I had brought my truck into the dealer to have the Hvac control replaced as it did not work all the time along with some other things. WOW. What a mistake!!!!! Got my truck back today and it is totally trashed out!!!! Did I say I hate it when people touch my truck?

They fixed the problems but they wreaked the inside of my truck.

I had a list of 7 things that they screwed up good.


I went to give hell to the service manger and he could not believe how bad my truck looked. His words were "we look like idiots", yes you do! He was the one that had checked me in and remembers how clean my truck was with not one grease or dirt mark on it. He had also said when checking me in that it looks like I really take good care of it and the interior lights like very cool (LEDs).


Here was my list of complaints

1-Random clips and a bolt laying on the back seat that should most likely be some where.
2-Grease/dirt covered everything (dash, door armrest, middle armrest, seat, carpet, door sill,
3-Radio was not put back flush with the surround.
4-Coolant was 2" below the cold fill mark (they had to drain it along with the AC to do the repair)
5-Left there 12" socket laying in the hood track (found this out as the hood was about a 1/2" above the body line).
6-Carpet is ripped up by were the dash meets the floor in the middle.
7-Random pieces of plastic molding are not clipped together

Here are some pics, they are not the best and really do not show how full of grease and dirt everything is.




Hard to see but loaded with dirty marks

Not flush, the clips I had in there to make it flush were found under my mats!!!

Anybody missing this?


Coolant way low, did they not check it after they filled it?

Ripped Carpet

Not that big of a deal but the bracket is upside down!




Service manger said this is 100% not acceptable and the tech that worked on my truck will be looking for a new job come Monday! I say good, if you can't do a better job then this you belong at burger king. There was no attention to detail what so ever.


And I also have two buyers coming to look at my truck this weekend, great. In my ad it says interior is extremely clean and well taken care of, not anymore.

As of now they are ordering me all new floor carpet and door sills. For the rest they will be bringing it to a detail shop and have it detailed inside and out til it is prefect. He said if they can't get something out they will replace it, including the seats that a full of it



Ugh.....Rant over

 

I would of been so angry wow!

 

I'd be Pissed also . I hope they make it right . Good luck !

 

I'd be keeping the Snap On extension.

 

what dealer in minnesota did the work? i would have had someone's *** pinned to a wall for that one and would have called ford on the spot from my cell. you spend how much money on a new truck, the LEAST they can do is fix it the 2nd time around. the shop here is good, they are always clean and put down a cleanpad on the seat before getting it, they ain't the speediest but they have never done crappy workmanship such as that.

i would have kept the extension as a freebie to me!

 

Yeah, keep that extension. Make them get it right!

 

It was Superior Brookdale ford, where I bought I from.

Their tag line is "customers for life"

 

This probably sounds funny but I would say you have found a good dealership. Most would just say thats how it was when it came in and its not our problem, you cant prove it and so on. The tech getting fired and them paying to get it all cleaned up shows this isnt something that happens on a regular basis and it is something they dont put up with.

Good luck

 

Very true, I Don't want to give them a bad name just yet.

 

That is unacceptable. I am glad that you are having something done about the situation. If I ever found out about anything like that happening to my truck, they would pay!!

 

Crap on a Cracker!. I'd be highly pissed.

Glad they are making it right...

 

Holy ****! You're a better man than me. Sounds like you handled it pretty well. I agree with cooper 100% you have definitly found a good dealership, given everything goes the way they say it will. Good luck man.

 

that sucks. hope they make everything right.

 

I have never seen a vehicle that trashed by a mechanic! Not cool at all. So you are trying to sell your truck? What are you looking at getting in is place?

 

You are telling me. I actually did not notice most of it till I got home. I was busy making sure that the problems it went in for were fix.

I am, Might be getting $18,200 for an 06 XLT so it is hard to pass that kind of deal up. Next one will most likely be a 09 F-150 Fx4 or Lariat.

That's what pisses me off even more, people coming to look at it and it's NOT at all what it's usually like.


I am on my 4th beer right now so the stress is being to go down a bit.