I second the opinion of Earnhardt's, they have been lousy service people for years.
My mom had a 95 Chrysler Cirrus, bought it brand new from them, and was in so often the service manager knew her by name. Of course it was a chrysler, so I have no doubt a lot of it was the car's fault, but I always suspected the workmanship too.that thing had several transmissions, a couple of AC compressors, three or four sets of brakes, and I don't even remember what all else-- all within 5 years. She couldn't dump it because (thanks in part to Earnhardt's financiers) she was SO far upside down it wasn't even funny.
My favorite thing was a couple of years before that, though--- I pulled into the service bay because I needed a vaccuum diagram for my car. (this was the days before the internet)-- I was driving a Maverick at the time and when I asked the service rep for what I needed, his reply was "is this a Ford vehicle?"
No, it just looks like a ford, says Ford on the front, and I'm in the Ford service bay. It's a BMW, of course!
Even after being told that a vaccuum diagram was no longer available, I ended up getting a diagram-- after I went to a different dealership. I think it was 5-star ford, though I can't swear to it. In more recent years they (5-star) have always been good there and I have no complaints.