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I can't speak for every one of our customers, but I don't believe we have complaints about the programmer or tunes (rarely we do, but they're addressed as the issue comes to our attention).
The only complaint, really, is the wait for custom tunes, but that's based entirely on the sheer number of orders we receive, and aside from a few odd circumstances (usually with military customers being deployed), customers are handled in the order in which we receive their orders.
Regarding Justin... he programs the X3 from SCT (as do we, FWIW), and I've only heard good things about his tuning. Last I heard, his wait is just over a week for custom tunes. If our wait is too long, I don't think you'd be disappointed with VMP!
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