Ford bought back my last two F-150s do to the lemon law. I had absolutely no problem getting them to do it. They offered my money back or a new truck and both times I chose a new truck, I’m in a 2008 now look in my gallery! It’s a shame we have to go through all this but with my experience if you follow the lemon law rules (look up BBB online, you don’t need a lawyer) you will have no problem getting your money back or a new truck.

https://www.f150online.com/galleries....cfm?gnum=7752

 

Yeah, I've already sent them a certified letter and everything. I was assigned a Ford representative if I had any more problems since the last repair. Well this Ford rep refuses to return my calls, so I sent him a voice mail with every way to contact me and instead of giving me a call he shoots me a short email. So, I reply to his question and I haven't heard anything else from him.

The problem I'm having is very intermittent, but when it happens you know something is right. The whole truck shakes during the 1st to 2nd gear shift at very light throttle. Sometime you would hear a grinding noise. So, I'm going to start carrying around a voice recorder when I'm in heavy traffic, and hopefully I can get one of my passengers to witness it. One shift will be smooth as butter and the next will seem like you just ripped the gears out of 2nd gear.

After every repair except one, the transmission has seemed to be fixed, but give it 2-3 thousand miles and the problem pops back up. So, it's transmission related, but unless the replacement tranny was in the same lot as my first one I'm thinking it's something else on the truck. I'll leave Ford to figure that one out. There will be a Red CrewCab Lariat 4X4 6.5ft bed for sale somewhere in Texas that shifts fine at WOT, but not at light throttle. It will have a good price on it for sure.

 

Hey memsu, remember me from other posts? Well that was the first thing my truck had done. It didnt want to shift out of 2nd and sounded like a grinding and thumping noise with only 240 miles on it. The dealer has replaced a selenoid and it was fine up until the engine quit at 560 miles. They tryed saying it was a computer issue and it turned out to be BS, it was really the thrust bearings. Eitherway maybe the PCM isnt communicating with the tranny properly. Anyway it isnt your problem anymore to deal with it, its ford's problem now. Just keep after them, and you will eventually get a replacement or your money back (for another FORD vehicle).

 

And I have one of the first Escapes manufactured. It just turned 100,000 miles and repairs have consisted of a $65 sensor at 65,000 miles. I drove it hard as a company vehicle for the first 73,000 miles.Besides normal service, I replaced the front brakes and rotors at around 65,000 miles only because I knew I was going to buy it and the company paid for the replacement. Everything else (battery, plugs, etc) is original.

You just never know.

 

Yeah, have the attorney do all the work for you. It is not the customers responsibility to figure out the problem. I was one repair attempt away from lemoning my 07 Expy until they fixed it. 8 Times I had it in. They couldn't find a problem, they found the problem but the hotline doesn't know what to do, they say it's normal for a SUV to pull to the left while braking. Every excuse in the book. I demanded a engineer come out, when he did and he rode along with me with his computer, he found the problem and ordered the parts the same day. It was the rear left rotor/caliper and pads.

If I had to lemon this car I would not get another Ford just based on customer service.

 

Ford's customer service is another reason why I don't want another one right now. Keep in mind I've always been a Ford fan, but I've never had to deal with a problem vehicle like this.

Here are a few of the reasons I'm not exactly liking Ford right now.

1. Did not provide a rental car at problems 1 or 3 when my truck was having major warranty work. The second trip was on the dealer, because they didn't rebuild the transmission right. The other times I got an awesome service adviser that put me in any rental car I wanted and I didn't have to pay a dime. That's service, but it should be like that every time for major warranty work.

2. Ford representative is kind of an A hole. Didn't seem too interested in making things right when it was Ford's last chance to fix the problem. Will ask you to call him back but never answers the phone.

3. Original service adviser did the same repair 3 times and wouldn't try something else. Although that helps me out now.

4. My Uncle's 2008 SuperDuty died on the side of a mountain in Colorado this summer. Ford gave him the same BS about not providing him with a rental car. He only had 5000 miles on his truck and we're lucky it didn't die on him in a much worse spot in the mountains. They didn't protect the main wires going to the fuse panel under the hood.

I understand most vehicles don't have many major issues during the warranty terms. But when you do have a major issue under warranty don't you think the manufacturer should do everything they can to keep you as a customer. I might be asking for a replacement F150 if that was the case.

I'm hiring an attorney to do this for me because in Texas you can tack on the attorney fee to the settlement. So, you'd almost be stupid not to hire one.

 

Didn't you get a replacement Lincoln Mark LT?

 

Yeah, same here in CA. They will pay for the attorney fees.

Your rep from Ford isn't Anthony is it?

 

Nah, my Ford rep's name is Brian. Did you have a similar issue with yours too?

 

So how does te Lemon law work? Will you the price you paid for the truck back in full, plus tax, licence and all that jazz?
Sucks you have to deal with all that crap! Keep us posted on how it turns out!

 

yeah, my 07 Expedition. They could not figure out why the truck pulls to the left while braking. 10+ times to the dealer. Half the time they said it was normal or they didn't find anything. They told me to call Ford, I did. They were great on the phone at first. Then they contacted the dealer that I first brought it to. The service manager who had been on three ride alongs and was stumped as to why the truck would do this told Ford my truck was fine and the rep said he could not do anything if the dealer says the truck works.

Went to a different dealer, the one I bought it from and they were better, but could not find the cause. Replaced pads, nothing, caliper, nothing, pads again, nothing. I told them I am one trip away from filing a lemon case. They had the Engineer come out and within 3 days of him riding with me, it was fixed. I had already told myself if this didn't fix it I was filing the case.

I know how you feel. I sucks. I have better things to worry about than a damn new truck that doesn't work. Ford never offered me anything for all my hassle. I have heard they will wave one payment for some people that have had their truck in for repairs like this. Not a sorry, a explanation, or even a cup of coffee. This is how you lose life long customers.

 

Every state has a different lemon law process. In Texas you have to have 2 problems within the first 12K miles and 2 more the next 12K miles. Basically give the dealer a reasonable number of chances to fix the problem. If they can't fix it you write a certified return receipt letter to manufacturer explaining your situation and including all service forms. You can probably find a sample letter on your State Department of Transportation website. This gives the manufacturer one last chance to fix the problem. If they still can't fix the problem you can file a lemon law against the truck.

You can either get a replacement truck just like what you have or a full reimbursement of the purchase price of the vehicle including tax title and license. They will take some off the settlement to allow for the useable amount of mileage you did get out of the vehicle. You also get reimbursed for any accessories you might have added to the vehicle.

That being said I've only had the truck since November of last year and I have 30600 miles on it right now. It's been in the shop for a month and in an airport parking lot for a month. I do lots of driving for my job and it's a big hassle to leave this truck in the shop for a week at a time and then being given a damn Ford Focus rental. Luckily I don't think I'll be penalized for much mileage, because I started having problems at 6000 miles.

 

Did your cases goto arbitration or did Ford settle before that happened?

 

Well, I just sent in my Lemon Law paperwork to the Texas Dept. of Transportation. So, I'll see how it goes from there. I have witnesses and video evidence to show them what my truck is doing since it is such an intermittent problem.

I talked to 2 attorneys and they said I had an excellent case with all the paper work I need, but I do have a lot of miles on my truck that might end up hurting my settlement some. But, If I didn't drive as much as I do I probably wouldn't have met the requirements for the lemon law anyway.

I'm going to rent a car for 2 months at around $950 a month to keep miles off my truck. I do get paid mileage for work so that will at least pay for the rental car. I'm not going to let Ford screw me. The attorneys also said if I wasn't satisfied with Ford's settlement that there were more options to pursue.

 

So you are doing it without an attorney? Filing is a pretty simple thing. Just a lot of copies of work orders, witness statements, etc.