Took my truck in to the dealer today to have the new badges they'd ordered for me put on. After only two months most of the paint had come off of two of them. Anyhow, as I suspected they didn't have the badge for the tailgate, even though they assured me they did. So they told me they'd replace the driver side one and I could come back tomorrow for the other one. After an hour and a half wait I finally get my truck back, and to my surprise, I have numerous new scratches in my clear coat all around my shiney new badge. When I showed it to the service attendant his response was "Well, that sucks." So he offered to have them try to buff it out when I go back tomorrow, or "I guess we could look into painting the whole panel." Really, you think so? To add insult to injury once I got home I could tell where they'd placed the rubber mat over the quarter panel while they were working on it, and right past that I had a nice scratch that went clear through the paint down to the metal, along with excess adhesive all over the hood. Needless to say I am not happy at all. First thing in the morning that General Manager is gonna have a very unpleasant customer to deal with.

I don't really have any reason to post this other than I needed to vent to someone/anyone who'd at least understand where I'm coming from. It seems that Ford, or at least one of its dealerships has decided that Job 1 is to **** off its customers.

 

And this is why I haven't brought my truck in. My badges have been pealing since the first week I got it--3 months ago.

 

Now think if you owned a fairly large business with many customers ; and an irrate customers starts going off with you, do you think you would want to help help or tell them to go **** themselves.

Be kind to the GM he is your friend, dont try and make him your foe.

 

Asinatra, you are absolutely correct. The GM had nothing to do with it, and when all is said and done, will be the one to rectify the situation. With any luck I won't be the first person to have a problem with the service department, and thus will get the situation resolved quickly. It just irritates me that I even have to deal with it. I guess it’s the price we all pay for actually taking an interest in the way our trucks look. I wouldn't care so much if I didn't spend a disproportionate amount of time detailing it.

 

However, they have damaged your vehicle. The GM represents the employees he hires and has working at the dealership. He is responsible for making sure the business is run appropriately. It's part of the job title called boss, thats why they make more money then the minons.

I wouldn't be a jerk to him, but I'd sure like to know what they plan on doing to make it right.

 

Let us know how it go's. If it was my truck I would be pissed as hell. Hope the GM makes it right.

 

Well, took the truck in this morning and seems like the service attendant I spoke with yesterday was just having a bad day or something. Before I even mentioned it he had already written up the work order (no need to speak to the GM) to have the body shop repaint the entire panel, no blending into the exsisting paint. So as of right now I have renewed faith in the dealership. We'll see when I go to pick it up tomorrow if its deserved. Right now I want to give them the benefit of the doubt.

On a side note, why would the service bay technichians be the one's to replace the old badge anyway? Isn't that a bodyshop matter that should have been taken over there in the first place? I'm guessing "minor" issues are handled in the service department?

 

which dealership.....?

 

Makes you wish the dealer would just give you the new parts and let you do the work.

 

when I bought my new 2005 part of the agreement was to paint the rear and front bumpers black and install carpet and put 20" black rims on my ride before I would sign the papers to buy the truck. make a long story short, they ****ed up my ride... the bumbers painted look bad like orange peel. the scratched my door sill and panels getting the seats out and back in to install the carpet... also ****ed up Fosgate Amp in the process... and scratched my new rims putting them on, then there was overspray all over the truck from the bumpbers being painted... all they said was sorry... **** Ted Russell Ford Dealership! The Bastards! I won't let anyone from a Ford dealership touch my ride again...even if the motor blows... I'll pay to take it somewhere else to keep from **** like that happening... so ppl be ware of service departments and body shops at Ford dealerships... they suck

 

Check your e-mail Mansfield...

 

I took a vehicle to get a stereo installed and when I received my car, they had scratched the dash 3 times from 1/2 inch to 2 inch gashes and warped the plastic trying to pry the old stereo with a screwdriver. All they said was sorry we won't charge you for the install or we can sand and paint it over.(why would I let them do MORE crappy work on my vehicle????? )The problem is that NO ONE TAKES CARE OF YOUR THINGS BETTER THAN YOU DO. And you see your truck on a daily basis and know all its slightest defects. door dings and rust spots and paint chips. The other problem is that some of the people they hire aren't trained properly or flat out resent that other more fortunate hard working people have a nice ride and just for spite want to ****-it up. Looks like sometimes some dealers idea of a qualified employee is a high school drop out that can count to five and has at least three teeth. Not to be disrespectful, but that's the whole reason you GO TO THE DEALER so that your stuff doesn't get screwed up and then IT HAPPENS. As it turns out dealers usually send their work out to local shops for customizing, tint,wheels,lifts,stereos because they probably don't have properly trained personnel. Painting your truck and body work depreciates the value of your vehicle and cosmetic as it may be, in the eyes of a dealer taking it in as a trade it doesn't matter, it was painted and not original. Oh. and also I hate when you're having a problem with your vehicle and it seems to stop about a block from the dealer; or when you finally get it to the service guys and after three days of "Diagnosing" they give you the "Cannot duplicate C**p" Oh yeah, Thanks for letting me vent.

 

My badges we're peeling a week after i got the truck... luckly it was just the front right and left sides.. anyway.. either you have a small dealer or the guy that was there was an idiot.. when i went to my dealer the first thing they did was direct me to the body shop... where it was quickly dealt with.. no hasle or anything.. the guy wrote up the claim .. sent it in. and within 3 days they were there.. only took them 30 minutes to install and short of a few fingerprints on them they looked great...

they havent peeled sence.. all i have to say is...

karma will get yea ...

 

Well, went and picked up my truck today and was pleasantly surprised. Paint job they did is awesome and the service department expressed their sincere apologies for the problem. I guess getting it turned around in a little over 24 hours is pretty good. Restored my faith in the dealership.