Fred Beans Ford of West Chester - PA

gchu715 · #1 02-01-2007, 11:50 AM

I haven't bought a car from them but had a very unpleasant experience buying an accessory from them.

I bought a Trac Rac system from them and paid via paypal for my short bed. I picked it up and when I got home found out that I got a set for a long bed. When I contacted them (Shane Walker - internet sales manager) about it, first he said I got the right stuff. When I told them the pieces were 8' long, he said I should just mod it to get it to work. I told him that I wanted to return it to get the right set since I didn't get what I bought. After a lot of back and forth, I finally got him to acknowledge that he was wrong. At that point, I told him that I wanted to return it. I returned it and he said he would refund my money via paypal. Then, it didn't click when I was watching him do it, he transfered all the money out of the Fred Beans paypal account then started my refund.

When I got home to check on my paypal account, I noticed the refund did not complete as it was insufficient funds in Fred Bean's account.

When I contacted Shane about the concern - he blew me off. When I told him that I would report his activity to paypal and dispute my charges with my credit card company since I returned the product, he threated to file legal charges against me if I did.

Nevertheless, I contacted paypal and my credit card company and finally got my money back. I will never deal with Shane at Fred Beans Ford of West Chester PA again!

seangranger · #2 02-03-2007, 09:38 PM

Quote:

Originally Posted by gchu715

I haven't bought a car from them but had a very unpleasant experience buying an accessory from them.

I bought a Trac Rac system from them and paid via paypal for my short bed. I picked it up and when I got home found out that I got a set for a long bed. When I contacted them (Shane Walker - internet sales manager) about it, first he said I got the right stuff. When I told them the pieces were 8' long, he said I should just mod it to get it to work. I told him that I wanted to return it to get the right set since I didn't get what I bought. After a lot of back and forth, I finally got him to acknowledge that he was wrong. At that point, I told him that I wanted to return it. I returned it and he said he would refund my money via paypal. Then, it didn't click when I was watching him do it, he transfered all the money out of the Fred Beans paypal account then started my refund.

When I got home to check on my paypal account, I noticed the refund did not complete as it was insufficient funds in Fred Bean's account.

When I contacted Shane about the concern - he blew me off. When I told him that I would report his activity to paypal and dispute my charges with my credit card company since I returned the product, he threated to file legal charges against me if I did.

Nevertheless, I contacted paypal and my credit card company and finally got my money back. I will never deal with Shane at Fred Beans Ford of West Chester PA again!

I wouldnt either!

Stealth · #3 02-21-2007, 07:08 PM

Tired of seeing ^'s S/N while searching forums.

ShaneW · #4 08-31-2009, 01:59 PM

What George fails to mention is that the Trac Rac was used, He also fails to mention it was an eBay auction and described as an 8 FT rack. It is the customer or buyers duty to make sure that what he is buying what he needs. I have no way of know that he has a 6 ft bed, But I am sure he does.

He is correct that I told him to modify the rack.

He delayed bringing it back for 3 weeks, by that time the paypal money was transfered out of paypal. So his refund had to be processed by a checking withdrawl to paypal. So it was Paypal that delayed his refund by 3 days.

No one held him up. Most places would not take the rack back, it was used, decribed as 8 ft and it was 3 weeks before we heard from him,. But they took it back anyway. Very nice of Fred Beans I think.

That is the true story.

Don't lie next time George. You I and God know the truth!

glc · #5 09-01-2009, 01:02 PM

Just goes to prove that there are 2 sides to every story.

**Bluejay** · #6 09-01-2009, 01:30 PM

Quote:

Originally Posted by glc

Just goes to prove that there are 2 sides to every story.

Even two and a half years later !

Stealth · #7 09-06-2009, 10:04 AM

That's some delayed reaction.

ChromeZ · #8 09-22-2009, 10:40 PM

LMAO @ dealer remembering this exact customer interaction over 2 years later!!! Not to mention the first posst a dealer rep making being a dispute with an upset customer.

Great delayed customer service!

Adding Fred Beans Ford to my "Never in a Lifetime" list.

johnnyd2723 · #9 09-22-2009, 10:50 PM

Better late than never I guess

glc · #10 09-23-2009, 12:23 PM

I wouldn't necessarily call it delayed customer service - I'd bet that this rep stumbled across this thread while surfing - and was not aware of it till he found it. It WAS his first post here, he probably registered just to tell his side of the story after researching his records.

rednoved · #11 09-23-2009, 01:32 PM

Word.

pmason718 · #12 09-23-2009, 01:40 PM

word

ShaneW · #13 09-28-2009, 11:28 AM

Actaully I don't even work there and haven't for more than 2 years, but I ran across the thread while searching something else. I felt it my Duty to respond to the George's lies.

Had I know about it sooner I would have replied sooner.

There was excellent customer service. Any other dealer would have told him to P(*( off. It was a used item and his responsabilty to make sure it fit his truck. NOT MINE!

bigchief2472000 · #14 10-01-2009, 05:59 PM

Quote:

Originally Posted by ShaneW

Any other dealer would have told him to P(*( off.

seems to me like thats basically what yall told the guy in the first place. i wouldnt be happy with that kind of customer service either.

if i bought something and got the wrong part (even if it was my own stupidity), i would expect my money back. if there was shipping involved then id of course pay for that but that doesnt seem to be the case here.

on that same note, if i sold something to someone and it turned out to be the wrong part i would have no problem giving them their money back as long as the item was still in the same condition as it was when i sold it.

you guys tried to give the man the run around and, IMO, that is poor customer service.

offroadn'98 · #15 10-04-2009, 02:21 AM

I'd be on the dealers side on this one. Like dude said he doesnt even work there ne more why would he defend them? If you buy a used part off ebay you need to make sure what your gettin and don't expect a refund if you have trouble reading the terms of sale or whatev. i bet ne thing it said (NO REFUNDS ON THIS ITEM ESPECIALLY AH MONTH LATER)..LOL...but maybe not id oont kno! Thats crazy tho...guy got to share his side of hte story on a f150online forum!