina
Originally Posted by chester8420
I'm not sure but I think it mentions what to do in the owner's manual.
Originally Posted by Edge Manual
NO DISPLAY WITH KEY ON – If you should get no display when turning the key on, check all of your fuses and make sure your battery is fully charged. Disconnect and reconnect the OBD-II cable to ensure the Evolution restarts properly. If the unit restarts but fails to stay on, or fails to turn on when the key is on, there is most likely a communications issue. Contact Edge Products Technical Support for further assistance.
If this doesn't work, try not to worry--Edge Products has excellent customer service. In fact, when one of the color LEDs in my Evo stopped working (there was no loss of functionality or readability--just the color intensity of the screen was reduced), Edge sent me a brand new Evo, they paid for shipping *both* ways, and they sent the new Evo without requiring me to return my old one first. Not too many other companies will do that.
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Junior Member
Joined: Feb 2006
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From: Ontario,Canada
Originally Posted by C-17 Pilot
Chester is correct. Here's the information from the manual:
If you try the above with no luck, you might also try updating the device with the latest firmware updates using the Lightning software. Even if your Edge has/had the latest updates already, you can always try reflashing the device in the event your Evo's flash memory was somehow corrupted.
If this doesn't work, try not to worry--Edge Products has excellent customer service. In fact, when one of the color LEDs in my Evo stopped working (there was no loss of functionality or readability--just the color intensity of the screen was reduced), Edge sent me a brand new Evo, they paid for shipping *both* ways, and they sent the new Evo without requiring me to return my old one first. Not too many other companies will do that.
If you try the above with no luck, you might also try updating the device with the latest firmware updates using the Lightning software. Even if your Edge has/had the latest updates already, you can always try reflashing the device in the event your Evo's flash memory was somehow corrupted.
If this doesn't work, try not to worry--Edge Products has excellent customer service. In fact, when one of the color LEDs in my Evo stopped working (there was no loss of functionality or readability--just the color intensity of the screen was reduced), Edge sent me a brand new Evo, they paid for shipping *both* ways, and they sent the new Evo without requiring me to return my old one first. Not too many other companies will do that.
.....But that is good to hear about Edge customer service,specially after spending 400 CAD.....thanx
