Well i am a pretty understanding guy, especially when it comes to vehicles. I have bought my last 5 new Ford vehicles from the same dealership, and untill today i have had a pretty good relationship with them.

I dont like wasting time or money, so after the second failed vibe fix this month i figured i would do some advance research here on these forums and come up with possible fixes for the dealer to address so that i wouldnt have to return again.

What drove me to the breaking point was that i brought my truck back in for the 5th time for the stalling problem, and the 3rd time in the last month for the steering wheel vibe at 70 mph.

I picked it up Monday afternoon after the replaced some rear end parts and was told they gave up on the stalling problem. Needless to say they never bothered with my suggested fixes. I also wasnt to happy about the response for the stalling issue.

Today when i phoned in to complain about the vibe still occuring they pushed me over the edge. The service manager told me that eveything i read on the internet is B.S.

I blew up, i layed into to him something fierce, and im sure he never saw it coming, but after all the problems with my truck, he pushed the wrong button. I am currently waiting for the owner to contact me to resolve this problem if they can.

I have been back to the dealership close to around 50 times for various problems, and when i have to keep going back to get the same thing repaired over and over again it drives me nuts. Time is money, and the more time my vehicle and myself are at the dealership, less money i am making.

I am seriously considering taking legal action now, as up in Canada we dont have a lemon law, because if we did, Ford would have taken my truck back within the first month of ownership due to defective factory paint.

Im sorry to vent here, but enough is enough.

Later Trev

 

Well that sucks. Sorry you have to deal with all that crap. Let it out man.

By the way thanks for the lights in the grill idea

https://www.f150online.com/forums/li....cfm?gnum=6007

 

And I'm mad at my dealer for three trips in nine months, all caused by their stupidity.

Ouch, No lemon law? Any other way to get satisfaction?
Good luck and kick em once for me.
Chris

 

two words Krazy

WaterLoo Ford

and if i had to guess who u are talking about would be, Dennys, Koch, Team but i maybe wrong.

Mac.

 

I hate it when people dismiss things as BS that they don't understand. The quality of knowledge on the board is by far the highest I've seen in anything regarding to vehicles.

When I took my truck in because my truck was shuddering when I took off from a dead stop and told them that they need to replace the clutch packs and lubricate the slip yolk, the guy at the dealership said "why do you think it's that? If you know what the problem is why are you bringing it to us to fix it?" I told him that the clutch pack problem is very common on new F150's with limited slip and that just to do what I say or I'm taking it to another dealer. He grumbled, but eventually did it.

When I came in that night, I actually was talking to the mechanic who fixed my truck and he told me that my diagnosis of the problem was exactly right, and he did what I said and the problem was fine.

Just goes to show you... We probably know our trucks better than Ford. (Or at least the dealership)

 

I have noticed that when you find a good service manager, it means much more than the dealership, since most of them are working for you. My recent manager said that they have even started reviewing the sites for some guidance on minor occasions. If you go in with a TSB, they seldom question you. I have a Mazda 6 also, and same thing goes for that 'division' of Ford.

 

Thanks, but actually Myst is the first one here todo that mod, My friends at the truck store were trying to get me todo it for a year before i saw Myst's truck and liked the way it looked so i finally gave in!



Mac, my very first new vehicle i ever bought was purchased of the showroom floor at your dealership, funny thing was it was a standard shift vehicle, and till i purchased it i had never driven a standard. I learned how on my way home!

You are definately bang on about Team/Kentwood Ford, but actually i am referring to City Ford.
The problem i have changing dealers is getting a courtesy vehicle.
Hell im there so often, everybody knows my name, and joke about being put on the payroll.
I will definately be coming by to pay you a visit now for sure now, as i am tired of bringing my truck in for the steering wheel vibe, at least the stalling problem only happens every other month, not everyday like the vibe!

The sad thing is i actually get along with pretty much everyone else that works there, just this 1 dumba$$ screws things up for everyone. Like i said before im finally getting annoyed with the amount of trips i am having to make to get things done right the first time, not the 5th or 6th time.
I dont mind the little things that can & do go wrong as that is allmost expected, but at the very least dont discount what i have to say after you tried 3 times to get it fixed right.
Thanks everyone,
Trev

 

Trev, maybe the owner will set it right. I had similar problems with my dealership when I first purchased my F-150 back in Feb 04 (thank god I haven't had to take mine back 50 times!). After getting the runaround from the Service department and no satisfaction from the service manager, I sent an email directly to the owner. Needless to say, I got a call that day from the owner apologizing for the delay in repairing my vehicle. He hopped on the horn and the service department had my truck repaired and ready to pick up that evening.

I've also learned that some service managers are better than others. I refuse to see one specific mgr anymore because of the lack of details and no common courtesy to call me when my truck is ready. When my dealership called me to ask how the service was, I told them I will never take my truck back to him again. They suggested another service manager with a better track record and so far I've been satisified with the service from him. I'm not sure if they reprimanded the other mgr but I'm satisifed for now.

Good luck in getting your truck fixed. Hopefully you can explain things to the owner and he will straighten things out. If not, then I would look for another dealership.

 

I understand Krazy i have been in that situation with customers, not for repeat repairs on my part but when a customer has had issues that either can't be reporduced when they bring it in, or come from another dealer fed up with their service. but as far as our dealership, if there is a problem and we can verfiy/reproduce it then i know we will do whatever it takes to fix it. and what we try to do is keep units with continuous problems and get them fix.

just need to take every situation one at a time.

if you do decide to give our store a shot at your buissness, i really hope we can give u the best service you have ever had.


On the subject of people coming into dealerships with internet info can be a bit frustrating for techs, shopformans, service advisos, and service managers. and the reason is for every one person who brings in real factual info there is like 5 that read part on thing and have mixed it up with other info and they don't really know what they are talking about. but in this situation i think the manager was a little to quick to dismiss the info being given.

Mac.

 

What pissed me off was the fact that they have had it so many times for the same problems. I spent my time researching the info here and printing out copies of "fords TSB's" that were relevant to my problems. This was the very first time i had brought in my internet info. Considering how much of my time they have wasted in the previous repair attempts i would expect a little more respect when i show up with what i figured would solve my problems, and theirs. Hell they have changed so many things allready, its not like i can do any worse in my attempts to help them out. After all im sure there are more members here, than anyone dealer has customers and any help is better than the status quo.

I understand where the dealer's point of view towards customers bringing in their own suggested repairs, but i think that after this many trips in for the same repairs, i am at the very least due some slack for trying to help them finally fix my truck. There is no way anyone their should be telling me that the internet is BS. I asked the other service manager if ford's TSB's are BS as that is what i brought in as my suggested repairs. He basically agreed with the other person that the internet is BS, allthough he did admit that he has done the same thing himself in the past to try and solve problems, and that he wasnt aware of this site.

I am still waiting for the owner to call me back and resolve this to my satisfaction but he is out of town till monday so i will have the weekend to stew over it.
Later Trev

 

Well i havent recieved a call from the owner so I have sent a Letter to Ford Canada explaining my problems and will wait for their response. Hopefully they will get involved and make things right.
Later Trev

 

lucky for me my dealer is very aware of this site and even told me that we know about problems/TSBs etc before his service department does. He even posts here once in a while under the user name "Dubs"

Too bad my dealer is in Ontario Trev. I'm sure he'd help you out.

 

I'm not sure if they ever fixed your stalling issue but I had what they told me was an impossible stall and they fixed it. It happened to be the Throttle Position Sensor. I would be driving and go to slow down to make a corner and turn the wheel and it would die.

Took them forever to fix it but it's been solid for the last 2 -3 months. Good luck man.