So i got the edge about 3 weeks ago and was compleatly impressed. But then i couldn't get it to turn on every time the key was turned on. So i tried to contact them. And like many otehr people on here it took me a long time to get a hold of them. IN the end i just put them on speaker phone while i drove around for 45 min doing stuff i had to do.

But i have to give them this. When i did get a hold of them they were nothing but helpful and i sent them my edge back and i got it back within 5 days. Thats amazing. And its the same pod. not some referbished one they just gave me its the one i bouaght.

So all in all i think that i was impressed by the service after i got a hold of them. They did offer me this advice. Dont call o na monday as its really busy.

Now im painting my pod to fit my daxh and its off to the install for the second time.

 

Customer service (is there any?). The first time that I tried to program the truck the screen froze on “Turn key on – Do not start the engine”. It was stuck there for 30 minutes so I called the support line and no one answered for 20 minutes, finally I gave up and reset the unit by pulling the cable and reconnecting it. Everything worked fine after that but it was a tense moment not knowing if something went south during the erase or write process.

I guess I don't have your patience.

 

Untell i sent myine in mine would freeze on a daily basis. Every time i got in the truck. I installed it again this morning and so far its been great. Like i said. I didn't like the wait at all for them. But once you get them there great.

 

I called support for a defective cable(the connector locking tab broke).
Tried to sell me a new cable for $50.00. Thanks,but no thanks.

 

When i sent me edge in i asked them if they could replace t he conecter o nthe back of the edge. I told them i would pay for it but they did it for free.