Quote:
Originally Posted by glc
Marc, if you have inside knowledge - WHY does it take so long to get your order, and why is it now appearing it's taking a month longer than promised? I don't care if Mike is Jesus Christ, this is bad customer service. This has brought down bigger businesses than his.
I don't blame people for getting pissed when they are told 10 to 12 weeks (ridiculous to begin with, but whatever) and it takes at least another month and a refund request or two to get the product. If Mike is having issues, he needs to be upfront with his customers who have been waiting.
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I am not at liberty to speak for Troyer Performance by choice and agreement with them. I can tell you however that Mike at one time was National President of the Cronic Pain Association and a lot of their time and profit from the performance business went into that organization.
And that when Mike is at work which is 7 days a week, that he is not sitting behind a desk or at a computer writting tunes. He has a business to run and is involved with every aspect of what is going on in the shop as well as the offices. ( Mike writes all the tunes himself)
As stated previously, I have taken calls for him from other tuners that I know involved their asking his input on tuning issues. And I know that several have asked his assistance on several occasions concerning the tuning of F-150's.
I do not want to break trust with the company, nor loose Mike, Anita, and the rest of the Company as friends and family so I can not elaborate any further.
Believe me when I say that they are committed to the business, and to their customer base.