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2018 Transmission Problems Round 2!


Old 03-08-2018, 09:48 PM
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Join Date: Sep 2012
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2018 Transmission Problems Round 2!

Okay so many of us have had issues with the 10 speed transmission. The issues vary in severity from odd shifts,clunks,whines to destruction. My transmission had very distinct clunking and horrible driving characteristics from right at 500 miles or so. The shifting in traffic was akin to driving a stick and dumping the clutch. The downshifts at times were hard enough to get the bed to bounce and the wheels to lockup. This was especially scary when the truck would do it on ice covered roads and I would skid momentarily.

Things actually improved with the truck and the transmission behavior was normal from 3,000 miles to about 14,000 miles. Then it suddenly returned with a vengeance. The dealership identified a defective valve body and was advised by Ford hotline to replace valve body and road test. I received the truck back and things were improved but an odd downshift thid into third gear was now present. With the downshift thud was also a new clunk into third gear upon coasting in traffic down a slight grade. This clunk was more of a delay upshifting out of second on its on which resulted in unexpected acceleration because you could definitely feel it went to a neutral state between second and third during coasting.

I had planned to make an appointment to get these new issues checked out. However yesterday afternoon on my way home in traffic the truck had a distinct issue shifting from a dead stop. Once going it would rapidly start shifting from fifth to 3rd with the throttle remaining unchanged. I tried to maneuver 4 lanes over to the shoulder and within a half mile the transmission temp was past 275 degrees and the wrench icon was on. Also displayed "See Manual" on the dash. I idled the truck and brought the fluid temp down to 196 in about 8 mins.

I limped the truck to the dealership and within 300 feet of the dealership the fluid went up past 260 degrees I again tried to make it to the shoulder. This time as I looked back I couldn't see the vehicles behind me. There was so much smoke I knew at that point the front seal had let loose and I couldn't do anything but get to the shoulder and coast to the dealership.

To have this many issues with a new truck is unacceptable. I have not been able to get ahold of Ford customer service because there is a constant wait time when calling. I also notice the Ford customer service representatives are no longer active on this site anyone know a good way to get a hold of a real person? I want to know if anyone else has had issues similar and what routes you were able to take that gave you a good outcome? I know of at least two guys that had full transmission replacements but no follow up from them after repairs.
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Old 03-09-2018, 06:33 AM
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Join Date: Dec 2017
Posts: 71
What did the dealers service department say on the last visit? Does your truck qualify as Lemon?
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Old 03-09-2018, 02:36 PM
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Join Date: Sep 2002
Location: Cabot, AR
Posts: 2,129
If it got that hot and let all the smoke out I would be really surprised if they even tried to repair that trans. It should not be very hard to get it completely replaced at this point.
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Old 03-09-2018, 04:02 PM
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Join Date: Sep 2012
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Well the dealership isn't being very helpful. I told them I want this escalated to a regional rep and I want a case number. They told me to do it myself and they won't facilitate that on my behalf. I am now beyond frustrated with the dealership and the lack of ability to get a hold of ford corporate.
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Old 03-09-2018, 09:40 PM
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Location: Vernon, NY
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Why not try a different dealer?
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Old 03-10-2018, 07:43 PM
Join Date: Feb 2010
Posts: 24
Disappointing for sure. Hope this works out for you. I think you will have to have to bite the bullet and wait on hold until Ford answers your call. You don’t seem to be getting much assistance from the selling dealer, I would certainly terminate my future business dealings with them. Not cool at all.
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Old 03-14-2018, 12:51 AM
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Okay here is an update. I contacted Ford and finally got to talk to a real person! The rep took all my information down and generated a case number for me. A regional representative contacted me and contacted the dealship on my behalf. I really must say Ford really stepped up on this and offered to put me in a rental truck and gave me an extended powertrain ESP to cover future issues. I must say this really was awesome on their part. The transmission is still awaiting diagnosis which should be by Friday. I will update again with the route they take for repair.
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Old 03-17-2018, 01:04 AM
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Join Date: Mar 2003
Location: So. Texas
Posts: 1,923
I can only hope that Ford takes care of you on this but I have my doubts. The Ford 10 speed and the troubled GM 10 speed autos were developed in concert and both are having major issues. Doesn't take much research on Google to find a slug of unhappy GM owners with the same problems and some having repeated short transmission life issues. Seems that Ford has fared a little better but not many are happy with their transmissions.
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