Keep your truck as far away as possible, from Earnhardt Ford, Tempe.

[98SCREAMER]

The one time I took my truck into them, the truck was under warranty, with 32k on the odo. I took it in for a brake job, and was told that an alarming amount of oil was leaking from the timing cover gasket. There was never a drip under the truck up to that point, so I was very skeptical of course. Against my judgement I allowed them to do the job. The next day I picked up the truck, and everything seemed okay until I looked under the hood. The power steering bolts were hanging out a half inch, the oil filler cap was on the rad. support, and there was a loud buzzing noise while accelerating over half throttle. I drove it back in, and watched as they fixed the things they did so horribly wrong. The whole time the GM stood there with me, and was apologetic. The next morning the belt began squealing like a stuck pig, as soon as the truck was started. I drove back to them AGAIN, and they messed around with it for a few hours, with no real results. Three tensioners, several belts, nothing could stop it except a Gatorback belt, which I bought over a year after this so called svc. Fast forward to present day. I am taking all the parts off of the front of the engine to install my set of ASP pulleys, and found the most alarming piece of "workmanship" that they perpetrated on my truck during the svc, hidden for years behind the radiator shroud and fan. The crank pulley bolt, is 1/8 to 1/4 inch TOO DEEP for the pulley, and I can spin the washer around with one finger. Fully tightened, the bolt has at least 1/8 inch to go before it touches the washer. The "tech" probably lost my bolt, grabbed one that looked right, and then proceeded to crank it down so hard that the end of the bolt mushroomed inside the crank snout. Yes this means that it is no longer removable. Meanwhile, the pulley is free to slide back and forward as much as it likes, no doubt causing the constant squeal I have been dealing with, anytime a Gatorback belt is not installed. I called them, and of course they took great pleasure in telling me that they will not do a thing about it. Same answer from the Ford 1-800 number. So please, if you love your vehicle, do not visit this dealer. Stay far away as you can.,,,,98

[leveled05STX]

Berge Ford in Mesa is another bad dealer ship. I took ny truck in several times over tire wear issues and they called it normal wear. I had to put new tires on my truck at 12K miles and took my old tires back to them because the tread was starting to seperate on them. They said the tires were worn out and nothing could be done. Customer servise sucks. All they want to do is sell you a vehicle.

[Clifford f150]

I second the opinion of Earnhardt's, they have been lousy service people for years.

My mom had a 95 Chrysler Cirrus, bought it brand new from them, and was in so often the service manager knew her by name. Of course it was a chrysler, so I have no doubt a lot of it was the car's fault, but I always suspected the workmanship too.that thing had several transmissions, a couple of AC compressors, three or four sets of brakes, and I don't even remember what all else-- all within 5 years. She couldn't dump it because (thanks in part to Earnhardt's financiers) she was SO far upside down it wasn't even funny.


My favorite thing was a couple of years before that, though--- I pulled into the service bay because I needed a vaccuum diagram for my car. (this was the days before the internet)-- I was driving a Maverick at the time and when I asked the service rep for what I needed, his reply was "is this a Ford vehicle?"

No, it just looks like a ford, says Ford on the front, and I'm in the Ford service bay. It's a BMW, of course!


Even after being told that a vaccuum diagram was no longer available, I ended up getting a diagram-- after I went to a different dealership. I think it was 5-star ford, though I can't swear to it. In more recent years they (5-star) have always been good there and I have no complaints.