Everyone gets a bad part from the box now and then. You unfortunatly got 2.
I have been buying NAPA Parts for 20+ years and have had very few failures.
My local NAPA is the best parts store in the area. (50 mile radius).
I am the family wrench so I work on a few vehicles. There are times I am all greasy or can't get to the store quick enough so they deliver my parts to my house. Last December I installed new rotors and ceramic brakes on my front.
Last week I had a caliper hanging up because the slide pins were bunged up.
The NAPA owner sold me re-man Ford calipers for $45.00 each and sent over a new set of ceramic pads at no charge. The pads and rotors looked fine but he felt better if I put the new pads on and he would do the arguing with the supplier and get his refund.
My point is, if your not happy with the NAPA you are going to, find a new store. As far as reimbursing you for your labor, I have never heard of that one before.
Lastly, I have never had a problem with a NAPA waterpump. It's not fair of you to say they are junk or no good.
You realize you will be paying 2,3 sometimes 4 times as much for FORD OEM parts. There are a few parts that I will only use Ford but the rest come from NAPA. Trust me, even the dealerships will have a bad part from the box now and then. Ask the Ford service tech's on this forum.