Frustrated with AutoAnything
#1
05-08-2014, 10:24 PM
Frustrated with AutoAnything
Here I will catalog my experience with AutoAnything. I realize some of this was out of their control, but I will cover that more later on. I ordered front and rear shocks.
Apr 7th 6:51am
April 7th 6:05pm
April 11th: afternoon around 5pm I logged on to their website looking for information as to why my package hasn't shown up yet, down for maintenance. I attempted to call them, go to some voice mail stating that they were unable to look up anything at all during this maintenance phase and I could choose to leave my order and phone number and expect a call back. I hung up.
April 12 12:32pm <spam message from AA>
April 14 4:22pm
April 18 12:52pm
Thats correct. they wanted me to respond to them on a date prior to them sending me an email? I immediately called customer service, waited for 10 minutes to find out the shocks were on backorder from Bilstein. At this point ive had an order for 2 weeks and am just now finding out the rear shocks are on back order? I chewed out the customer service rep for sending me these bogus delivery dates when they really had no idea when they would get to me.
I didnt mind that they were on backorder, but I had made arrangements to install them and couldnt get my order in a timely manner, so I had to postpone the install.
I confirmed on the phone that I was still interested in getting my items and I had no desire to cancel at this point. They told me the dates were wrong in the email about the auto cancelling.
I got home that evening and got this email.
April 18 2:12 pm
I returned email: April 22 10:46pm
April 23 10:07pm
April 24 6:45pm
NOT A VALID TRACKING NUMBER IN EMAIL LINK
Apr 25 2:45pm
REALLY NOT A VALID TRACKING NUMBER? Called customer service, they gave me the same tracking information that was in my email, which was wrong as well.
Eventually the rear shocks did show up, it was almost a month after my order was placed.
Apr 7th 6:51am
Dear Patrick,
Thank you for your order! When your order ships, you will receive a Shipping Confirmation email. To check the status of your order, please go to <link removed>
We appreciate your business and look forward to serving you in the future.
Team AutoAnything
Thank you for your order! When your order ships, you will receive a Shipping Confirmation email. To check the status of your order, please go to <link removed>
We appreciate your business and look forward to serving you in the future.
Team AutoAnything
April 7th 6:05pm
Dear Patrick,
The following AutoAnything order item(s) have/has shipped:
Product: Bilstein Heavy Duty Shocks (Quantity: 2)
Tracking Number: 032062670237819
You can track your packages and check on the status of unshipped items by clicking here: <link removed>
If you still have items that have not shipped on this order, please refer to your sales receipt for estimated shipping times. When those items ship, another shipping confirmation email will be sent to you.
The following AutoAnything order item(s) have/has shipped:
Product: Bilstein Heavy Duty Shocks (Quantity: 2)
Tracking Number: 032062670237819
You can track your packages and check on the status of unshipped items by clicking here: <link removed>
If you still have items that have not shipped on this order, please refer to your sales receipt for estimated shipping times. When those items ship, another shipping confirmation email will be sent to you.
April 11th: afternoon around 5pm I logged on to their website looking for information as to why my package hasn't shown up yet, down for maintenance. I attempted to call them, go to some voice mail stating that they were unable to look up anything at all during this maintenance phase and I could choose to leave my order and phone number and expect a call back. I hung up.
April 12 12:32pm <spam message from AA>
April 14 4:22pm
Hi Patrick,
We would like to give you an update regarding order. Unfortunately, your order has been delayed, and your new shipping date is as follows:
Bilstein Heavy Duty Shocks (Qty: 2)
Rear Shock
Revised Shipping Date: 4/17/2014
The items will ship on or before the Revised Shipping Date. We will forward the tracking details to you immediately after they become available.
AutoAnything offers only the finest quality brands from the world's leading manufacturers and suppliers who strive to produce and ship their products as rapidly as possible. The meticulous manufacturing processes can, in a limited number of instances, be slightly delayed. If we do not hear from you prior to the time the items are shipped to you, we will assume that you wish your order to remain active. Naturally, if you wish to cancel your order, please contact us at (800) 874-8888 prior to the time the items are shipped to you, and we will promptly issue a full refund via your original form of payment.
We truly appreciate your business, and we sincerely apologize for the inconvenience and assure you that AutoAnything will do everything in our power to fulfill your order as quickly as possible.
Sincerely,
AutoAnything Customer Service
We would like to give you an update regarding order. Unfortunately, your order has been delayed, and your new shipping date is as follows:
Bilstein Heavy Duty Shocks (Qty: 2)
Rear Shock
Revised Shipping Date: 4/17/2014
The items will ship on or before the Revised Shipping Date. We will forward the tracking details to you immediately after they become available.
AutoAnything offers only the finest quality brands from the world's leading manufacturers and suppliers who strive to produce and ship their products as rapidly as possible. The meticulous manufacturing processes can, in a limited number of instances, be slightly delayed. If we do not hear from you prior to the time the items are shipped to you, we will assume that you wish your order to remain active. Naturally, if you wish to cancel your order, please contact us at (800) 874-8888 prior to the time the items are shipped to you, and we will promptly issue a full refund via your original form of payment.
We truly appreciate your business, and we sincerely apologize for the inconvenience and assure you that AutoAnything will do everything in our power to fulfill your order as quickly as possible.
Sincerely,
AutoAnything Customer Service
April 18 12:52pm
Revised Shipping Date — Response Required
Hi Patrick,
We would like to give you another update regarding order. Unfortunately, your order has been further delayed, and your new shipping date is as follows:
Bilstein Heavy Duty Shocks (Qty: 2)
Rear Shock
Revised Shipping Date: 4/25/2014
Please Respond Immediately
If we do not hear from you by 4/17/2014 16:00:00 PM and if the item(s) have not already been shipped, we will assume that you wish to cancel your order, and we will promptly issue a full refund including any shipping charges and taxes.
You can still cancel your order at any time before shipment.
We truly appreciate your business and sincerely apologize for the delay and any resulting inconvenience. AutoAnything constantly strives to ensure that orders arrive in a timely manner, and we pledge to do everything in our power to earn your future business and complete satisfaction.
Sincerely,
AutoAnything Customer Service
Hi Patrick,
We would like to give you another update regarding order. Unfortunately, your order has been further delayed, and your new shipping date is as follows:
Bilstein Heavy Duty Shocks (Qty: 2)
Rear Shock
Revised Shipping Date: 4/25/2014
Please Respond Immediately
If we do not hear from you by 4/17/2014 16:00:00 PM and if the item(s) have not already been shipped, we will assume that you wish to cancel your order, and we will promptly issue a full refund including any shipping charges and taxes.
You can still cancel your order at any time before shipment.
We truly appreciate your business and sincerely apologize for the delay and any resulting inconvenience. AutoAnything constantly strives to ensure that orders arrive in a timely manner, and we pledge to do everything in our power to earn your future business and complete satisfaction.
Sincerely,
AutoAnything Customer Service
Thats correct. they wanted me to respond to them on a date prior to them sending me an email? I immediately called customer service, waited for 10 minutes to find out the shocks were on backorder from Bilstein. At this point ive had an order for 2 weeks and am just now finding out the rear shocks are on back order? I chewed out the customer service rep for sending me these bogus delivery dates when they really had no idea when they would get to me.
I didnt mind that they were on backorder, but I had made arrangements to install them and couldnt get my order in a timely manner, so I had to postpone the install.
I confirmed on the phone that I was still interested in getting my items and I had no desire to cancel at this point. They told me the dates were wrong in the email about the auto cancelling.
I got home that evening and got this email.
April 18 2:12 pm
Revised Shipping Date — Cancellation Requested
Hi Patrick,
Thank you for responding to our delayed order notification.
As per your request, we have initiated the cancellation of the delayed items on your order. Once we process your cancellation, we will promptly issue a full refund including any shipping charges and taxes.
We apologize that we did not meet your expectations for this order. AutoAnything constantly strives to ensure that orders arrive in a timely manner, and we pledge to do everything in our power to earn your future business and complete satisfaction.
Sincerely,
AutoAnything Customer Service
Hi Patrick,
Thank you for responding to our delayed order notification.
As per your request, we have initiated the cancellation of the delayed items on your order. Once we process your cancellation, we will promptly issue a full refund including any shipping charges and taxes.
We apologize that we did not meet your expectations for this order. AutoAnything constantly strives to ensure that orders arrive in a timely manner, and we pledge to do everything in our power to earn your future business and complete satisfaction.
Sincerely,
AutoAnything Customer Service
I returned email: April 22 10:46pm
I did not cancel. I called Alex today at customer service and extended the order.
-Patrick
-Patrick
April 23 10:07pm
Greetings from AutoAnything.com,
Thank you for the order you placed with us on 04/07/2014. We hope that you are enjoying your purchase and had a great shopping experience with us.
Now that you've had your Bilstein Heavy Duty Shocks for a while, we would love to hear what you think about it.
Click below to rate and review your Bilstein Heavy Duty Shocks:
http://www.autoanything.com/Customer...65A426FA9C52F9
Write a review and share your opinions with other auto enthusiasts. Your feedback is invaluable and guides us in offering only the best products. For your privacy, we ask that you do not include your last name in the review.
Shortly after we receive your review, we will send you a coupon for $10* off your next purchase of $50 or more as a token of our appreciation.
Thanks again!
AutoAnything.com
Thank you for the order you placed with us on 04/07/2014. We hope that you are enjoying your purchase and had a great shopping experience with us.
Now that you've had your Bilstein Heavy Duty Shocks for a while, we would love to hear what you think about it.
Click below to rate and review your Bilstein Heavy Duty Shocks:
http://www.autoanything.com/Customer...65A426FA9C52F9
Write a review and share your opinions with other auto enthusiasts. Your feedback is invaluable and guides us in offering only the best products. For your privacy, we ask that you do not include your last name in the review.
Shortly after we receive your review, we will send you a coupon for $10* off your next purchase of $50 or more as a token of our appreciation.
Thanks again!
AutoAnything.com
Dear Patrick,
The following AutoAnything order item(s) have/has shipped:
Product: Bilstein Heavy Duty Shocks (Quantity: 2)
Tracking Number: 032062670237819
Product: Bilstein Heavy Duty Shocks (Quantity: 2)
Tracking Number: 582332908334
The following AutoAnything order item(s) have/has shipped:
Product: Bilstein Heavy Duty Shocks (Quantity: 2)
Tracking Number: 032062670237819
Product: Bilstein Heavy Duty Shocks (Quantity: 2)
Tracking Number: 582332908334
Apr 25 2:45pm
Dear Patrick,
The following AutoAnything order item(s) have/has shipped:
Product: Bilstein Heavy Duty Shocks (Quantity: 2)
Tracking Number: 032062670237819
Product: Bilstein Heavy Duty Shocks (Quantity: 2)
Tracking Number: 582332908334
Product: Bilstein Heavy Duty Shocks (Quantity: 2)
Tracking Number: 5.82333E+11
The following AutoAnything order item(s) have/has shipped:
Product: Bilstein Heavy Duty Shocks (Quantity: 2)
Tracking Number: 032062670237819
Product: Bilstein Heavy Duty Shocks (Quantity: 2)
Tracking Number: 582332908334
Product: Bilstein Heavy Duty Shocks (Quantity: 2)
Tracking Number: 5.82333E+11
Eventually the rear shocks did show up, it was almost a month after my order was placed.
#2
08-08-2014, 09:25 PM
Senior Member
#3
08-11-2014, 01:46 PM
Former Sponsor
#4
06-09-2015, 01:28 PM
Senior Member
Ordered a Air Filter Sunday 6/7 was suppose to ship 6/8.. Called and now they said there is a delay and wont ship for another 2 weeks. Plus 3 days shipping.. No way i'm waiting almost 3 weeks for a damn air filter when i can get it at numerous places within a few days.
Last edited by KingRanchCoy; 06-09-2015 at 02:19 PM.
#5
06-10-2015, 09:03 AM
#6
06-10-2015, 11:53 AM
Senior Member
Just used Amazon also, same price and will be here friday.. Thats the way it should work.