Are batteries covered in full, or pro rata?

Battery is dead on the 2010 which has 33k on the clock. If it is fully covered, I'll take it to the dealer. If they pro rate it, then I am going to Autozone.

Didn't see it addressed in the warranty book, and the service department wouldn't answer the question over the phone.

Anyone know for sure?

 

It may depend on the dealer. I had one replaced under warranty a few years ago by a dealer... No charge. So it's possible and certainly worth checking in to...

 

Warranty depends entire on the dealer so it's best to call and ask.

FWIW the last time I bought a battery from a dealer (Mitsubishi dealer) it died 3 months later. I called and asked about getting it replaced and they said they'd replace if it was bad but they wanted me to pay a $100 non-refundable "diagnostic charge". I said "the hell with that!" and threw the battery away and bought a replacement at AZ. I paid $114 for the battery so the cost was pretty much the same but their first battery was a POS and I expect the second to be just as bad so as far as I was concerned I was better off throwing that battery away and buying a different brand. That's one dealer and brand that's lost my business FOREVER!

 

Going to take it to the dealer, if roadside assistance ever answers the phone. I've been on hold with them for 20 minutes. Truck is totally dead. Couldn't jump it, or get it started with the charger.

 

You are still within the 3 year/36 month bumper to bumper, so I don't see why not?
I had a similar situation on my '08 and the battery progressively got worse and with cold weather it finally would not start. The dealer replaced no questions asked, no pro rated issues either.

 

Hope they do it with me also. Just couldn't remember if they pro rated batteries like they do tires.

First time the truck has been in since 2 months after we bought it.

Going to pick it up Saturday, and leave them my F150 to get the switches in the drivers door fixed replaced, and the voice command switch on the wheel replaced, and my front grill emblem.

 

if you are out of the factory bumper to bumper call them and see how long the warranty is for the factory battery. If it's not free batt and replacement go to sears.com and buy a diehard platinum. Best battery you can buy, plus you can use sear's coupon codes.

 

Verdict?

 

They replaced the battery with a new one at no cost to me. They still have the Expy, working on the recirc door issue and the homelink module issue. Hoping to have it back tonight.


They've ordered the parts for my F150, so they only have it a day.

 

So they took care of the battery, but Ford denied warranty coverage on the homelink device. Pretty funny. It hasn't worked ever. Not since the day we bought it. It actually fell off on the floor on the way home. Twice before it has gone back in for repair, and twice it has fallen off on the way home, so we got tired of messing with it, since the SA couldn't understand what the issue was. (the locking tabs were broken inside the visor)

The new SA I have now, who is awesome, understood the issue, and said they would fix it. Ford denied the warranty claim, saying it was customer abuse/misuse.

My service advisor and the service manager said it isn't even worth fighting Ford over it, and the dealership ordered the part and is going to warranty it themselves.


This has been the best service experience I have ever had at this dealership. This new SA is awesome.

 

That's great to have a dealer that is willing to take care of you like that.

 

i had a hyundai that would burn out bulbs once a month. headlights, turn signals dome, didnt matter what somethin was going out constantly. they never covered one, i could never get them to explain why. and now that guy is at the dealer i bought my truck from.

 

We had two Daewoos that both had problems with the bulbs early on. It turns out that the Korean made bulbs and sockets are slightly different size and "standard" American bulbs didn't fit properly and would go out due to loose connection but the bulbs were still good. Mechanic finally realized what was happening and got some bulbs that fit properly and that fixed the problem. We still have a 1991 Hyundai but have had no trouble with the bulbs on it.