If you do not get the answer your looking for, I would send your e-mail pic's directly to Ford.
You can go on their website and there is a link you can use to send them the message and the pic's.
I did this when my truck had a reacurring clunk in the rear end after they had replaced the rearend about a year before.
The dealership basically told me "too bad" your about 4 weeks out of warranty. I e-mailed Ford, they called me within 3 days after, stated my concern, next thing I got a phone call from that same dealer asking me how soon i could bring it in. They were so nice it almost made me sick after telling me to take a walk on a short pier. (Fixed under warranty)

 

This is called AWA (after warranty allowance). I AWA crap all the time with vehicles slightly out of warranty... they only end up paying like $50-$100 depending on what it is...

Problem is this is a vehicle (reguardless of being a truck or not) that has 2k on the ticker... when I go back into work after lunch I'll ask a few questions... depending the answers I get and on where in PA you are I could probably get you in tomorrow... depending on the work load, part availability, and such. Let me know.

000-000-0000

I will not answer any out of PA numbers by the way for anyone else

 

I look on here and guys have the wander and most blame it on tires or road crown.I dont want to waste my or a dealers time for another no problem found.The wander was not bad at all so to blame the road crown seemed valid.


Cynder=-=-=-= What do you do at C&C? You can PM or Email if you wish.
My email is my username here on the forums @comcast.net

 

I'm a tech, do everything except warranty diesel since I don't have the certs...

Me = Justin

Class 7 Inspector (Both 1 and 3... which means everything except bikes)
AS in engineering

I've been doing this crap for 3 years... moved down from CT to finish my BS.

EDIT: time to go back to work... question or want to get an appointment, call me.

 

Well C&C is the selling dealer.I called around 9am and was told no way they could even look at it till tues or wed next week.

 

It is actually... "After-Warranty Assistance" and i maybe you do the service AWA work, but the service advisor or service manager has the call on what gets AWA'd. Also Ford wants to see 20% of the parts/labor cost split between the dealer and customer.

 

I just want to take a sec and say some thing here.

I know your exp with a dealer will very based on the writer and tech you get thats a fact.I know people try and scam free repair from dealer and private shops,the old my engine makes noise since you changed my head light bulb stuff.
I also think that issues like this are when Ford and the dealer can win people over.I take great care of all my things be it a car house or dog what ever so when they looked my truck and its clean under there and no other damage why not just step up and fix it? Is it the dealer or is it ford that tries to get out of doing the right thing?

 

Ahh yes, the 126 warranty report. It reports other dealers in the area and your claims in total vs other dealers claims in different categories. Now you want to keep these numbers in the 'middle' compared to other dealers; not to high and not to low.

So if there numbers are already high (if too high ford will come out and investigate and may hinder your warranty process) in this category and you come in and need $1200 in repair work to a damaged P/S rack, your chances are slim.

It is hard to explain, but does that make sense?

 

So if a dealer is good to the customer and fixes too many things ford comes down on the dealer.Its all about money Im sure what else is new.

 

you're right, the service manager does have the final say... and the tech does have influence over it... the tech is the point of contact for the manager.

I had an AWA denied today because it was obviously due to a lack of giving a **** about their vehicle... a focus that was coated in sticky sugar with 37.5k on the ticker... the goo made it's way into the floor shifter and made it almost impossible to shift.

and my old manager didn't just say "AWA it." He said allowance... so that's how I say it like that.

As far as this thread's topic goes... problem will be fixed next week. Glad I could help ya out!

 

That makes perfect sense, when my rear tail light lens were leaking I took it to a Dealership close to my work (actually that's where I bought it) as many times as i had to take this truck in for warranty work i became good friends with the tech. He told me he had to take pic's of the lens while the water was in them (even tho the chrome backing turned black) before he could get approval to replace them. Then hinted at what you said in your post. I took it to another dealer per his instructions and they replaced them no questions asked.

 

Cynder so far is doing very well by me.I should be back to 100% by mid week.

 

Cynder got the truck around 7:45 this morn for the new rack.I hope all is smooth with no issues but im sure its not a fun job.Any one here work for ford and ever change out one of there racks on a new style F150?

 

Just a thought. I think the scrapes on the rack are green. Are the transporters that deliver the vehicles to the dealership that color green. May have been damaged during transport. There may have been more damage that was repaired before the truck went on the lot. I worked for a Chevy dealership a long time ago and you'd be surprised how much damage was missed or just repaired and not reported. Maybe the color of the scrapes(if they match the transporters) will sway the service manager. Good luck with that.

 

I had the same thought when I read the first page of this posting. but now I see that Dozer beat met to it.

I doubt that it left the factory this way. OEMs are way to concerned with 0-mileage warranty to let something this obvious leave. I'd bet that it was done on the semi delivering the truck - either they hit it on one of the supports, or the chained the truck down in that area and the chain did the damage (perhaps the semi had to brake hard???).