MARK...I'm not sure what you do for a living, but I have been in the marina service business for about 12 years now. To shed a little light on tech ignoring you, but not defending him, maybe its best ( for the dealership ) that he doent talk to you or any other customers for that matter. I've had techs work for me that I kept in the back ground, doing their job as far away from the customers as possible. Although, very good techs, some guys just aren't good "people...people" ya know? I had a guy that every other word out of his mouth was F' could you imagine if the tech talked to you like that, not even realizing he's doing it...trust me, it happens. Anyway, i'm glad the dealer stepped up and took steps to make you happy. At least they acknowledged the fact that they did something wrong. Alot of places wouldn't.

Oh...one more thing...lowly work truck or $40K FX4, it doesnt matter in my book. They should all be treated the same. Thats how my customers are treated..$50K speed boat or $500K offshore Fishing vessel...same good customer service.


BREW

 

When i was in automotive classes last school year they told us we were being trained to be technicians not mechanics.
Mechanics do a shady job.
Techs do it right (and fix what the mechanic f'ed up)

-Patrick

Edit after reading second page.
Shops have the forman (service writer) that is the one that talks to the customers. i agree with whoever above me, That the service writer/ managers go to college for people skills not tech skills so why would a tech have a reason to talk to you... He doesnt know the right way to talk to you!

 

I like seeing those plastic covers and paper floormats, they tell me the shop cares enough about their customers. The Ford dealership I go to for service leave them on untill the service writer walks you to the vehicle and takes them off himself. One thing I like about their new service dept is that the entire shop is A/C (The new dealership took over an old Super Kmart), I seem to think that makes for a better working enviroment. It might tend to leave that "It ain't mine" attitude at home, especially in 100 degree heat in South Tx. I hope to have a good experience this week when I go for my 2nd oil change.

My old '01 4.2 V6 had a 7 qt capacity.

 

I was seriously crapping my pants when I read the 6qts vs 7qts. I put in 7 on my last oil change. I'm glad he's got the 4.6. I thought I read the book right... :o

 

Thats funny, when I'm looking at a used truck, if it has been serviced at the dealer I aviod it. I want one that the owner had serviced himself! Noone will care for your truck like you (theOwner).