warranty

[damion]

Hi Fellas;
I tried in another heading with no response.Living in Ontario,do we have legislation by law that protects the purchaser of a new vehicle's warranty
"if" the owner keeps all documents and has the vihicle serviced elsewhere?
My understanding is the service managers receive a salary plus a percentage on each item they replace on your vehicle,which at certain Kilometer readings
escalates the service charges when the items are okay at the time of inspection and/or is done by sequence of doing the regular maintanence every 5oookil.
Does anyone out there have any answers to this?

[sydscrew]

First off, welcome to the board.

You are right, we are protected in Ontario. I have taken my truck into other repair facilities (Not Ford) to have normal work done. example being lubes at Mr. Lube, and specialty shops for mufflers, glass, etc. I have the extended Premium Warranty, and everytime I am in a Ford Dealer for service, I tell them that I have the extended warranty. Sometimes they don't check and you have to remind them. I have never had any trouble in this regards, and I don't stick to the normal maintenance schedules. I worked for the Old City of Scarborough in the maintenance garage with a fleet of over 450 trucks, both gas and diesel, and the opinion of the Garage Superintendent at the time was "If it ain't broke, Don't fix it!"

I follow a maintenance schedule of every 6000 km a lube/oil/filter. I change the oil filter EVERY time. I adhere to the transmission recommendations and recently had it checked at 50,000 km. I don't bother with tire rotation and I was told it can be a waste of time. We never did it in the fleet. I have had a road force balance on my truck to keep the tires balanced.

When I bought my truck, the salesman walked me through the maintenance schedule as part of the selling process. I listened politely, but I follow my own schedule. I tow a trailer and have a boat loader on my truck, and I travel in very dusty areas of Ontario on vacation, sometimes down logging roads. I have the K & N Air Filter, and if you don't have one I highly recommend it. I don't have the full system, only the filter. I just cleaned it after summer driving as it was dirty, and my gas mileage actually improved. As you can see by my signature, I have a 2001 4 x 2. I have never had any problems with it.

Despite what Ford says, you really can't void the warranty by having it serviced elsewhere. What happens is, you aren't covered if a piece of equipment is replaced that would have been covered by warranty if you had taken it into a Ford dealer for service. And I have had this happen as well.

I wouldn't worry too much about this. Ford also has a consumer complaint procedure if you feel you have been dealt with un-fairly. Or you can make a formal complaint to the Government offices of the Consumer and Corporate Affairs ombudsman.

I hope this settles you mind. We have very good protection here in Ontario.

Good Luck