Well after a very long weekend of being pissed off. I wasnt getting anywhere with talking to the service department at the ford dealership that did the work on my truck and snapped the axle stud. So over the weekend I thought, why not go to the owner of this dealership. I called him around 9 this morning, talked to him for about half an hour about who should cover this. At first he was telling me it should be on the customer. After I told him about the circumstances, he wanted to get the invoice and talk to the tech and the service advisor. It was about 3:45 and was thinking he was just blowing me off, I recieved a phone call telling me that it was rediculous for me to have been charged for his service techs mistake and they would cut me a check for the extra charges and would have it mailed out tomorrow. I feel alot better about going back to this dealership and getting work done, but we will see what next time brings. Im a happy person again

For those who dont know what happened, heres the original link: https://www.f150online.com/forums/sh...d.php?t=303473

 

Good work!

 

Good for you... Better write this on the wall, might not happen again.

 

yea lol i was very shocked but I guess they thought it was better to take the loss of the service than take the loss of a loyal customer. My family has bought our vehicles there since 95 and 7 of those vehicles have been since 2000.

 

It's very uncommon, but it's good to see a post about GOOD customer service.

 

Good customer service would have been no charge to begin with. A wheel stud....................geez. Lose a cusromer over that ?

 

Rarely will the owner not see the logic in doing things the right way. The unfortunate part is how tough it can be to get that person. Congrats!

 

thats good to know...