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HELP!! Someone other than myself servicing my truck turns into a nightmare...

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Old Feb 3, 2007 | 12:53 AM
  #1  
ericd's Avatar
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From: New Eagle, PA USA
Exclamation HELP!! Someone other than myself servicing my truck turns into a nightmare...

Hey all. I have a situation that I need some advice on.

This afternoon, I had my oil changed at one of the local quick change places near my house. I normally do the changes myself, but with the mid-teen temps and snow we've been having, it just wasn't in the cards this time. Driving home from the quick change place, I noticed that something felt strange. I had a nasty shudder on acceleration (actually made the hood shake), and it just seemed to lack power.

When I got it home, I popped the hood looking for a loose connection or vacuum line, thinking they bumped something when they were messing around under the hood. When I looked down at the filter, it was the same Motorcraft one I put on myself during the last change. So I pulled the dipstick - D@mn thing was registering about 4" above the max fill line.

Long story short - The idiot in the pit at the oil change place never drained the old oil or changed the filter. The top guy just added 7 qts of fresh oil and sent me on my way. So I basically drove for about 10 miles with pretty close to 14 qts of oil in the engine. The kicker is I watched the moron pull the dipstick, check it, and close up the hood! The truck has since been flat-bedded to my dealer so they can document how much oil was actually in it, and determine if any damage has occurred.

My question is - What type of component damage can occur by running that much oil in an engine? I've honestly never heard of this happening to anyone, so I'm not sure. Is it possible that something might fail down the road because of this?

I know it's cliche (sp), but sometimes it rings true - If you want something done right, ya have to do it yourself...

E...
 
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Old Feb 3, 2007 | 12:59 AM
  #2  
ridge's Avatar
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From: Louisville ky
alot of quick lubes will replace your motor if they are the ones that caused the damage. since you just left there i would say you still have the receipt so keep it contact the place let them know what happend have ford write everything down saying what they say then see what they will do for you since they almost screwed up your truck or well they probley did screw it up but who knows we put 15qts of oil in a 4cyl s10 and it just smoked alot.... the truck still stayed the same though... the smoke eventually went away when we changed the oil ... but we only did that to try to blow it up it was our project as teenagers lol
 
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Old Feb 3, 2007 | 01:01 AM
  #3  
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it never amazes me how people can screw up something so simple as a oil change
 
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Old Feb 3, 2007 | 01:04 AM
  #4  
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From: Northern Illinois
Originally Posted by ericd
Hey all. I have a situation that I need some advice on.

This afternoon, I had my oil changed at one of the local quick change places near my house. I normally do the changes myself, but with the mid-teen temps and snow we've been having, it just wasn't in the cards this time. Driving home from the quick change place, I noticed that something felt strange. I had a nasty shudder on acceleration (actually made the hood shake), and it just seemed to lack power.

When I got it home, I popped the hood looking for a loose connection or vacuum line, thinking they bumped something when they were messing around under the hood. When I looked down at the filter, it was the same Motorcraft one I put on myself during the last change. So I pulled the dipstick - D@mn thing was registering about 4" above the max fill line.

Long story short - The idiot in the pit at the oil change place never drained the old oil or changed the filter. The top guy just added 7 qts of fresh oil and sent me on my way. So I basically drove for about 10 miles with pretty close to 14 qts of oil in the engine. The kicker is I watched the moron pull the dipstick, check it, and close up the hood! The truck has since been flat-bedded to my dealer so they can document how much oil was actually in it, and determine if any damage has occurred.

My question is - What type of component damage can occur by running that much oil in an engine? I've honestly never heard of this happening to anyone, so I'm not sure. Is it possible that something might fail down the road because of this?

I know it's cliche (sp), but sometimes it rings true - If you want something done right, ya have to do it yourself...

E...

Over filling the oil can blow out the rear-main seal. The shutter you felt was more than likely due to your entire bottom end being submerged in oil, throwing everything out of balance and slowing down the reciprocating assembly. Good thing your dealer will document this since you may unfortunately need to take legal action.

Hopefully all will be fine though!
 
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Old Feb 3, 2007 | 01:17 AM
  #5  
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That's what I thought also on the shudder, just wasn't 100% sure.

The shop was notified as soon as I realized what had happened. They wanted me to drive it back up to them so they could fix it. Needless to say, that suggestion was met with a pretty enthusiastic no.

I got a call later in the day from the shop owner. She was extremely apologetic (big shock there) and claims that the two techs involved were fired on the spot, which might serve as a nice admission of responsibility if legal action needs to take place. She seemed genuine when she told me that whatever needs done will be taken care of and I don't need to worry about a thing. I can only hope it will be that easy.

My biggest fear is that the dealer tech will do his thing, send me on my way, and then 5-10K down the road, something pops up that was a result of this incident.

E...
 
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Old Feb 3, 2007 | 01:22 AM
  #6  
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From: Louisville ky
you should be fine and lube companys do acutally replace engines this has happend to two people i know and they replaced there engine (but they forgot to put the plug back in on thiers) but if it comes to it and ford feels you need a new engine that is what they will have to cover and the lube company will pay for it... or atleast usually they do
 

Last edited by ridge; Feb 3, 2007 at 01:29 AM.
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Old Feb 3, 2007 | 01:57 AM
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What I'd be scared of is if the dealer finds everything fine, then later you develop a problem, then they pull up the history on your truck and see what you brought it in for.. Then they void your warranty, and the quick lube place denies responsibility because it's a year later.

Maybe you should go to the dealer (if your truck is outside) and start your truck up till there is a definite problem.. just a thought.
 
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Old Feb 3, 2007 | 03:24 AM
  #8  
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**** that is ****ty. GL with this. Keep us posted
 
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Old Mar 10, 2008 | 04:14 PM
  #9  
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So what happened? Any resolution?

- NCSU
 
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Old Mar 11, 2008 | 03:35 PM
  #10  
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That's too bad that happened.

I took my old truck years ago into a Jiffy Lube. I get home and park the truck in the garage. The next day I pull the truck out and there is a small pool of oil on my concrete floor. I get under the truck and there's just about two threads left holding the drain plug in. I never take my truck any place other than the dealer to get the oil changed.
 
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Old Mar 11, 2008 | 03:48 PM
  #11  
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From: Loveland, CO
Originally Posted by evo
That's too bad that happened.

I took my old truck years ago into a Jiffy Lube. I get home and park the truck in the garage. The next day I pull the truck out and there is a small pool of oil on my concrete floor. I get under the truck and there's just about two threads left holding the drain plug in. I never take my truck any place other than the dealer to get the oil changed.

I never take my truck anywhere to have the oil changed, and this last time I was due for service so I had the local ford dealer do the standard 30K service and I said go ahead with the oil change. I was 100 miles away from needing it so what the heck.

Well I always check the stick when I am at the gas station at the first of the month or before a long trailer pull. I was barely registering anything on the stick. I thought I did something wrong so I checked again, and same result. I drove straight to the dealer and asked for the work order saying how much oil was put into my truck. Came up 5 quarts...THESE ARE 7 QUART TRUCKS! (mine is anyway) No damage was done after 500 miles of driving and they looked over everything really well...but I forced it to be documented in case anything did happen.

Bottom line is I agree...nobody will ever change my oil again until I physically am unable to do it myself.

Oh brakes too, but that is another story. GOOD LUCK with the truck!
 
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Old Mar 11, 2008 | 03:48 PM
  #12  
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Same thing happened to me. took my bronco in one time. parked it in the driveway. couple hours later went out and there was oil all over the ground. the oil filter loose. put 3 turns on it till hand tight. never brought anything back to a oil change place since.
 
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Old Mar 11, 2008 | 04:33 PM
  #13  
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From: san diego
its actually cheaper to do it yourself, and also alot of quick lube places dont even carry MC syn blend, or the fl820s, they would have some generic "equilvalent" filter and stick you with their "awesome/premium" oil, which wouldnt even be as good as the cheaper MC synblend... and if you are suckered into buying their "fully synthetic" than you wasted money and did your truck dirty. there are only a few true synthetics, i run redline but ill even admit its not needed... all MC products from walmart, makes an oil change like 17 bucks, done right
 
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Old Mar 11, 2008 | 04:39 PM
  #14  
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i have never had a problem with my oil change guy, oh wait thats right i do it myself
 
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Old Mar 11, 2008 | 05:15 PM
  #15  
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Originally Posted by Patman03SprCrw
i have never had a problem with my oil change guy, oh wait thats right i do it myself
 
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