I swear this 2010 Platinum is a freaking LEMON!!!!

Now I have an antifreeze smell in the cab. Well I guess it's back to the dealer for the sixth different problem!!!!

Wasn't the slogan Quality is job #1? What the he'll happened to that??

 

maybe its a lemon i have a 2009 and zero problems so far 16000 miles. i hope they get it fixed right so you can start enjoying it. GOOD LUCK

 

Taking my 2010 FX4 in for the 4th time for the transmission and the 2nd time for the Sync. Four attempts to correct is the magic number under the Colorado Lemon Law.

 

Trips that I have had in the last 4 months -

1. Sync Mic TSB
2. Shake in rear end - Driveshaft realigned
3. Breaks squealing
4. Transmission slow to respond between 1 & 2 (dealer could not recreate)
5. Sync Mic Died & Leak from sat antenna (mic on order, to be replaced with same POS black one they used before)
6. Anti-freeze smell (going in when sync mic comes in)

What royally pisses me off is that I have to constantly keep going back for "known issues"!

I asked the Service Writer the last time to go thru the truck and check for ALL known TSB's and correct the issues. The response I got was, "Unless there is a specific complaint, we cannot perform that type of work.

What kind of bull**** answer is that?? I mean I bought a 50+ thousand dollar vehicle and this is what I'm getting told??

I told the wife last night, one more thing after this and I'm going to trade it for a Chevy.

 

You seriously can't expect them to just start looking for problems. That is not at all how the process works. Sorry to hear you are having problems with your vehicle, but I doubt you are doing yourself any favors with the service manager by going in and acting like a three year old.

From the sound of things, you should probably just go ahead and trade it in, because you probably aren't going to be happy no matter what they do for you.

Just because your truck says Platinum on the tailgate, doesn't mean that you are going to get the Platinum treatment after you leave the dealer's lot.

 

Serioulsy?? So I guess you just have money to burn? When you spend 50 grand for a vehicle, wouldn't you want it to perform to that level? Oh I guess I should spend 100 grand to get the performance of a 50,000 dollar vehicle.

As far as acting like a three year old, I was very professional. Not that you were there to witness the conversation. So maybe you can stop assuming things and speaking out of turn.

 

Actually, when you buy a $50,000 loaded vehicle, you should expect MORE issues. Every time you add an option (heated seats, Sync, power retractable running boards are all great examples), you add complexity to your vehicle. Every additional part and step it takes to assemble your vehicle increases the opportunity for a part failure or assembly error.

The OP list of issues aren't Platinum specific, but in general the newer trucks have more complex drivetrains, electrical systems, etc... which lead to more service and maintenance issues during the life of the vehicle.

The only thing I would recommend is to stick with the brand you enjoy driving. GM, Dodge, and Toyota trucks are not immune to issues.

I've owned and worn out 5 F150's in the past 13 years. All of them had multiple warranty visits, and of course all of them had $xxxx in service done during their lives. I've personally learned that your service manager needs to know your name, in a good way. Bringing in a bag of mini candy bars, or donuts, etc.. when i go in has raised me to a level in the shop where my truck is known, my name is known, and has saved me thousands of dollars in the past decade. It doesn't reduce the number of warranty visits, but it sure makes the visits more pleasant and I get VIP status...

IowaAndy

 

Now that's a good idea!!

 

My main point is that you can't really expect them to go through the entire list of TSB's for your vehicle. I have no idea how many there are, but I would assume that there are enough to make it cost prohibitive for them to do so without a particular complaint.

Sorry for making assumptions, as you are right... I wasn't there to observe. I said I'm sorry you may have a lemon. Let's leave it at that.

 

TSB's are mainly used to help the mechanic when a specific issue arises that Ford has identified as a higher than normal occurrence. Not every vehicle needs them. Think of them as more as updates to the Ford factory service manual.

Ford won't reimburse the dealer for fishing expeditions if the problem hasn't been acknowledged. If they didn't do this, your $50k truck would probably be $65k next year to cover the wasted costs.

Recall campaigns are a different matter entirely.

 

To the OP... Sorry you are having issues and I hope you can get them resolved. For now at least, thankfully it hasn't been anything that has kept you from driving the vehicle.

As was stated earlier, TSB's are a reference for technicians to help resolve issues that seem to happen more frequently than others but they are not a 'free, check & fix' bulletin for every vehicle that comes into the shop. If you are experiencing a particular problem and the TSB can guide the tech to a satisfactory repair of that said problem, then the TSB can be used against that repair but don't expect your service department to automatically check your vehicle for every TSB issued against that particular model.

One other thing... while I'm not saying a $50k vehicle isn't a HUGE investment of your money... keep in mind... the guy in the repair shop with a problem on his $13k Fiesta is just as concerned (as should be the service department) about getting his problem fixed as you are. Announcing to the world you've spent $50k for your vehicle won't win you any points at most service departments.

Just my 2¢... YMMV

 

When life gives you lemons then make lemonade.

 

 

Unless life gives you sugar and water also...your lemonade's gonna suck!

 

Trade it in on a 2011 if you have the dough.