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Defend diagnostics?
In defense of the tech, he pulled the code for himself with the Ford code puller & now he is going through your problem in, hopefully , the most logical process. If you get to talk to him, ask him to try another VSS, they are cheap. If no he will have to follow a diacnostic process based on the stored info and vehicle condition. Hang in there, maybe the next call will be "we know what is wrong", of course it could just as easily be "we need more diagnostic time to chase the problem". A fully versed tech knows enough to check by symptom and check what is indicated. There should be documentation of time spent for any time billed. Any shop that is qualified to diagnose your problem better be able to show what they billed you for.
Good luck
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