I want to thank Mike Troyer for all his help.Installed my chip and got the no start.Called Mike to find out about sending it to superchips.It was after hours forgot about time zones.He saw I called and after hours called to see what I wanted .found out I had the no jumpers connected.faxed me the diagrams from super chips after waiting patiently for me to set up my fax on my computer.got the diagrams called super chip techs to make sure I had the right places to fix and had a vcr repair shop do it for 10.00 very easy fix if you run across this problem.WOW driveability around town is really improved very light throttle to get up to speed, now i have to watch get up to 50mph in a hurry.on the highway cruises at 80 easily with a lot of power for passing will hit 100 no problem but I won't go there.Mikes the Man thanks again.

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------------------------- 99 SILVER XLT/REG.CAB/4.2/5SPD/3.55/K&N AIRBOX MOD/Rhino muffler/Westin black nerfs and now SuperChiped

 

I agree. The product (Superchip) in this case is a good one. But there are multiple channels where we good get our chips. And we could probably buy other chips (not as good, but still improvements.)

But we are unlikely to find someone as knowledgeable and as willing to help as Mike T.

I know that I was a little uneasy after reading about some of the no-starts and knowing what you have to do to install the chip. After all these are our trucks and in many cases – brand new trucks. But my anxiety was reduced a lot knowing that I could call Mike for help if need be. Plus, he responds to our emails and on the message boards.

I just wanted to chime in because good customer service is absent all too often these days and when I come across it, like we have with Mike T, I want to let others know.

Later,


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Don in Nashville
'99 F-250 SuperDuty SuperCab w/ 8' box, Woodland Green, V10, auto, 4WD ORP,
Towing Pkg. & Mirrors
Additions: Superchip (just installed), Chrome Nerf Bars, LINE-X bedliner, Ventvisor Window deflectors, Bugflector II
Coming Additions: Toolbox, K&N filter, ...

 

Thanks for reminding me that the website (including this message board) is a great vehicle for us to talk and learn about our "babies."

Thanks, Steve, for all your work on the site.

Later,
Don in Nashville

 

Thanks guys, for your support.

We realize that these are your "babies", and that these are *very* expensive new trucks, under warranty. Which is why we operate the way we do, very openly, and willing to help in any way we can.

We provide extremely competitive pricing to our F150online members with our exclusive F150online discount, and we try to provide the best possible customer service. So if you need to reach someone in the evening, or over the weekend, we encourage you to call.

We own and drive these late-model expensive FoMoCo vehicles too, and we immediately put a Superchip in every single one of them. We have the exact same concerns as you owners do, so all this goes into how we do business.

We are very lucky to have this unique place that our Webmaster, Steve Eppinger, has been kind enough to provide us with. Steve doesn't make a dime running this site, I'm sure he'd be happy to be able to just break even! He's given us the single best resource on the Internet today to find information about these vehicles, and we are thrilled to be able to participate on this site.

So we will always provide the lowest prices to F150online members, and we will continue to support this web site.

Enjoy your Superchips,

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Mike Troyer
Performance Products, Inc.
National Distributor of Superchips
(540) 862-9515
Email: mtroyer@compuserve.com