So last night I picked up my truck from the dealership afterhours (I was in class passed when they would allow me pick the truck up during reg hours). After being in the body shop for a week, I had hoped that all my concerns that were expressed to the body shop manager would have been adressed (seeing that he assured they would have been).

Extreme butyl pad recall correction--R&R R/s of bed, prime and paint--return back to customer (who got a ******* KIA rental for 1 week at ford's expense)

So here are the list of all my new quirks to my less then 1 yr old truck:
1) FX4 sticker on passenger side is about 3 inches too close to the tail light
2) about 22 dirt particles in the paint
3) More defined orange peel then the remainder truck paint
4) Rear Qrtr does not meet the tailgate well, over a 1/4 inch of gap
5) under spray / overspray that the dealer tried to hide with a thick black goo paint---partially on leaf springs, muffler, and shock towers


I have called and left a message with the body shop manager to call me back ASAP! Im not trying to be a pain here, but does anyone else agree that this is not a situation where I was at fault for having this repair done and should have my truck back in the same condition as if a $60K/yr Quality Engineer inspected it before leaving the plant?

Should I also call Ford Customer Care? how do I approach the body shop manager when he calls back?

Take a look at the photos I have in my gallery.....I have more if you need!
https://www.f150online.com/galleries...w.cfm?num=9316

Rob

 

I am certin the Quality Inspector makes more than the $60,000.00 you mentioned. It is very unfortunate but it seems there are a lot of vehicles that get out of the Assembly Plants that should not....

 

That is absolutely ridiculous. Contact Ford Customer Card immediately. The reflection in the paint makes it obvious that care was not taken during the painting process and the overspray kills me!!! I would be pretty pi$$ed if my leaf springs and muffler looked like that.

 

Looks like your dealers body shop sucks and that is where you have a beef. Why was it painted and new stickers put on for the butyl pad recall? I took mine in for it and they removed the pad and put some kind of sealer/paint stuff on it but that's on the inside of the fender. Was your fender replaced? Was it rusted? If so, the dealer needs to make this right. I think this between you and the dealer. Ford issued the recall and ordered the dealer to fiix it. They are the ones who messed it up and have to make it right.

 

wow, ive seen moldy oranges that were smoother than that...

 

You have every right to be mad. That's just plain neglect and poor workmanship. The muffler leaf spring attempt to cover up the overspray is terrible. I can see the orange peel and if it wasn't there to start with it shouldn't be now. The gap, the misaligned sticker......

Don't feel bad, that would tick me off too.

 

From what i can tell the bed was never removed (it suppose to be in this process) With the bed off, they should of painted the new panel.

This is an expensive repair to be made, roughly $1.5k - $2k depending on the body shop. It requires the bed to be removed, the RH exterior panel to be removed, new peice put back on, panted, box put back on. That job looks like it costed $500, but now its going to cost the dealer more because it wasnt done right the first time. Take as many pictures as you can and document them in a portfolio w/ all service documentation for this job is my best advise.

 

dealers will never pay a body shop full price to fix something, so often, the body shop will half *** the work, i know that in our body shop, we only do what the dealership is paying us to do.

 

That's some shoddy stuff right there... Sorry to see you fell victim to that crap. I can't believe they would tell you it was good to go come get it. You
think someone would have told them too redo the job, then fire the losers doing the shoddy excuse for body work, then fire the loser ( you can't see it from my house ) painter too ..... bum deal indeed..
so many worthless scrubs .. so little time ... very few people out there take pride in their work anymore ....

 

Wow, that orange peel looks like crap!! It is possible that the could peel the sticker off and wetsand/buff the panel and it should look good. Our mobile paint guys at work do the painting outside and it sometimes has trash in it and/or looks orange peely. If so, they keep the car a few days and then wetsand/buff it and it removes all of the trash in the paint and makes it smooth again. If they do that and put a new sticker on CORRECTLY it should look awesome BUT that overspray is garbage. They should have covered that up with masking material.

 

Yup. That is what I was thinking too. Problem is, take a closer look at the spacing issues of the qtr panel to the tail light assembly...or the tailgate sticking past where the qtr panel meets?

 

what exactly is the Butyl Pad ?

 

search butyl pad and you will find all sorts of goodies! It is approx 18" by 18" and is located behind teh show surface of the passenger bedside. I believe it was used to eliminate vibrations, noise and whatnot...Im by far no professional on what it does, just know I had one that was rusting right through the bed....GREAT, im happy now with my Ford Truck--built tough----->we will see if they are willing to stand up to being Tough.

 

my pad was rusting to the point of showing on the otherside...

 

Oh I forgot about the spacing.....seems like it wasn't lined up right, it probably has adjustable mounting points and they definitelly need to get that fixed also.

The butyl pad is a pad that was put in the right rear quarter of the fender (for what reason no one knows) and there was a recall issued because of it holding moisture and rusting the inside of the bed out and bubbling the paint on the bed on some trucks.