Guys, my truck never stalled(almost 1 year of owning it), but about two weeks after puting in my 1714 it stalled once and tried to stalled today. Has anyone else had this happen? I know for sure it never happened before the tuner because I remember seeing people complain about stalling before and paid attention to how it felt on take offs. I actually had to send Superchips my tuner to be reprogramed due to that fact that my PCM code was not in the tuner when I got it(reflased around Dec). They fixed the tuner and about two weeks later the stall happened. I know I can take it off and wait and see what happens, but I just wanted to see if anyone has any info on it. Thanks.

 

If Superchips fix the tuner and the problem cropped up two weeks later, I doubt it’s the tuner causing the problem, but maybe. You should put the factory tune back on and see if it stalls. That’s the only way you’re going to find out for sure one way or the other.

 

I had the same problem on my 2004. I sent it in to super chips and they found a error that was causing the problem. I truck only did it when runing the tunner. I have to got it back yet to see if it is fixed. I will post smothing when I get it back

 

Thanks Death,

that is exactly what I was looking for. I will give Superchips a call and see what they can do. Thanks again.

 

Superchips has put a hold on the 1714 due to the problem and you will have to send it in to get it fixed. They were very good about fixing the problem. I was glad that Troyer performance got this going and they made sure that it would get fixed.

 

Death, thanks again. I called SuperChips this morning and the Tech said that they were having a problem with the Tuners stalling some of our Trucks. I was told to ship it back to them and they will apply a fix to it. Again, thanks for all of your help. By the way, have you gotten yours back yet?

 

Hi RandallT,

This problem affects only a tiny number of 2004 5.4 3-valve trucks, and even then only once in a awhile - but we did just see that happen starting with shipments from about 14-21 days ago. So it only affects the latest 1714's made in the past few weeks, and it's already fixed.

There is no "hold" on the 1714, that lasted a couple of days only, until the actual culprit was found & fixed, so they are shipping.

If there is a pattern of it stalling (and this happens only under a cold start scenario when there is little to no warm-up time allowed before driving the vehicle from a cold start in temperatures below 40 F - it's more noticeable in temps of 20 F and colder), and you get an unusually high idle for the first 1-2 minutes after a cold start - bingo! That is a simple issue in the tuning that can affect only a very few trucks with rare strategies (we've had a grand total of 4 trucks with that issue among our many customers). That has already been fixed, so Superchips will take care of that for you right away.

We worked with them on this solution, the head of calibrations (tuning) is a friend of mine who has been there for years, a wonderful gentleman we have worked closely with on a number of projects. The very first time we saw this happen we immediately got him involved, and it was easily identified & fixed within just 2-3 days.

So just use the RMA they gave you to send it in (make sure to return your vehicle back to stock first), and then they'll reflash your unit and get it back to you very quickly!

 

Mike sorry for the missunderstanding about the hold on the 1714. I just got mine back and I am ready to get my truck back to where the tunner took it. Thanks againg for your help and super chips to.

 

I had the exact same problem with my 1714 and I purchased the tuner back in november 2004. When the air temp. was less than 30 the truck would rev to 2500 RPM when started and stall during the first few minutes of driving. This was with the 87 program installed. When returned to stock, I had no problems. I returned the tuner to Superchips over a week ago----I hope they fix it.

 

Mike, that describes my problem to a "T". I am sending it back this Friday(19Feb) and they(SuperChips) said they would fix it and send it back. Thanks again, for everyone's help, especially DEATH for letting me know about this.

Randall

 

Hi "Death,"

No problem at all, don't give it a thought - in this case, the problem was found virtually immediately once we were aware of it's existence and got the manufacturer working on the solution, which happened almost immediately. If it had taken longer, the product might have gone on hold - those things happen from time to time with virtually every type of product & manufacturer - luckily in this case that wasn't necessary. I think they held back a couple of shipments that were about to go out the door at the time they were made aware of the problem, and so there might have been some people who had to wait a couple days to get their shipments, but that was about the extent of it.

For JDIG,

Just some FYI-type info for you..............

None of our customers had ever reported the problem until just a few weeks ago (by now) - however, this is something that affects only a few rare strategies, and it also depends to a certain extent on where someone lives/ the weather in general as to how quickly it gets cold enough to even have the potential for that issue for a given individual. Additionally, program changes are sometimes incorporated into the various different computer codes (PCM revisions) in the various Micro Tuners (like the 1714) at different times, due to the vast number of different strategies. The point of all that is simply to say that it's entirely possible someone else may have run into that issue before *we* saw it - we didn't see this among any of our customer's vehicles until just a few weeks ago by now. As soon as we did (and oddly enough, 3 of the 4 of our customers who had that issue reported it to us on the exact same day, go figure - that's weather for you I suppose?) we got to work that very same day with Superchips' head of calibrations and they got the solution worked thru very quickly. So the manufacturer had not even seen the problem reported before we reported it to them just recently, and they got to work on it immediately. By the way, just FYI - a week isn't a significant amount of time when you're shipping something from New York to Florida to be serviced and then it is shipped back from Florida to New York. The vast majority of whatever times it takes will simply be the time it takes for the actual transportation (shipping). For example, just to get it from New York to Florida, if it went UPS Ground, that's 4 business days ONE WAY - which is almost a calender week, and that's just for it to get there, that doesn't include the time it takes them to do the update and then ship it back to you. You can figure that sending it via UPS or similar "Ground" service level, that it's going to take 2+ calendar weeks easily for the unit to travel from New York to Florida, get updated, and then travel from Florida back to New York. Same thing with the US Postal service, only they're usually a bit slower, even using their so-called "express" mail service, in our experience. Just remember to take the actual shipping time into consideration, as *that* is what takes the real time, not for Superchips to actually do the update. Superchips gets them updated & turned around pretty quickly once they actually receive each unit. You have the RMA number they gave you, & you should also have your shipper's tracking number for the shipment - so you have everything you need to be able determine status any time you want by simply calling Superchips and/or tracking your shipment. As we've said previously, this is a very simple issue and the fix is already known, so that problem will be gone when you get it back, there isn't any question about that - don't worry, once we got involved with Superchips on this problem it was found & taken care of very quickly, so the cause & cure are both known, it's a very simple thing and you shouldn't have any issues when you get it back. I hope that info helps a bit.

For Randall,

Good, glad you're getting it taken care of - you'll be back to enjoying it soon!

 

Thanks for the info Mike. I wasn't complaining. I'm pretty patient when it comes to having things repaired. I already spoke with Superchips and they said I should have the Tuner back by the end of next week. I'm towing a trailer to Daytona for bike week and I'm looking forward to trying out the towing program.