being that his truck is an 05 i bet it has the PZT-2s. and now has 2 PZT-1s in it. wanst the change to the PZT-1s in 06?

 

I don't have it in front of me, but I believe the printout that I received when I got the truck back indicates they put (2) PZT1 plugs in it.

 

No, I don't realize how rediculous I sound. I haven't changed the plugs in these things. I hear it's a pita but that's just what I've heard. Regardless of how hard it is, factory trained techs at a dealership should be able to do it. I'm sure that Ford has the process streamlined and documented so that it can be done as quickly and easily as possible. And if the tech wants to complain and cry about having to change spark plugs, screw him. Let him find a job where he doesn't have to do things he doesn't like. Good luck with that job search. That's what he was hired to do and why shop rates are around $85/hour last time I checked. It's a little thing called customer service. I'm not saying that anybody deserves free maintenance but if the customer wants all 8 plugs changed, cut him deal. Give him a break on parts and labor. It's not like they'd be losing money. Only making less profit.

 

Shops pay rent on lifts, pay to insure all vehicles in their care, pay the tech and for the supplies he will use during a job. They would be losing money because the customer would not pay and Ford will only pay for the 2 that required replacement under warranty.

 

I'm not saying do it all for free. Just cut the customer a break. Which is worse? Breaking even on a job and having a happy repeat customer or making your normal profit and losing a customer? Ford and it's dealerships do not operate as charities. They make money way above and beyond what they pay out in rent, insurance, supplies, etc. I don't think that I need to explain to you how it all works. All I'm saying is that there is room to cut the customer a break occasionally to keep them happy. You give the guy an option to pay out his pocket at a discounted rate for 6 additional plugs or only have the 2 replaced that are covered by warranty. Then when he chooses to only get the 2 free under warranty, he's got no reason to complain. You look good for trying to help out and the decision was the customers, not you or Ford saying "YOU CAN'T DO THAT"

 

I think if the 5.4 spark plug change wasnt so risky and time consuming that offer might be more reasonable. Truth is if I was a mechanic I would avoid changing plugs on the 5.4 if at all possible.

 

I agree, the dealer could make some points by cutting the cost of the remaining 6 plugs. However, they should not do it at the expense of the tech. He should get his full rate. I think your speaking of free labor was what got Quintin. He is a tech and he does not want to do it for free. When I had my plugs changed, my dealer gave me a price of $10 each on my plugs, as I had some other things done at the same time. Plus they gave me a 10% discount on the whole ticket. That is the kind of thing the dealer should be doing. Never thought I would pay $10 each for plugs and think I got a deal!

 

that is exactly what I was talking about. Of course the tech should still get paid. I don't work for free so why would I expect anybody else to.

Quintin, I'm sorry if you misunderstood.

 

I haven't read EVERY SINGLE reply in this thread...

But the exact same happened to me last year. 2 of my injectors were leaking, so they replaced them along with both spark plugs. My truck came stock with the PZT-2's, but they replaced the two fouled plugs with the updated version PZT-1. So my truck left the dealership with six PZT-2's and two PZT-1's.

Shortly thereafter, I replaced the remaining plugs with the PZT-1's (with my own money, of course).

 

i hate to tell you but most shops are around $130 per hour.second,who cares if the other plugs were checked.if the other cylinders dont have any concerns and the truck runs right then its done.the 2 plugs were only changed because the were fouled out due to the concerns on those 2 cylinders.if the tech did the repair and the truck runs fine then there is no concern to check anything else on the vehicle.the trucks runs good and the codes are gone.their job is done.why do extra work for nothing?that would be the really retarded.your vehicle isnt the only vehicle that needs to be worked on.

 

I guess it all depends on how finicky/pickey you are... If I get a tire blow-out due to manufacturer defect, do I want them to replace that 1 tire with the new version of that tire (maybe different tread pattern, etc)? Well I KNOW that's how it would work, but yeah it would bug me a little. I like consistency. I don't want 3 tires with one certain tread pattern, and the other tire with a different tread pattern. Knowing how I am, I'd probably fork out the extra money to have all the tires the same.

Same thing with the plugs in my truck. They came up with a revised heat range spark plug for our truck. For them to install 2 of the now-proper plugs, and leave the other 6 "outdated" plugs in, bugs me.

At least for me, I'm not really saying that Ford should replace all of them. I'm just saying that for ME and MY level of OCD, I want everything the same.

 

I'm gonna agree with bamorris on this. For me to look for 6 free plugs is ridiculous. I asked the tech how much it would be for the other six and said it would total $360 for the cost of the plugs plus 3 hours labor. I almost choked on my lunch. At that point, I told him to forget it.

 

That is about the going rate for all 8. I paid $350 less a 10% discount. YOu want to pay them enough that they take their time and follow the TSB. They should not rush it.