Help with another Gryphon Error

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Old Jun 15, 2008 | 11:54 AM
  #1  
thenewbreed's Avatar
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From: SE TX
Help with another Gryphon Error

Hey guys. They sent me my new calibration becasue the originals were done under the wrong HEX code. Now I am getting another issue. When I open the software everything connects fine via usb, but when I click on target functions it starts the download but then I get an error message.

"Unable to locate a Target Instruction file. Process failed

Update failed. Please contact your vendor for assistance."

I emailed them but have not heard anything yet. Anyone run into this?
 
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Old Jun 15, 2008 | 02:07 PM
  #2  
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From: Burleson, Texas
Call Bill.
 
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Old Jun 15, 2008 | 05:55 PM
  #3  
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yea I have. no answer.
 
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Old Jun 15, 2008 | 06:03 PM
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To All of Our Customers,

Due to an overwhelming backlog of custom calibration orders, we are closing Power Hungry Performance from June 9 - June 22. This may seem drastic, but some of our customers are still waiting on custom tunes from mid-April, and we don't think it's fair to ask them to continue to be patient. We have been very blessed to receive several new orders each week, and by closing, we can ensure that we can get caught up, and all of our customers will receive the same outstanding customer service that we think they deserve.

If you have a pending order, it will be processed as usual. If you have sent your Evo to be upgraded, fear not! It will be processed as usual, too. We will still accept orders from customers who would rather not wait, and we will still accept Evos to be upgraded during this time (I can take care of both while Bill works on the backlog of calibrations). If you have any emergency driveability issues, we will, of course, do what we can to help get you back on the road as soon as possible. If you have called and left a message in the past few days, I will return your phone call on Monday, June 9.

Also, if you have sent us an e-mail but have not received a reply, please be aware that our ISP has been suffering sporadic equipment issues over the past week, resulting in frequent and long outages. Because we have our own e-mail server, e-mails that are sent to us during a blackout period are simply lost in cyberspace. Some e-mail handlers will send a bounce back if your message was not able to be delivered, but ours does not (we have recently discovered!) We have spent countless hours on the phone with our internet provider this week trying to get the matter resolved.

During those two weeks, Bill WILL NOT be taking any phone calls so that he can concentrate on tuning. I will be available for emergency phone calls, and I can always be reached by e-mail. If anyone has a question or an issue, I'll be happy to do what I can!

Each day, I'll update our website with a new invoice number to let you know which invoices have been completed so that you can check where you are in the queue. During this time, I'll be continuing to work on our new website, which will be up and running by June 23!

We thank you all for being so incredibly patient. We had no idea that our small business would grow so quickly!

Blessings,

Bill and Corey Cohron



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Old Jun 16, 2008 | 08:47 AM
  #5  
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From: Beautiful Winder, GA
Originally Posted by thenewbreed
Hey guys. They sent me my new calibration becasue the originals were done under the wrong HEX code. Now I am getting another issue. When I open the software everything connects fine via usb, but when I click on target functions it starts the download but then I get an error message.

"Unable to locate a Target Instruction file. Process failed

Update failed. Please contact your vendor for assistance."

I emailed them but have not heard anything yet. Anyone run into this?
Aaron,

E-mailed you a bit ago, and Bill will be calling you this morning to get the issue corrected.
 
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Old Jun 18, 2008 | 02:00 PM
  #6  
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From: SE TX
Ive been going back and forth with Bill, he is working diligently on this for me. There seems to be a problem with the truck not liking the tune for the throttle. But im sure Bill will figure it out.
 
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