You're painting with a pretty broad brush there.

I had mine replaced under warranty... $0.

 

I can hear mine knock pretty good while Im going through the drive thru. IM used to Chevys which they all knock till they get warm. Now this truck knocks when it gets warm. Is it normal or not?

 

ya i'd have to say all im hearing is my injectors then, since the sound is coming from above the engine and only heard when the hood is up.. and its like a clicking, ticking sound.

 

But...It's true in my opinion. No one should have to shop around to different dealers for warranty work. It is either covered by the TSB or not. I took the advise offered here about going to different dealerships on another issue over the summer with good results. This is BS. After the third dealer called the first one with the warranty fix, they offered me free oil changes to win me back. What a load of crap. What good is a warranty that is subjective among dealerships? I have been to Longmont Ford twice for this particular cam phaser TSB with the exact same symptoms as is described with a "that is normal". What? So, how can some people get this work done under warranty and some not? Also, why was this guy quickly quoted 1400 bucks for something that most dealers (around here anyway) consider "normal"? It's a scam.

 

Ford doesn't own these dealerships. Every one of them are their own individual business that just so happens to sell the same product.

It is up to each dealership to first decide whether they want to fix it or not under warranty. They don't "have" to fix anything if they don't want to. According to my dealership, there is a giant ball of red tape they have to go through on warranty claims now or they won't be reimbursed by Ford for the cost of the repair. It was put in place to help stop guys from taking advantage of the system by claiming ineligible warranty work (nobody around here would do that after removing an AS or Edge, right? ). In other words, they can't just do the work and hit Ford with the bill expecting payment anymore.

A lot of dealerships work under the premise that they hope to get your future business so they gamble on maybe having to eat a charge or two. If they're not overly concerned about your future business, they are usually a lot less eager to bend over backwards to take care of you. It's a dealership issue, has nothing to to with FoMoCo.

 

Eh, all said it's all bs. In other words they screw everybody because of a few bad apples. That's the American way nowadays, forget the customer, it's the bottom line they're concerned with.

 

You're right. By the very nature of business today it can't be like it used to be. They better be concerned about the bottom line or you may be a satisfied customer but they will soon be out of business. Doesn't do anyone a whole lot of good in that case, does it? If you deal with a dealership that has more than their fair share of bad apples, I'm sure they probably are a lot more reluctant to just jump in feet first on warranty work. I've seen more than enough posts on just this forum telling guys to take everything back to stock to claim warranty work. That tells me there are a whole bunch of bad apples out there.

My current dealership has gone above and beyond for me. The 3 different Ford dealerships I have dealt with in the past have also all done me right. It sounds to me like those of you that think "they screw everybody" need to find yourselves a good dealership. They are still out there.

 

Yeah, I know. My dealership has fixed everything, gone way beyond the call of duty, with exception to the noisy cam phasers. Of course it helps when a good friend works on the truck for me at the dealership, ase mechanic.

 

Check out TSB at following link:
http://www.markwilson.com/mustang_ts...-08ticking.pdf

 

That's a good first post.

 

I think i may have the same problem, but now with some JBA headers on, the noise appears to be even louder then before!

 

I thought this was a piston slap problem?

I have a ticking sound.. Haven't done anything with it yet, wonder if I should.

 

"It is up to each dealership to first decide whether they want to fix it or not under warranty. They don't "have" to fix anything if they don't want to"...I strongly disagree. As a representative of FoMoCo, the dealership has a resposibility to fix things that are covered under the "Factory Warranty". How the heck can a factory warranty be subjective to the dealerships? It's either covered or not, end of story. There is a list of things that are not covered by the factory warranty, so they don't have to cover those things. Granted, there are some people that may abuse or mod causing the failure outside of the "normal operating conditions" set by Ford, but to refuse warranty work on a stock truck that has a TSB directly relating to the problem...BS.

 

Piston slap is a completely different issue.

 

Agreed, but similiar sound?