I had a problem with the bed caps cracking on my factory liner, called a local Ford dealer and explained the problem to him. He puts me on hold, to check for the part, comes back and says that he has the part in stock. I than ask "How much?" Just stop by and I'll give them to you. I asked, them? He stats that they come in packs of two with the hardware, and that that I can just come by and pick them up. Wow! I know the part doesn't cost much, but its the idea behind the way I think customer service should be.

 

I got mine free too, but they asked for proof of purchase.