X2 on both of those. I think this would be a QUICK case for a judge or jury. What's the dealer saying now that they've gotten that letter from Ford? oh and how long have they had it?? I think that letter settles the responsibility issue as far as most people would be concerned. And what's their excuse for the delays in getting copies of the letter and other documents to you and for dragging this out? If they don't move PROMPTLY I think you should tell them that you're going to ask additional punitive damages for their deliberate stalling and inflicting deliberate mental stress.

As far as weather they "spilled" something or just failed to clean up leaked oil in the engine compartment, it really doesn't make a difference. Spilled oil is a fire hazard and failure to clean it up from a hot engine is out and out negligence. And they were being PAID to care for your vehicle so things such as preventing a fire hazard were their DUTY.

 

I think I'd be lemon lawing it. There is no way that was a crash and they are unable to repair that in the time they have before it goes lemon.

Seriously though, It sounds like the mechanic spilled something on a hot part, then when he took the truck out to ensure the valve covers weren't leaking the hot part caused the spill to go up in flames. Unless you have extensive experience with this dealership and they have been straight up with you in the past, I agree I'd be talking with a lawyer. Minimum I'd be asking for is cost of similar new truck (new truck actually), cost of lawyer's fees, punitive damages for dragging their feet. I am assuming you have given the dealership plenty of time to resolve your issue after Ford provided their report. I don't recall when you said you received the letter. In my estimation Ford said it was the dealer's fault so it's basically you and Ford against the dealer. It makes it very difficult for the dealership to fight. Either way if the dealership does decide to fight it should be after they make it right with you. Once you are made whole then they can fight Ford to try to get them to provide payment for the new truck.

 

Yes ford confirmed on May 10, 2016 that it was the dealer who was at fault, so now I have just turned it over to my insurance, who told me when the dealer took the truck in for service they were responsible for it. I will not buy another new Ford especially how they treat their customers and dragged it out for 4 months.

 

Turning it over to your insurance is a mistake IMO. They may cover it but they're going to F U on the value! Why haven't you gone and talked to a lawyer yet? In fact, you should talk to several.

Also if I were in your shoes, I'd be all over social media and the local news about this!

 

Years ago my dad had a 1983 Buick Riviera that had a chronic valve cover leak. Sure enough he had one heck of an engine fire wile driving down the road.

 

That's what Gap insurance is for. Essentially, you do not need gap insurance if you are certain that your loan-to-value amount will not leave you with an upside down car loan in the event of a total loss. But if you don't get Gap insurance and need it you lost the gamble. Ford shouldn't step up because they weren't liable. You were too nice to the dealer so they just walked all over you and won't step up.

So Ford says it was the dealer's fault and in another post you agreed that the dealer is liable because it happened after they "just fixed it." So it was not Ford's fault and you won't buy another Ford?

I would still buy another Ford, but not from this dealership. Was this at All American Ford? They're terrible over there and it is obvious from their advertising. You also bear responsibility for dragging it out 4 months and waiting for "investigations" and documents. You should have taken action sooner than trying to be the nice guy.

 

I think the best way is to go ahead and order the same truck and make the dealer make it right. Bring them the insurance check you get and tell them to cover the rest.

I wouldn't get too bent out of shape. I deal with this kinda stuff at work too (Ford vs the dealer scenario).

If they won't threaten them with suing and then get this to the Media.


Your insurance will sue who they need to to recoup their loss. The truck is now their's. Get your needs done now before they get ahold of the dealers insurance.

Unless the insurance check covers your loss then disregard all that.

I would go get a Toyota. I had a good experience with my 2008 Tundra, don't know if the new ones are as good but they haven't changed them much for good reason.

 

Just found this....OH snap. sorry for your loss!

I'm sure that the technician that did the work did not intentionally do this. (Excrement Happens).

The dealership should stand up and take care of you and with a free loner vehicle, that is their attempt. I agree the time frame in which this taken up is extreme, to say the least.

It would seem that Your insurance shouldn't pay anything...the dealership insurance should make everything right in this case. Your insurance should stand up for you. But as with insurance companies, they usually don't mind extended periods of time before getting reimbursement.

I wouldn't jump ship from ford, but can understand your frustration. I would jump from that dealership. It seems that the dealership hasn't stepped up to the plate and pushed for resolution. I get that investigations take time....but wow. Unfortunately these days, the need for a lawyer is nearly a necessity, and this case seems to ring that bell harder then most.

I hope that your patience yields good results

 

Can you give us the Dealer name I'm close to NJ Don't want to go there. Good Luck with all

 

Sorry you're having the problem Gary but Ford isn't the problem, the dealer is. I wouldn't have suggested getting your insurance company involved as now you have a claim submitted to them and that may cost you in the future with a rated policy. If your insurance goes up, you'll know why. I would have suggested writing a demand letter to the dealership to replace the truck with a new one. If they didn't respond in 10 days, an attorney would be my next move. Instead of your insurance getting involved, the dealerships insurance company would have been involved directly with you, not your insurance company who now represents you....and they're looking after their pockets, not yours. As it is, expect a stupidly cheap offer to settle and your insurance company wanting you to accept it or else. If it's not too late, I'd lawyer up now. This can get dicey, expensive, and quick.

 

Did you also buy the truck from the same dealership? You always have a little more "leverage" if you're on "home turf"