So I had my 2014 f150 with 18k on it in to the dealership today for its 3rd service.
Everything was seemingly going well until the technician went to reinstall my wheels after having them off to inspect my brakes. I noticed him stop through the window and he came out and told me that 2 wheel studs were stretched due to me putting never seize on them and he couldn't get them torqued to 150 foot pounds and continued to tell me they would not replace them under warranty because of my use of never seize. Then did up an estimate for repair. $380 plus tax. Now this is not my first vehicle and I've always done my own tire rotation and have ALWAYS used never seize. Has anyone heard of Ford voiding warranty for this? Also I thought I would mention that I can replace the whole bearing with 6 new studs installed at Ford for $420. Which makes zero sense to me because ford was trying to charge me $98 plus tax for each stud. Am I the only one that thinks this is completely ridiculous? Does anyone have any suggestions for me?

 

Honestly, I suspect they were stretched from the factory. The first time I took the wheels off my 2005 I have to replace all of the studs on the rear axle. Until that point the wheels had never been off the truck. I picked up new studs for a couple of bucks each from the local parts barn.

Also, the tech should be on the hook for this. Any mechanic work a damn knows to reduce the torque valve by 10-20% when the threads are lubricated.

 

And a hundred bucks each for wheel studs is a cross between highway robbery and prison rape! You should be able to but a complete set for that much. I know of hundred dollar bolts but only in aerospace and medical, not on a Ford truck.

 

My thoughts exactly. I can get them at a local parts store for $3.98 a piece. Most confusing is part is be able to buy a new wheel bearing complete with 6 studs and have it installed for cheaper then I can buy 6 studs. Prison rape is the best description. Haha. At least you made me laugh for the first time since I was handed my quote.

 

Have you spoken to the service manager or general manager yet? They might be able to make this right. I would start out polite but be ready to have the cops called if they run you around.

 

I did speak with the service manager he showed me a quote from the service manual that stated "applying lubricant to wheels studs can cause damage and doing so can cause added expense to the customer". Basically told me I hope your learned your 500 dollar lesson for the day. Also told me he would not allow his techs to install after market studs. Advised me my truck was un drivable and I would have to sign a waiver if I didn't want them to complete the work. Which I did and drove my truck home. I should add I torqued them when I got home to 140 no problem but it's obvious to the naked eye that the studs are stretched.

 

Are you able to do the work yourself? If so that's what I would do. The rear studs are pretty easy to remove. I'm not sure about the fronts.

 

It's the front both on the same wheel. Ford says the wheel bearing has to come off but I've read otherwise. I'm going to jack it up tomorrow and have a look.
I honestly don't feel as I should have to work on my 40 thousand dollar truck that only has 18k on it. Never seize or not like you said the tech should have seen the never seize and either adjust the torque or simply cleaned it off with brake clean.

 

I hope that's the last time you go back to that dealership!

 

It absolutely will be my last trip.

 

Make sure to put the dealership on blast so everyone else can stay away from them.

 

Haha. That's not really my style but I will definitely be placing a call to the general manager and Ford Canada in the morning.

 

I wouldn't waste my time with Ford. Post your story on Rip Off Report.com and Yelp.com and make a formal complaint to BBB. I got QUICK results when I posted a complaint about a Chevy dealer on Rip Off Report.

And post the Stealership's name and location on here.

 

I am waiting for a call back from Ford Canada and the manager of the dealership. If the problem isn't rectified in a timely matter i will be posting the dealers name here and all others you mentioned.
In the end it's not about the money it's about the principle. I have 9 Ford owners in my immediate family who buy new fords usually every 3yrs and I can garuntee none will ever be using this particular dealership again.

 

It's your call but the reason for naming the stealership is to help the next guy looking for a dealer.