No Tech Support here.............
Senior Member
Joined: Jan 2003
Posts: 100
Likes: 0
Originally posted by Superchips_Distributor
Griffin,
I haven't even bothered to look at whatever is at that link, nor do I intend to.
I have already explained this, and quite clearly at that.
So I'm going to say this one last time..............................and that will be my LAST post in this thread.
I try to help the best I can, in the time I can steal to make available to help, while trying not letting this get too far out of hand.
If and when I feel something more needs to be or should be said in a particular post of mine, I MAY CHOOSE to do so.
I MAY CHOOSE to go beyond something very basic in trying to help someone out - that is my choice, it's my judgment call.
This isn't "black & white" - it's a judgment call that *I* make, and nobody is going to pick apart my posts in some attempt to stop me from being able to do the extra mile, or to try to paint me as a hypocrite, etc.
Those who read my post already know that is exactly why I PUT UP THIS THREAD, AS A REMINDER TO **EVERYONE** that this has been getting a bit out of hand again here lately, as it does from time to time.
That DOES NOT MEAN that I will not, from time to time and as I see fit, choose to go into a bit of detail if I feel it should be done and I have the time. That is MY choice to help a bit more, if I have time and it's not too far out of line.
There will be no further "explanations," I won't be "answering to" anyone for whatever I put in whatever post, etc. - it's been covered, I have said what I have to say about it, and that's the end of it.
Our bests to all,
Griffin,
I haven't even bothered to look at whatever is at that link, nor do I intend to.
I have already explained this, and quite clearly at that.
So I'm going to say this one last time..............................and that will be my LAST post in this thread.
I try to help the best I can, in the time I can steal to make available to help, while trying not letting this get too far out of hand.
If and when I feel something more needs to be or should be said in a particular post of mine, I MAY CHOOSE to do so.
I MAY CHOOSE to go beyond something very basic in trying to help someone out - that is my choice, it's my judgment call.
This isn't "black & white" - it's a judgment call that *I* make, and nobody is going to pick apart my posts in some attempt to stop me from being able to do the extra mile, or to try to paint me as a hypocrite, etc.
Those who read my post already know that is exactly why I PUT UP THIS THREAD, AS A REMINDER TO **EVERYONE** that this has been getting a bit out of hand again here lately, as it does from time to time.
That DOES NOT MEAN that I will not, from time to time and as I see fit, choose to go into a bit of detail if I feel it should be done and I have the time. That is MY choice to help a bit more, if I have time and it's not too far out of line.
There will be no further "explanations," I won't be "answering to" anyone for whatever I put in whatever post, etc. - it's been covered, I have said what I have to say about it, and that's the end of it.
Our bests to all,
Take it easy Mike..... it was a simple query, I was just looking for some clarity. I'm not, nor was I, trying to pick your posts apart - or say anything else 'critical' of you.
You jumped to a lot of conclusions, more like baseless assumptions, and it was quite rude actually. Very, very poor approach Mike.
Senior Member
Joined: Nov 1998
Posts: 729
Likes: 0
From: Windsor, ON, Canada
Re: No Tech Support here.............
Originally posted by Superchips_Distributor
To all customers of Troyer Performance (Performance Products, Inc.),
Please, anyone who has purchased a product from us who wants Tech Support - call us. No Tech Support questions from our customers here, as it's not allowed.
What does “Tech Support” (help, same thing) mean?
1.) If you want help with your Superchip or Micro Tuner you purchased from us - call us.
(Examples - “You’re scaring me, Mike” “How does it work,” “How to I do this,” “Why does xxx happen,” “I have a problem,” “Do I have a problem,” etc. Also, asking me the same question I just answered in another thread (or have answered 100’s of times before) because you've either not bothered to read it (or don’t read it carefully), etc., or for whatever reason, someone just goes ahead and puts up yet another thread about the same thing we just covered - etc., etc)
2.) If you want help with your Superchip you purchased from us - call us. (see # 1)
3.) It means ANYONE who has purchased ANY product of ANY kind from us here at Troyer Performance and needs Tech Support - you need to CALL us - in which case we'll be *more* than happy to bend over backwards trying to help you! But please, do not ask us here.
4.) Matters that have nothing to do with F-150 Online, but instead are matters that are between us (as your vendor) and you (as our customer) - those matters are required to be handled privately between vendor & customer, so as not to waste the extremely expensive bandwidth of F-150 Online on matters that are between vendor & customer.
I am trying to find a way to politely remind everyone that if you want Tech Support, pricing, order status, want to report a problem or want/need help about or with any product purchased from us, we’re MORE than happy to help you – please just call us at (540) 862-9515.
To all customers of Troyer Performance (Performance Products, Inc.),
Please, anyone who has purchased a product from us who wants Tech Support - call us. No Tech Support questions from our customers here, as it's not allowed.
What does “Tech Support” (help, same thing) mean?
1.) If you want help with your Superchip or Micro Tuner you purchased from us - call us.
(Examples - “You’re scaring me, Mike” “How does it work,” “How to I do this,” “Why does xxx happen,” “I have a problem,” “Do I have a problem,” etc. Also, asking me the same question I just answered in another thread (or have answered 100’s of times before) because you've either not bothered to read it (or don’t read it carefully), etc., or for whatever reason, someone just goes ahead and puts up yet another thread about the same thing we just covered - etc., etc)
2.) If you want help with your Superchip you purchased from us - call us. (see # 1)
3.) It means ANYONE who has purchased ANY product of ANY kind from us here at Troyer Performance and needs Tech Support - you need to CALL us - in which case we'll be *more* than happy to bend over backwards trying to help you! But please, do not ask us here.
4.) Matters that have nothing to do with F-150 Online, but instead are matters that are between us (as your vendor) and you (as our customer) - those matters are required to be handled privately between vendor & customer, so as not to waste the extremely expensive bandwidth of F-150 Online on matters that are between vendor & customer.
I am trying to find a way to politely remind everyone that if you want Tech Support, pricing, order status, want to report a problem or want/need help about or with any product purchased from us, we’re MORE than happy to help you – please just call us at (540) 862-9515.
Have Fun & Keep on Truckin'
Dean
