Quote:
Originally Posted by jrfonte
you would think that with all of the business these companies do on tuning these trucks that they would have the files saved in a computer for different setups and just be able to attach them to an email and send them right out in no time. waiting since march and April is just ridiculous especially if you have already paid for them. i wouldn't have waited for more than a week after purchase before calling and complaining about it then demanding a refund. thats just stupid to have to wait 2 or 3 months. kinda like buying anything else when you pay for it you want to receive it in a decent amount of time.
but jmo and .02.
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I can only speak for us. Every customer that comes to us gets his own custom tunes, as Bill looks at about 100 different parameters for each truck. Mods, of course, act differently on their own as well as when interacting with other modifications and should be tuned for accordingly. Again, I can only speak for us, but I can tell you that our wait time is not based upon the fact that each customer takes a few hours to tune -- it's based entirely on the sheer quantity of orders that come into our office.
When speaking to new customers, I do give them an estimated time for custom tunes; I also tell them that if the wait is too long, they might be happier with VMP. As far as I know, nobody has taken our suggestion, but I do let them know that we've only heard good things about Justin's tuning and that it's an option for them. Our customers have been willing to wait for Bill's tunes, but I can certainly understand if the wait is too long for some.