What's my next move
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Joined: Feb 2012
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What's my next move
I'm looking for a little advise on my next move with my very new truck
I have a 2012 FX4 Crew Cab -Ecoboost with 1700 miles (less than 60 days old).
So last week I hear a grinding noise while under power. Easy to replicate and as soon as I even let any pressure off the pedal it stops. I do a search on the forums and find other with the same symptoms and many have been able to pin point it to some part of the IWE system.
I take it into the dealer last Thursday. Monday, I call and they say the have been able to replicate the noise and now they are trying to figure out what it is.
Today I get a call telling me the truck is done and the noise is "normal". No Way! I question the service writer and he claims the tech has called Ford and been able the hear the noise on a very simular truck they have at the dealer. I reluctantly say OK and ride down to get it. I load it up and drive away up a small hill and at 30/35mph it happends again. I have the windows open and it is LOUD. I pull around and head back to the dealer. I tell the service writer that if this noise is normal, I want my money back, because that is horrible.
I take the service writer for a ride and we hear the noise at the same spot, I look over and tell him that this scraping sound is NOT normal.
She is now again at the dealer for another day (10% of my ownership my truck has been at the shop)
I was also the one who found a hole in the bottom my battery covered with black tape. This left me stranded on another holiday weekend.
So what's my next move with the dealer?
Thanks in advance,
B.
I have a 2012 FX4 Crew Cab -Ecoboost with 1700 miles (less than 60 days old).
So last week I hear a grinding noise while under power. Easy to replicate and as soon as I even let any pressure off the pedal it stops. I do a search on the forums and find other with the same symptoms and many have been able to pin point it to some part of the IWE system.
I take it into the dealer last Thursday. Monday, I call and they say the have been able to replicate the noise and now they are trying to figure out what it is.
Today I get a call telling me the truck is done and the noise is "normal". No Way! I question the service writer and he claims the tech has called Ford and been able the hear the noise on a very simular truck they have at the dealer. I reluctantly say OK and ride down to get it. I load it up and drive away up a small hill and at 30/35mph it happends again. I have the windows open and it is LOUD. I pull around and head back to the dealer. I tell the service writer that if this noise is normal, I want my money back, because that is horrible.
I take the service writer for a ride and we hear the noise at the same spot, I look over and tell him that this scraping sound is NOT normal.
She is now again at the dealer for another day (10% of my ownership my truck has been at the shop)
I was also the one who found a hole in the bottom my battery covered with black tape. This left me stranded on another holiday weekend.
So what's my next move with the dealer?
Thanks in advance,
B.
Member
Joined: Jun 2012
Posts: 14
Likes: 0
I think that the warranty would be honored at any Ford dealership, so if there's a another dealer in the area, you should probably take it to a different dealer. Sounds like either the tech didn't properly communicate the sound to Ford HQ or you're getting the run-around at your current dealer. I can't recall the last time I ever heard a scraping sound on a vehicle that meant "everything's fine".
Thread Starter
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Member
Joined: Feb 2012
Posts: 25
Likes: 0
I think that the warranty would be honored at any Ford dealership, so if there's a another dealer in the area, you should probably take it to a different dealer. Sounds like either the tech didn't properly communicate the sound to Ford HQ or you're getting the run-around at your current dealer. I can't recall the last time I ever heard a scraping sound on a vehicle that meant "everything's fine".
B