Mike,

I've been calling but having trouble getting you.

What's happeing with my order is frustrating in the extreme.

I'd appreciate some help here.

Thanks.

 

Try calling again. I am sure he will answer the phone before he responds to or reads this post.

 

Yeah, give him another call. My truck was one of the few (no start etc.) that helped cause all the delays with tuner programming/shipping. Believe me you have no idea about what frustration really is

But the best way to get it resolved it talk to him on the phone.

 

Never mind. I finally got it again and the menu works this time.

 

Hello Les,

I'm sorry you had a problem on this, Les -

One quick thing here just FYI - Please do not expect to be able to call get me personally at any time - I can't possibly take every call that comes in here, nor can any busy company owner. The truth is, my wife worked with you *personally* on this.

We had to work with the manufacturer for them to get that unit diagnosed, the tunes pulled out, loading up into a new unit and then tested before it was sent back to you.

Your unit arrived at the manufacturer on Friday, and you got the replacement unit in your hands on Wednesday - with my wife working with you personally on this during that time (well, of course other than when she could not reach you - and had to leave voice mails with your tracking numbers, etc.) I'd call that pretty darned good service.

Your vehicle was not disabled, you did not have any kind of "emergency" - you simply had a problem that needed to be taken care of, of course - and it was taken care of.

When I first spoke with you on this, originally we thought we could make this happen on an overnight basis (not including any weekend delivery of course), which would have put the unit in your hands on Monday, or maybe Tuesday - but in talking with the manufacturer's engineering department in detail on this, we needed to do a complete inventory of every unit that both they AND we had in stock (and we have a LOT of these units in stock at all times) to check every single unit's serial number and then cross-reference it back to to it's individual production run to see if there might be any other units potentially affected - all in order to make sure that nobody else had a problem. And that took about an extra 18 hours or so to get done & confirmed, which of course added to the timeframe.

So those are the actual details of what really happened.

At any rate, you have your unit & it is in fact working, so I hope you can now enjoy your new tuning, Les.

 

It's not like I don't understand you are busy.

It was the back to back delays that got under my skin. I did ok with the first, but when the overnight replacement dragged on, the posts of people joyous over receiving their units were harder to read... and the UPS truck just kept driving by.

Not an ongoing issue. I'm sure the tune, which is awesome by the way, will dull the frustration quickly. I'll post results after I've had a chance to tow with the 91 towing tune, but that won't be until mid September now.

One issue remaining. I have not received a refund on the overnight shipping to SCT. Do I need to talk with your wife about it or SCT?

Thanks.