Addictive Desert Designs ALERT
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Joined: Sep 2009
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Addictive Desert Designs ALERT
Those of you thinking of dealing with ADD should read this.
Have a 2010 Platinum. About 2 1/2 weeks ago, I call ADD , interested in their roof mounts for a 50 inch light bar. Talked to Jerry Arnett( nice enough guy).
I end up ordering the mounts, $275.
Well, the next day, Im looking at my truck and I decide that I am going to scrap the roof idea and mount the light bar to my headache rack instead. So, I call Jerry Arnett at ADD and e-mail him and tell him the same and to cancel my order.He emails me back and says, "no problem" " they have not been shipped yet and I will issue a refund"
Fast forward 2 freakin weeks. No refund.
I call, text, email, asking what the hell?!
Im told it is in the General Managers hands and should have gone through.
2 days later, NO Refund.
Email number 8... Hey Jerry, where is my refund? I am emailed back..." Oh, it should have gone through, I will check"
2 days later, No Refund.
Absolutely no response to emails at all now! They just pretty much said, The Hell With You.
So now, I am left with filling out affidavits, copying all the emails, and filing it with my credit card to start the process of getting $275 back.
Amazing! Nothing irritates me more than No Customer Service or Appreciation.
Why would a company want to lose a customer and potentially dozens of others for the sake of $275?
Just thought I would pass this experience along.
So if you are thinking of purchasing something from ADD, I would advise against it, unless A) They are the only one's that carry the part, or
B) You just HAVE to have it
Have a 2010 Platinum. About 2 1/2 weeks ago, I call ADD , interested in their roof mounts for a 50 inch light bar. Talked to Jerry Arnett( nice enough guy).
I end up ordering the mounts, $275.
Well, the next day, Im looking at my truck and I decide that I am going to scrap the roof idea and mount the light bar to my headache rack instead. So, I call Jerry Arnett at ADD and e-mail him and tell him the same and to cancel my order.He emails me back and says, "no problem" " they have not been shipped yet and I will issue a refund"
Fast forward 2 freakin weeks. No refund.
I call, text, email, asking what the hell?!
Im told it is in the General Managers hands and should have gone through.
2 days later, NO Refund.
Email number 8... Hey Jerry, where is my refund? I am emailed back..." Oh, it should have gone through, I will check"
2 days later, No Refund.
Absolutely no response to emails at all now! They just pretty much said, The Hell With You.
So now, I am left with filling out affidavits, copying all the emails, and filing it with my credit card to start the process of getting $275 back.
Amazing! Nothing irritates me more than No Customer Service or Appreciation.
Why would a company want to lose a customer and potentially dozens of others for the sake of $275?
Just thought I would pass this experience along.
So if you are thinking of purchasing something from ADD, I would advise against it, unless A) They are the only one's that carry the part, or
B) You just HAVE to have it
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Joined: Apr 2012
Posts: 47
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That sucks bad and if you're like me, that makes me wanna B!*%H slap someone bad. It's the epitome of disrespect. I'm sure it'll workout for ya, but I hate you have to go through this. Thanks for the heads up for the rest of us. I actually had their front bumper on my list of "to-dos" but will definitely reconsider now. I had a similar nightmare with truckaddons a few years ago.