We all get the " treatment " from some where !
I've been thru this at fred beans and hopkins and two other dealers with a GMC and belive me it sucks ! The worst was at bergeys but you will never get me in there again ( not even if they gave it to me ! ) 14,000 miles , 4 trany's , 2 computers , the 4x4 accuator and belt tensioner , and they crushed the oil pan and would not stop the leak ! Like a rock ....?what a crock.....
So I've been there and then some !
BUT ( nock on wood !) now with a 99 f150 S cab 74,800 miles and love it !
You are a Ford owner not a stockholder in c&c so go to any dealer you want !
I use only yocum or norristown but you'll find that the factory rep is the only responsible person ! So call if the problems get too bad .
And you get more Bees with honey ! They don't like being yelled at either !
Good luck !
J S in Lansdale !