Dont worry, It doesnt cover the NITTO T/G's

BREW

 

even though this is off topic and concerning something else other than the original poster of this topic, i figured it would be good to find out since you all are a knowledgeable bunch. (plus this topic is dealing with warranty issues.)

I have had my truck for 15K miles now and 1) it seems like my brake rotors are warped because when I will be slowing down on the highway the steering wheel will begin to shake and vibrate. 2) my tires are excessively worn down. and 3) there is a squeak whenever I hit a bump or pothole in the road at high speeds that sounds like it is coming from the front left tire.

Will all of these issues be covered under my warranty? Mind you that I have had prior problems with the dealership we bought the truck from concerning warped rotors and check engine light problems, so this time I will be trying another ford dealership.

Plus the reason I am asking here is because the fact that the dealership may do a whole bunch of balogna to the truck in which they will make me pay for when it can easily be fixed by myself. (similar to what happened to the original poster)

help and answers are greatly appreciated. thanks.

-Spiro

 

Well, here it is... I talked to the dealer's service manager this morning. He was very sorry I was unhappy, and very sorry for this, that, ect ect.

Bottom line, they did put the tire on worn, and should have priced a tire to me. He couldn't believe me when I said they did not price a tire to me. I then asked "why would they price me a tire? It's under warranty." To which he replied "Yes it is, and if you have service records that show you rotated the tires every 6,000 miles and had an alignment done every 15,000 miles, we'll be happy to put a new tire on there for you."

Nailed. I rotated the tires myself at 10,000 and 21,000 miles. That's more often than I rotate the tires on our Jeep- which is all wheel drive. Never any issues with it, and the tires lasted 76,000 miles and 71,000 miles.

I also didn't do the 15,000 alignment because they were going to take 4-5 hours for an oil change on my first complimentary service at 5,000 miles, and I went to Valvoline instead. I can't imagine how long it would take them to do an alignment if it takes 4 or 5 hours to get an oil change.

So, bottom line, no loaner, and they expect you to have the truck sitting on their service lot more than they expect you to be able to drive it.
I reminded him of the hassles of servicing according to Ford's requirements vs. no loaner policy... his response was that Ford was in the car selling business, not the car rental business... I didn't tell him what I was thinking, which was if Ford would build 'em right and the dealership would build a service department that could handle more than 3 cars at a time, you'd not HAVE to be in the car rental business.

I told him that I was simply retreating in defeat... I'm angry and disappointed, and I will cover all costs for repairs from this day forward, as Ford's warranty doesn't mean anything to us anymore.

Total and utter waste of time, arguing with anyone with a contract in his hand. Had I known it would end like this, I'da kept my last Ford truck. It was paid for, and I KNEW whatever went wrong was my responsibility to fix.

So, while I still love the truck itself, it is a bitter affection. We're about even in it right now on payoff, I may sell her and buy an older truck. At least I can work on them.
Thanks all for the tips, and I wish you all better luck than I had.
C1

 

I don't know how far you are from Tupelo, Ms. but if they treated you like they did me when I broke down there in June, it would be worth the ride to that dealership. I hate it that you're having to go throught this, but number one; I wouldn't back down and number two: I'd escalate it until I got satisfaction or jail.

 

You need to find another dealer. Many dealers will not give a loaner without extended warranty, but the rest of the issues are purely your dealer. Telling you that a K&N is required to solve a driveability issue is just plain bull and putting a worn out tire back on the truck is just plain wrong and opened them up to a huge liability. Worse case, they should have called you to see if you wanted the spare put on or buy a new tire.

Complain to Ford and hope you get a customer satisfaction survey in the mail.

 

Inline- actually, they just recommended a new air filter, presumably an old paper disposable filter. I told them I refused to pay 70 dollars for a 10,000 mile air filter when I can buy a 150,000 mile air filter (if ya take care of it) for less money. They wanted to slap a fram or something in it, I chose the K&N and bought it on my own.
As for the tire... yep.
C1

 

K&N filter for F-150... $32 @ wallyworld

 

I don't know where you are however here are some simple plain facts. I am a Service Manager for a large chain of National Automotive Stores. THE DEALERSHIP BROKE THE LAW, if they did not tell you about the worn tire and put it back on your truck. The B.A.R. will be very interested in your case if you write them a letter and send a copy of the RA. They will investigate and levy a very hefty fine on the dealership if they did wrong. They cannot release any vehicle back to a customer that is unroadworthy. All tires must meet legal 3/32 minimum. I would go back to this dealer, have a quite conversation with the service manager and general manager (non confrontational) and ask for you items to be fixed. They will bend!!!! NO DEALERSHIP WANTS THE B.A.R. sniffing around their records. They could have killed you and other road users as well, and they know it. I would also check the torque on your lug nuts, you will find they are probably over torqued which will cause them to snap, and need I say it "Wheel off". This dealer seems to have very "Lax" safety pratices.

Hope this helps.

 

Hey!!! I was going to say that, Very good avdice, they should have never let you go with out at least signing a release. This is a dealer I would never buy from..