First off, I want to thank all that helped me out through this tough time. Mike T. at Superchip was great, and will reinstall the chip as soon as i can clean the contacts.
My advise to all is at least carry some vice grips with you if the same thing happen to you. so you can get the battery cables off. Never trust a service writer, sorry I know there are good ones.
Know one told me that it was being towed to the Ford dealer I signed no papers to authorize work be be done, holiday weekend. I did know about the need to get that chip out of the truck. But this is Calif. home of the ripped off. I after finding out the towing service moved the the truck to the dealer. I called the service manager and told them of the chip and not to do anything. they listened to nothing I said. To cut to the finish I went to the dealer and did the 2min. job and they were left scraching there heads. No one had even touched the chip,or did anything I said.
This all started with what we thought was the second key we had made from the dealer. $20. a little low, maybe a bad key chip. Thats how it ended up at the Ford dealer via Towing service. Never for a min. did I think it was the superchip.
Thanks again for the help, and I love the chip and will continue to support it's use. Alway carry some tools even it it a new truck.

 

I am glad that this worked out, but at the same time I am angered by the total lack of professionalism being displayed in (some) Ford Service Departments.

I had a Lightning go in for spitting out a spark plug and breaking a coil pack. When I got the truck back (after the Shop Foreman and my Service Advisor had test driven it) they handed me back my keys and smiled and then proceeded to tell me that my truck ran good, but wouldn't make any boost because they suspect that the aftermarket boost gage I was using in conjunction with the factory gage was incorrectly installed and could have damaged the supercharger assembly. I took my keys and told the Advisor and the Shop Foreman that they were both full of ***** and that I was insulted that they thought I'd buy that crock. I went home and found that the Technician had incorrectly routed the vacuum lines and that the one that goes to the Boost Actuation Solinoid was plugged off. I plugged it back in and the truck ran fine. I feel bad that there are some people out there who don't know much about cars and unethical bastards like these PREY on their ignorance.

When it comes to some things (like computers and such) we are kind of at their mercy. The least they could do is treat the uncommon or complex problems with attention and genuine care. But I guess (after hearing stories like these) that this request is a little too much to ask for. It's not all Ford - 90% of the rip-offs are dealer-born and Ford just takes the brunt.


Sorry to ramble-


---WrongdayJ

 

Hi scuzebutt1,

Thanks for your post!

When we talked over the phone I understood from what you said that your dealer was not being completley cooperative with you, but WOW, I had no idea they went that far with no authorization from you whatsoever, OUCH!

I have to admit I'm curious, does this mean that when you went down to the dealership that you removed the Superchip and the vehicle started right up? (which is what we advised you to do when we talked over the phone, because usually it's just a simple connection-related issue)

If so, you sure made a fool out of those people, and you certainly have some grounds for action there, or so it seems to me!

Please feel free to give us a call back to let us know exactly what happened when you get the chance, I know you're busy.

Wishing you all the best,

 

Hi WrongdayJ,

Hmm, yet another example of service department skill & professionalism, eh?

Sorry to hear that happens to you.

It's a double shame, especially for all the hard-working honest well-trained technicians & Service Managers who represent the majority of Ford dealerships, but who still must endure the inherent distrust from the public as a result of the actions of a few.

We still love our Fords and Ford Motor Company, will continue to buy them, modify them, and enjoy them as we always have.

Good luck & thanks for your post!